56 min listen
#12 – NPS Unicorn (Mike Haney & Ben Grynol)
#12 – NPS Unicorn (Mike Haney & Ben Grynol)
ratings:
Length:
41 minutes
Released:
Jun 28, 2021
Format:
Podcast episode
Description
As we’ve been building Levels, two factors that we’ve been focused on are Member feedback and Member experience. Internally, we have a goal of building a NPS Unicorn – a company with a NPS score of 90 and above.
In this episode, Mike Haney, Head of Content, and Ben Grynol, Head of Growth, sat down to dig into what that means to build an NPS Unicorn and how we’ll work towards this goal as a team.
(09:20) - The NPS unicorn club
(13:14) - Keep goals aligned with helping people
(14:42) - Use customer satisfaction to overcome friction
(20:29) - Scale with the customer front of mind
(21:53) - Community is valuable
(25:19) - Tap into tribalism
(28:22) - Create an empowering environment
(30:37) - Unlock answers for the customer
(34:24) - Other goals may take precedent
(39:09) - Keep testing and learning
Transcripts & Show Notes
Medium Post
Building an NPS Unicorn: How We Plan to Impact 1 Billion People Through Member Experience
Become a Levels Member – levelshealth.com
Learn about Metabolic Health – levelshealth.com/blog
Follow Levels on Social – @Levels on Instagram and Twitter
In this episode, Mike Haney, Head of Content, and Ben Grynol, Head of Growth, sat down to dig into what that means to build an NPS Unicorn and how we’ll work towards this goal as a team.
(09:20) - The NPS unicorn club
(13:14) - Keep goals aligned with helping people
(14:42) - Use customer satisfaction to overcome friction
(20:29) - Scale with the customer front of mind
(21:53) - Community is valuable
(25:19) - Tap into tribalism
(28:22) - Create an empowering environment
(30:37) - Unlock answers for the customer
(34:24) - Other goals may take precedent
(39:09) - Keep testing and learning
Transcripts & Show Notes
Medium Post
Building an NPS Unicorn: How We Plan to Impact 1 Billion People Through Member Experience
Become a Levels Member – levelshealth.com
Learn about Metabolic Health – levelshealth.com/blog
Follow Levels on Social – @Levels on Instagram and Twitter
Released:
Jun 28, 2021
Format:
Podcast episode
Titles in the series (100)
#10 – Food for thought (Casey Means & Ben Grynol) by LEVELS – A Whole New Level