Ever been on the receiving end of a discovery call and it feels like a sales pitch? This has happened to me twice in the last two months. It’s painful.In this episode I share my experience of what happened and what to do differently when you’re in the driver’s seat, leading the call. Commit to giving everyone an experience of care, connection and clarity - and transform your next opportunity! I provide specific sentences and questions you can use immediately.Because the last thing I want for you is to miss an opportunity on your next one!(Hint: it’s all about them, not you!) Tangible TakeawaysStart with them. Ask what they want to get from the conversation. This will give you an opportunity to frame the conversation. Address their goal instead of jumping straight into a canned pitch. Always come from a place of care and service.Avoid talking too much: focus instead on probing questions.Stay on time! If you’re going over, let them know and ask if they have a few more minutes.If you did not close the sale, take the opportunity to ask what you could have done better! So many people miss an opportunity to grow in this area. You will find more advice in my book, “Find Your Own Voice.” here ?? https://www.amazon.com/dp/B0B2KNN9PK About me:Karen Laos is a keynote speaker and leadership coach equipping women to stand out with unshakable confidence. She specializes in communication: executive presence and compelling messages. Karen champions female business leaders to own their value and find their voice so they can be seen and heard. She also works with teams to create cultures of trust and function at their best.Karen has coached leaders at Facebook, Google, Netflix, Uber, Sephora, Sony, Microsoft, Fidelity, Charles Schwab, Trip Advisor, Bacardi, Levi, and more. Karen’s style is fun, encouraging and results-oriented. She immediately moves past the “fluff” and gets straight to the issue (just ask her clients). Connect with me:Website: https://www.karenlaos.com/Purchase a copy of my book, “Trust Your Own Voice” https://karenlaos.com/book/Instagram: https://www.instagram.com/karenlaosconsultingFacebook: Ignite Your Confidence with Karen Laos: https://www.facebook.com/groups/karenlaosconsultingLinkedIn: https://www.linkedin.com/in/karenlaos/Clubhouse: @karenlaosEpisodes also available on YouTube:https://www.youtube.com/channel/UCEwQoTGdJX5eME0ccBKiKng/videos