47 min listen
151 : How to React and Respond to Negative Feedback
151 : How to React and Respond to Negative Feedback
ratings:
Length:
27 minutes
Released:
Apr 30, 2019
Format:
Podcast episode
Description
We don't like to hear negative feedback. We get defensive and immediately start looking for ways to dismiss it rather than digging in to see if there is value there. I get it, the coffee shop is your baby, you take you profession personally. Handled the right way though, negative feedback can be your best friend. Today on Keys to the Shop we are going to explore a 5 step process I have used for a long time to process critical feedback whether it is coming from a customer in the store, someone on Yelp, or from an employee. LINKS: Coffee Compass Article: The Wrath of the One Star Review Shift Break: Stop Lying Shift Break: Creating a Feedback Culture VISIT OUR SPONSORS! Pacific Barista Series Prima Coffee
Released:
Apr 30, 2019
Format:
Podcast episode
Titles in the series (100)
003 : World Barista Champion, Pete Licata: The Role of Mentorship in Specialty Coffee: We get to talk with World Barista Champion, Pete Licata, about how we can use mentorship to grow our coffee careers as well as help others in their careers. by Keys To The Shop : Equipping Coffee Shop Leaders