One of the most common tensions we hear from teams is "our tools and technology are not maximizing our potential." Let me translate: our company uses crap software. We experience this for many reasons—status quo bias, frugality, security, and one-stop-shop pipe dreams. But the problem is that software is not a blank canvas. It's not neutral. It has opinions. And those opinions shape what we can do (and how we do it) at work. In this episode, we share how we think about software, and why you should advocate hard for the right tools on the job.

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