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The Coming Convergence of Social Media and Customer Experience

The Coming Convergence of Social Media and Customer Experience

FromSocial Pros Podcast


The Coming Convergence of Social Media and Customer Experience

FromSocial Pros Podcast

ratings:
Length:
59 minutes
Released:
Dec 19, 2014
Format:
Podcast episode

Description

Julie Hopkins, Research Director at Gartner, joins the Social Pros Podcast for the last podcast of 2014 to discuss the growth of and competition for budget in digital marketing, the rise of the generalist, and the incredible shift in customer expectations in social media. Read the highlights: http://www.convinceandconvert.com/social-pros-podcast/the-coming-convergence-of-social-media-and-customer-experience
Released:
Dec 19, 2014
Format:
Podcast episode

Titles in the series (100)

Social Pros shines the spotlight on social media practitioners, people doing the real work for real companies. Each episode includes insights from a leading social media strategist plus current trends and ideas in the social media industry, discussed and ratified or debunked by Jay Baer of Convince & Convert and Adam Brown of Salesforce. Finally, each episode ends with The Big Two where our guest gives us their rapid-fire answers to two important questions.