Dr. Mark Goulston knows how to get through to virtually anyone - he’s a master communicator. As an FBI hostage-negotiation trainer, psychiatrist, and author of the book, "Just Listen,” he’s the ultimate expert in the art of managing the most resistant people. In this interview, Dr. Goulston talks about his incredible career and reveals his secrets for how you can negotiate successfully with anyone too. Learn more about your ad-choices at https://news.iheart.com/podcast-advertisers