In this episode of AI For Pharma Growth, Dr Andree Bates is joined by Clemens Behrend, the founder of Web3CX, which designs Web3 customer experience solutions.   They discuss how to use artificial intelligence to make your customer experience more personalised and impactful. Customer experience is the internal and subjective response people have to any direct or indirect contact with a company.   Direct contact is in the course of a purchase or use of service, and is usually initiated by the customer. Indirect contact can involve unplanned encounters, from an organic experience to word-of-mouth reviews. Everything from advertising to news reports to a recommendation by a friend is involved with the customer experience.   In this episode you will learn: How to design a great customer experience with AI The commoditization of the pharmaceutical industry How to improve customer experience   Click to connect with Dr. Andree Bates for more information in this episode: https://eularis.com/   For more information about Celemens work at Web3CX head to: https://www.web3cx.io/   AI For Pharma Growth is the podcast from pioneering Pharma Artificial Intelligence entrepreneur Dr. Andree Bates created to help organisations understand how the use of AI based technologies can easily save them time and grow their brands and business.   This show blends deep experience in the sector with demystifying AI for all pharma people, from start up biotech right through to Big Pharma. In this podcast Dr Andree will teach you the tried and true secrets to building a pharma company using AI that anyone can use, at any budget.   As the author of many peer-reviewed journals and having addressed over 500 industry conferences across the globe, Dr Andree Bates uses  her obsession with all things AI and futuretech to help you to navigate through the, sometimes confusing but, magical world of AI powered tools to grow pharma businesses.   This podcast features many experts who have developed powerful AI powered tools that are the secret behind some time saving and supercharged revenue generating business results. Those who share their stories and expertise show how AI can be applied to sales, marketing, production, social media, psychology, customer insights and so much more.   Resources: Dr. Andree Bates LinkedIn | Facebook | Twitter