Kim Scott is the author of Radical Candor: Be a Kickass Boss Without Losing Your Humanity, a New York Times and Wall Street Journal Best Seller. She is also the co-founder of the company, Radical Candor, LLC.  She joins this episode of Elevate with Robert Glazer to talk about how she created the concept of Radical Candor and how anybody can apply it. Kim has been an advisor at Dropbox, Kurbo, Qualtrics, ReelGoodApp, Rolltape, Shyp, Twitter, and several other Silicon Valley companies. She was a member of the faculty at Apple University and before that led AdSense, YouTube, and Doubleclick Online Sales and Operations at Google. Previously, Kim was the co-founder and CEO of Juice Software, a collaboration start-up, and led business development at Delta Three and Capital Thinking. Earlier in her career, Kim worked as a senior policy advisor at the FCC, managed a pediatric clinic in Kosovo, started a diamond cutting factory in Moscow, and was an analyst on the Soviet Companies Fund. Show Notes Kim’s introduction to the concept of radical candor Why radical candor requires that we undo training we learned as a child Why well-meaning feedback training often inhibits their ability to give feedback Three steps to giving caring, candid feedback Why criticizing someone’s personality is never helpful Why giving feedback immediately is important How giving and receiving feedback well is essential to capacity-building Why companies need to create growth opportunities for people in individual contributor roles – without requiring them to become managers of people One of Kim’s most painful experiences in her career NOT being radically candid with an employee