Communication around organizational change is a prime example of a complicated approach (write an email that nineteen people edit!) to a complex situation (human beings and their feelings!). Most of us have been on the receiving end of messages that feel like they were designed to obscure any actual information. In this episode, we dive into the double talk that gets the better of so many of us, and what to do instead. Later, we're joined by Deirdre Latour, who has led communications at both GE and Pearson, to learn what it's like to fight for candor in the midst of crisis.

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