Get ready for a deep-dive into what it means to listen and connect with those around you with our next guest in the Reconnecting series: psychiatrist and executive coach Dr. Mark Goulston. As a former FBI hostage negotiation trainer, Dr. Goulston knows how to reach out to and connect with just about anyone. After the past twelve months, we’re all living on edge, and Dr. Goulston gives Jen a few communication tips to guide tense conversations toward calm. Plus, Dr. Goulston shows us how people are icebergs and why asking someone, “What’s really going on?” more than once helps us drill down and discover what the real problem is. And spoiler alert: when we vulnerably share what’s going on with us, and when someone listens and responds without judgment—whether we’re doing the sharing or the listening, true connection really does help us heal. And after 2020, we’re all due for a heavy dose of healing.   * * * Thank you to our sponsors!Best Fiends | Download FREE on the Apple App Store or Google Play! BetterHelp | Start living a happier, healthier life – get 10% off your first month at http://betterhelp.com/forthelove  Rothy’s | Check out all the amazing shoes, bags and masks available right now at http://rothys.com/forthelove