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#147: Flying Blue from Air France KLM Group - Loyalty & Partnerships Insights

#147: Flying Blue from Air France KLM Group - Loyalty & Partnerships Insights

FromLet's Talk Loyalty


#147: Flying Blue from Air France KLM Group - Loyalty & Partnerships Insights

FromLet's Talk Loyalty

ratings:
Length:
41 minutes
Released:
Sep 30, 2021
Format:
Podcast episode

Description

With over 18 million members around the world, Flying Blue is the frequent flyer programme for both Air France and KLM, and is positioned as a lifestyle programme that drives real commercial value for its partners.
Gerben Sikkema shares some of the commercial benefits that partners can expect alongside the benefits of being associated with a premium brand. 
He also talks me through some of the latest innovative ideas that they have launched with partners for Flying Blue members including "earn and burn in checkout", as well as other powerful technology-led concepts such as card-linking and a focus on using loyalty mechanics to drive sustainable choices. 
What most impressed me in this interview was the insight that "burn drives earn" - a clear understanding that only when members benefit will any loyalty programme achieve its goals.  

Show Notes:
1) Gerben Sikkema - Director of Partnerships at Air France-KLM
2) Air France - KLM Website 
3) Flying Blue 
Released:
Sep 30, 2021
Format:
Podcast episode

Titles in the series (100)

“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in loyalty marketing, join us every week to learn the latest ideas and marketing insights from loyalty specialists around the world.