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Summary of John Rossman's The Amazon Way
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Get the Summary of John Rossman's The Amazon Way in 20 minutes. Please note: This is a summary & not the original book. Original book introduction: The Amazon Way on IoT is for business people who want to learn cases, key concepts, technologies and tools to help develop, explain and execute their own IoT approach. As a leader at Amazon who held a front-row seat during its formative years, Rossman understands the iconic company better than most. From the launch of Amazon’s third-party seller program to its foray into enterprise services, he witnessed it all – the amazing successes, the little-known failures, and the experiments with outcomes still to be determined.
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IRB Media
With IRB books, you can get the key takeaways and analysis of a book in 15 minutes. We read every chapter, identify the key takeaways and analyze them for your convenience.
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Summary of John Rossman's The Amazon Way - IRB Media
Insights on John Rossman's The Amazon Way
Contents
Insights from Chapter 1
Insights from Chapter 2
Insights from Chapter 3
Insights from Chapter 4
Insights from Chapter 5
Insights from Chapter 6
Insights from Chapter 7
Insights from Chapter 8
Insights from Chapter 9
Insights from Chapter 10
Insights from Chapter 11
Insights from Chapter 12
Insights from Chapter 13
Insights from Chapter 1
#1
Jeff Bezos’s customer obsession stems from his unique ability to put himself in the customer’s position and deduce their unspoken needs and wants. The best customer service is no customer service, because the best experience happens when the customer never has to ask for help at all.
#2
The best customer service just works, without any effort on
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