Joey Coleman is one of the world's leading experts on customer happiness and retention. He is an award-winning speaker at both national and international conferences – competing against New York Times bestselling authors, business leaders, and internet sensations/celebrities. He is also the author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again. Joey joined host Robert Glazer on the Elevate Podcast to discuss customer retention during the pandemic, how to always keep customers happy and much more. This episode is sponsored by TextExpander What can you do with more hours every month? Repetitive typing, little mistakes, searching for answers – all these things are taking precious time away from you and your team. With TextExpander, you can take the time back and focus on what matters most in your business. With TextExpander, you and your team can: 1. Keep your message consistent. 2. Save time and be more productive. 3. Be accurate, every time! Make work happen wherever you are by saying more in less time and with less effort using TextExpander. Learn more by going to textexpander.com/podcast.