16 min listen
How to improve guests experience on your tour with Josh Liebman (27)
How to improve guests experience on your tour with Josh Liebman (27)
ratings:
Length:
58 minutes
Released:
Sep 24, 2019
Format:
Podcast episode
Description
On Episode 27 of the Tourpreneur Podcast Guest Experience Expert, Josh Liebman of the Attraction Pros podcast shares his tips on how we can improve guest experience on our tours. I ask Josh what he's learned by evaluating theme parks and attractions that we can as tour operators implement in our business to improve the guest experience. How to improve guests experience on your tour with Josh Liebman and Tourpreneur Host Shane Whaley. Welcome to Episode 27 of the Tourpreneur podcast where we flatten the learning curve to help you grow your tour business and delight your customers and delighting customers is a big part of today's episode. Episode 27 is all about how we improve the guests experience. I got chatting with Joshua Liebman. He has more than 13 years of experience in the theme parks and attractions industry. Joshua specializes in guest experience training, guest experience feedback, mystery shopping, quality assurance consulting. So he works very closely with theme parks and attractions to go in and mystery shop then evaluates and work out how they can create an even better experience for their guests. I ask Josh what he's learned by evaluating theme parks and attractions that we can as tour operators implement in our business to improve the guest experience.
Released:
Sep 24, 2019
Format:
Podcast episode
Titles in the series (100)
Arival APAC 2019 - Curating Local Culinary Experiences with Cecilia Leung: “Local Experiences” are the latest buzzword, but what are they really? What does local authenticity really mean? And how do we infuse it into a traveler experience? Isn’t a tour or an activity a local experience? Here, Hong Kong-based culinary... by Tourpreneur Tour Business Podcast