Matt Hulett has been fixing and growing businesses for more than 30 years, including household names like Expedia and Rosetta Stone. In only ten months as CEO and President of PetMeds, he reversed their declining sales and rocketed them to an impressive $20+ million in monthly revenue. Now he’s sharing his insights with UpFlip on how to start an online business that lasts.PetMeds has found its footing largely thanks to its excellent customer experience, with more than 2 million loyal customers. In this interview, Matt will explain how to provide that kind of exceptional experience as an online business. He’ll also share how he quickly gets key insight into companies he leads to identify their main value proposition and leverage that into sales and revenue.  Matt has turned around both large and small companies, so you don’t need to be the head of a global corporation to benefit from his ideas and strategies. If you’ve ever wondered how to start online business growth—and keep that growth going for the long-term—this is the interview for you!ResourcesStartup Whisperer - See more advice from Matt on his websiteNorthbeam - eCommerce analytics program Salesforce - Cloud-based CRM, marketing automation, and customer service platformLooker - Business intelligence and big data analytics platformThe Outsiders - Fantastic book about business leadership and success UpFlip Blog - Find more business advice on the UpFlip blogUpFlip on YouTube - Interviews with other successful business owners