23 min listen
Reimagining the Airport Experience. Featuring Amina Belouizdad Porter (CEO) & Leigh Rodwick (VP of Technology and Analytics) at PS
FromCRAFTED.
Reimagining the Airport Experience. Featuring Amina Belouizdad Porter (CEO) & Leigh Rodwick (VP of Technology and Analytics) at PS
FromCRAFTED.
ratings:
Length:
23 minutes
Released:
Apr 4, 2023
Format:
Podcast episode
Description
“The number one thing we offer our customers is the feeling of not being in an airport.” PS operates a VIP luxury terminal at LAX, with more airports coming soon. Their travelers enjoy high security, luxurious lounges and private suites, great food, and a ride across the tarmac directly to their first-class seats on their commercial flight. But in order to do that, PS needs to coordinate with 70 different airlines, TSA, customs, and all their service staff to make the experience completely seamless. And that takes the kind of precision that only custom software could manage. As CEO Amina Belouizdad Porter puts it: “We are a just-in-time business, and it takes a really complex orchestra to make it happen.”In this episode, Amina and Leigh Rodwick, PS’s VP of Technology and Analytics, describe the feelings they hope to evoke, the complex operations that happen out of customer view, and why they had to build custom software and learn agile software development techniques to power it all.This is Crafted from Artium: a show about great products and the people who make them. At Artium, we help startups and enterprises build incredible products, recruit high-performing teams, and achieve the culture of craft they need to build great software long after we’re gone. Check us out at thisisartium.com
Released:
Apr 4, 2023
Format:
Podcast episode
Titles in the series (40)
Features Will Not Save You. Featuring Chris Ladd, Founder and CEO of Better Notes: “Are you making something that is solving a real problem for people?” That’s the question on Chris Ladd’s mind whenever he’s tempted to design a new app feature. Chris’s app ChordBank has been downloaded millions of times; it gives guitar players tools to by CRAFTED.