50 min listen
RetailCraft 41 - ”More of a Partner” - Molly Dobson of Currys Business
FromRetailCraft - digital retail, ecommerce and brands - Retail Podcast
RetailCraft 41 - ”More of a Partner” - Molly Dobson of Currys Business
FromRetailCraft - digital retail, ecommerce and brands - Retail Podcast
ratings:
Length:
40 minutes
Released:
Jun 22, 2023
Format:
Podcast episode
Description
Molly Dobson is the MD of Currys Business, the B2B operation of the long-established Currys brand, that covers white goods to smart devices via outdoors electricals and gaming... basically anything with a plug or voltage! See www.currys.co.uk. Molly explodes into our studio like a positive force of nature, and takes us at a gallop through the business, the service approach, and how expertise, people, systems and great service come together into the B2B offering. We hear of Molly's career and how the data+customer obsession has been a connective line through her roles.
Molly takes us through how to balance "service with a capital and small 's'" and how to attach that service element to products. We go through the weird and wonderful and perhaps dwell for a while on pink flamingoes, yet the central core is a commitment to the business customer.
This chat changed our views on Currys and B2B.
--
Run time: 40 minutes
INFORMATION:
[ ?️ ]
Currys Business: https://business.currys.co.uk/ and https://www.linkedin.com/company/currysbusiness/
[ ?? ]
Molly Dobson: https://www.linkedin.com/in/mollydobson/
Georgia Scott: https://www.linkedin.com/in/georgiajones1/
Ian Jindal: www.linkedin.com/in/ianjindal/ and www.twitter.com/ianjindal
[ ? ] (c) Ian Jindal / www.instagram.com/ianjindal
Molly takes us through how to balance "service with a capital and small 's'" and how to attach that service element to products. We go through the weird and wonderful and perhaps dwell for a while on pink flamingoes, yet the central core is a commitment to the business customer.
This chat changed our views on Currys and B2B.
--
Run time: 40 minutes
INFORMATION:
[ ?️ ]
Currys Business: https://business.currys.co.uk/ and https://www.linkedin.com/company/currysbusiness/
[ ?? ]
Molly Dobson: https://www.linkedin.com/in/mollydobson/
Georgia Scott: https://www.linkedin.com/in/georgiajones1/
Ian Jindal: www.linkedin.com/in/ianjindal/ and www.twitter.com/ianjindal
[ ? ] (c) Ian Jindal / www.instagram.com/ianjindal
Released:
Jun 22, 2023
Format:
Podcast episode
Titles in the series (49)
RetailCraft 09 - "Get the Store Experience Right!" - conversation with Harrods and about the RetailX Luxury Sector Report: We have Luxury on our minds this episode, starting with an interview with David Boyle, Customer Insights Director at Harrods. We hear how data and insight are used to support the one-of-a-kind cross-channel experience for this unique store, and we presen... by RetailCraft - digital retail, ecommerce and brands - Retail Podcast