Dr. Mark Goulston is one of the world’s foremost thought leaders on empathic listening. He is the author of the world's top book on listening, “Just Listen – Discover the Secret to Getting Through to Absolutely Anyone.” Dr. Goulston is a special advisor to founders, entrepreneurs, and CEOs, has trained FBI Hostage Negotiators and so much more. We dive into: - 4 questions to ask yourself after a conversation - 4 steps to gain loyal customers - 3 D’s of Visionary Leadership and more