Whether it’s to drive customer loyalty, increase sales or improve online reviews, connecting with customers on a more personal level is something that most businesses strive for but most don’t know how or where to start when elevating their service levels.
This show gets in to the weeds and pulls out actionable and sustainable practices you can use right away to train your staff and optimize your operation for better service.
In the show we discuss:

Understanding emotional triggers along your customer journey
Focusing employee training on being curious about your customer
Empathy
Having a higher level self awareness
How to optimize the workday for each position so nothing falls through the cracks


https://knowinghospitality.com