RetailCraft 13 - "Loyalty and desirability" - Harvey Nichols, Feelunique and The Watchshop | RetailCraft - digital retail, ecommerce and brands

RetailCraft 09 - "Get the Store Experience Right!" - conversation with Harrods and about the RetailX Luxury Sector Report: We have Luxury on our minds this episode, starting with an interview with David Boyle, Customer Insights Director at Harrods. We hear how data and insight are used to support the one-of-a-kind cross-channel experience for this unique store, and we presen... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

50 min listen

RetailCraft 01 - David Kohn of Heals - "probably the most skeptical man in the industry"? Surely not!: A half hour's discussion on the people behind the performance in multichannel retail. In this episode David Kohn, eCommerce and Customer Service Director at Heals joins Ian Jindal in the studio, along with Emma Herrod, Editor of InternetRetailing Magazin... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

36 min listen

RetailCraft 05 - 'all cake, no ache' - with Sweaty Betty, Orlebar Brown and the RXAU Australia Top250: In our 5th episode's discussion with the people behind multichannel retail we catch up with Annabel Thorburn, VP of eCommerce at Sweaty Betty, and Jamie de Cesare, Digital Director at Orlebar Brown. Sweaty Betty is a characterful 'athleisure' brand that ... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

43 min listen

RetailCraft 04 - Dreamforce, Zippin's CEO Krishna Motukuri, beyond checkout and the Top500: Back in the studio after the summer, we have an episode that's roughly focused on the new checkout. Within the episode we have an interview with the CEO and founder of Zippin, the San Francisco startup that has its own take on the "Amazon Go"-style check... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

34 min listen

RetailCraft 07 - "Love, comma" - in conversation with Sienne Veit of John Lewis and Alexandre Meerson of Meerson.: Sienne Veit, (Director, Digital at John Lewis) and Alexandre Meerson (founder of the eponymous Meerson brand) join us the studio to chat over a range of topics - although we keep coming back to love! Sienne's role covers a very wide brief and is central ... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

46 min listen

RetailCraft 03 - Beauty Revolution with Nadine Neatrour and Sally Heath Minto: A half hour's discussion on the people behind the performance in multichannel retail. In this episode Nadine Neatrour and Sally Heath Minto of Revolution Beauty join Ian Jindal in the studio, along with Martin Shaw, Head of Research and Jamie Merrick, Di... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

47 min listen

RetailCraft 16 - “Hard-nosed thinking” - M&S International and NRF from New York: Jamie and I kick off this episode with our thoughts on NRF2020 - the National Retail Federation’s "Big Show" in New York. Held in January each year, this 40,000-visitor-1000-exhibitor behemoth is gradually turning into a packed ’retail week’. Jamie and I... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

36 min listen

RetailCraft 10 - “Danish Jewels” - visiting Georg Jensen and Pandora in Copenhagen, with Ian Jindal: This month we’ve let Ian Jindal out of the studio, and he’s been on a road trip to Copenhagen. Ian was there to host a RetailCraft Dinner, where we bring together the people behind brands’ successes for an off-the-record evening of conversation. During t... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

43 min listen

RetailCraft 02 - Sarah Stagg of The Rug Company and the 2018 IREU Top500: A half hour's discussion on the people behind the performance in multichannel retail. Sarah Stagg, Director of Digital at The Rug Company, joins Ian Jindal in the studio, along with Martin Shaw, Head of Research at RetailX, Emma Herrod, Editor of Intern... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

39 min listen

RetailCraft 12 - "Summer Bookclub" - Martin Newman, Natalie Berg, Miya Knights and Richard Hammond in the studio discussing their recent retail books: In the spirit of 'summer reading' and bookclubs, we asked our community on Linkedin what books they were reading on retail, and which authors would they like to hear us interview in the studio. As a result we're pleased that four of the most-suggested au... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

65 min listen

RetailCraft 08 - "Hands. Made" - conversation with Made.com and Crabtree & Evelyn: Two brands (one new, one longer-standing) talking about their approach to 'the store'. As Made.com expands their central London showcase store, and Crabtree & Evelyn look to scale their 'townhouse' approach, we are privileged to chat with two of their le... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

31 min listen

RetailCraft 35 - ”Asset Management” - Ceanne Fernandes-Wong of Cocoon: Cocoon (https://www.cocoon.club/) is a London-based circular subscription service for bag lovers. Not just any old bags - high end, desirable handbags. They operate a membership model, where a subscription unlocks access to the collection and weekly ... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

48 min listen

RetailCraft 13 - "Loyalty and desirability" - Harvey Nichols, Feelunique and The Watchshop: We’re back to school in style as Gail Shuman (Group eCommerce Director at Harvey Nichols), Jennifer Roebuck (Chief Marketing Officer at Feelunique.com) and Robin Phillips (CEO at The Watch Shop) join Vera Hartmuth and Ian Jindal in our London studio. We ... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

56 min listen

RetailCraft 06 - Sean McKee from Schuh and the new Growth 2000 index: Sean McKee of Schuh joins us for episode 6, and provides his unique combination of dry insight, challenge and humour. In a wide-ranging chat we cover Schuh's proposition and how speed, accuracy and convenience are at the heart of the multichannel approac... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

39 min listen

RetailCraft 26 - ”Let‘s get comfy” - Constanze Freienstein of Lands‘ End: Pockets everywhere Sustainability, The comfort fun In the digital studio for this episode we followed the path of comfortable word-at-home wear to one of the original pioneers of relaxed clothing - none other than Lands' End, with their strapline of "Let... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

34 min listen

RetailCraft 14 - “We’re never monotone” - Fortnum & Mason and Liberty London: Podcasts really shouldn’t be this much fun! The word “iconic” is for once apt, as we have a wide-ranging chat in the studio with these two UK-yet-global retailers, Fortnum & Mason, and Liberty London. With over 400 years of history being them we hear how... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

44 min listen

RetailCraft 11 - "Boots, Bags and Vintage" - Deckers Brands, Radley and Beyond Retro in the studio: Back in the studio for this episode we're joined by three retailers covering feet, handbags and vintage. David Williams is the Senior Director of Direct to Consumer, EMEA and Japan for Deckers Brands and we hear about the multichannel business, skills an... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

50 min listen

RetailCraft 21 - "One-way and two-way doors" - Chris Poad, Managing Director, Online at Tesco PLC: Chris Poad, Managing Director, Online at Tesco PLC joins us in the studio for a wide-ranging and extensive discussion. Fresh from a series of senior roles at Amazon (heading Fulfilment by Amazon, then Director, Amazon Business International), Chris has r... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

38 min listen

RetailCraft 20 - "60,000 in 90 days" - Mark Wright of Fat Face and Murray Lambell of eBay UK: A bumper edition for the stifling dog-days of August! We kick off with an in-depth chat with Mark Wright, Group Operations Director at Fat Face. Mark's got an incredible track record in retail - online, offline and multichannel - with stints as head of ... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

53 min listen

RetailCraft 18 - Lockdown with Gracia Amico of Pet Mate and Robin Phillips of The Watch Shop: As Lockdown continued, we caught up with our guests 'over the web'. Our first guest is Gracia Amico: chair, non-executive advisor and experienced CEO. In the past, she’s held senior digital and commercial roles at Burberry, TopShop and Hobbs, as well as ... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

41 min listen

RetailCraft 24 - "Partners are a key part of our strategy" - Chris Conway of the Coop: Our first episode of 2021 continues our Grocery theme, with this in-depth and wide-ranging conversation with Chris Conway, eCommerce Director at the Coop. We had recently interviewed Chris for our Grocery Innovation Report (https://internetretailing.net/... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

39 min listen

RetailCraft 27 - ”Attainable and Sustainable” - Vanessa Barboni Hallik of Another Tomorrow: Another Tomorrow (www.anothertomorrow.co) is a startup that blends luxury with sustainability. It is interesting because it has digital 'baked into' the DNA - from traceability and sourcing through selling and a second life for products. The founder, Van... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

31 min listen

RetailCraft 28 - ”Unlearning, to relearn” - Greg Duce of Reckitt: Reckitt Benckiser Group PLC is a British multinational consumer goods company. Formed some 200 years ago it is a stalwart of the FTSE100 and turns over some £14bn (2020). It owns some global powerhouse brands in the health/hygiene/nutrition space, many o... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

47 min listen

RetailCraft 15 - "Awesome ordinary people" - Tula Skincare, Showfields and Eton Shirts: This bumper edition of the podcast is our ’Christmas present’, bringing interviews from New York retailers from three different sectors, but each innovative. First of all we hear from Savannah Sachs. Avid followers of IR will remember that Savannah fea... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

63 min listen

RetailCraft 17 - Lockdown with Alexander Wang and De Bijenkorf: Thoroughly grounded in London, I luckily had some interviews from the ’time when travel was allowed’ and so we hear from Rikard Frost, Chief Consumer Officer of Alexander Wang Inc, when we visited him in New York City in January 2020. Then, further back ... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

32 min listen

RetailCraft 22 - "Circuitboards and Sofas" - Guy Magrath of RS Components and Graham Wilson of Sofology: Tales of transformation in the studio today. First up a conversation with Guy Magrath, recently Chief Digital Officer at Electrocomponents PLC (better known in the UK as the owners of RS Components, purveyors os millions of plugs, bulbs, suppliers for ma... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

55 min listen

RetailCraft 19 - "Make your gran proud" - Lockdown with The Hut Group's Aaron Winsloe and AO.com CEO and Founder John Roberts: Still in lockdown limbo, we use the internet to speak with two guests from the beauty and electricals sectors. First up is Aaron Winsloe, the Head of eCommerce USA for The Hut Group. We spoke with Aaron in his new office just before the group results w... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

26 min listen

RetailCraft 34 - ”Phenotype” - Andy Jayes of Fenwicks by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

44 min listen

RetailCraft 25 - "Never the same again" - Stephen Langford of Marks and Spencer: After a number of attempts with our online studio system, we managed at last to catch up with Stephen Langford, Director of Ecommerce at Marks & Spencer. We appreciated his patience as we tried to connect and we benefitted from a wide-ranging discussion ... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

25 min listen

RetailCraft 29 - ”By no means stereotypical” - logistics, cannabis, data, pivots...: As we return to the studio, this is a conversation full of surprises, of twists, turns and revelations, and it's one of those serendipitous discussions that just leave you thinking "wow". We hear from Claire Bottle, the new-ish CEO of the UK Warehousing ... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast

47 min listen

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RetailCraft 13 - "Loyalty and desirability" - Harvey Nichols, Feelunique and The Watchshop

RetailCraft 13 - "Loyalty and desirability" - Harvey Nichols, Feelunique and The Watchshop

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