Conflict Management Simplified: Getting the Best out of Conflict Situations

By John-Clinton Nsengiyumva

One of the most important things that hardly miss whenever continued relationship between two or more persons exists is conflict. Yet many people find themselves unprepared to handle conflicts since they have cultivated an attitude that considers conflict as a bad omen that ought not to exist and therefore should not even be anticipated.

However, conflict is not bad. How conflict is managed determines the eventual outcome. The eventual outcome could be good or bad. Unfortunately, due to lack of proper conflict management skills, most conflicts end up delivering bad outcome.

To equip you with essential skills to manage conflictbe it at the individual level, family level, group level, organizational level, national or international levelthis book is divided into four major parts: part I, part II, part III, and part IV.

Part I of this book delves into the nature of conflicts so that you are able to know and identify the various forms of conflict, how they arise, and what motivates them. It begins by defining what conflict is and goes further to highlight key elements of conflict, various kinds of conflict, various causes of conflicts, and rests with informing you why conflict is healthy.

Both part II and part III dwell on the actual conflict management. Part II focuses on conflict assessment, whereby it equips you with necessary skills to assess the nature of a given conflict, the conflicting parties, and key stakeholders. It goes further to show you how to carry out conflict analysis, process design (for conflict resolution process), and write a report on your findings of the assessment.

Part III equips you with the necessary skills required to carry out successful conflict resolution. It highlights two key processes involved in conflict resolutionconsensus building and negotiation. It shows you how these two processes are interrelated and the various approaches to carry them out in order to reach a possible settlement.

Part IV gives special emphasis on certain other kinds of conflicts that may not necessarily involve the entire process as indicated in part II and part III, which may require a more specialized approach and attention. These conflicts include workplace conflict and marriage conflict.

This book is definitely a good resource for those who intend to use it as a way of resolving conflicts in their personal lives, those who would like to specialize in conflict management, those already practicing conflict management and thus would like to gain further knowledge and skills or simply to refresh them, and lastly, to the general public that needs to more aware about the dynamics of conflicts.

• Language: English
• Publisher: Xlibris US
• Release date: Sep 21, 2016
• ISBN: 9781524531850

John-Clinton Nsengiyumva

John-Clinton Nsengiyumva is a Burundian Canadian writer born in 1982. He grew up in the RD Congo, Tanzania, Kenya, and Burundi. He speaks Kirundi, Swahili, French, English, and Spanish. He loves sharing skills, knowledge, and information. He is currently working on a couple of other books in various aspects. In 2006, he moved to Canada, where he is exploring his passion for writing and pursuing his University studies in finance. In his career life, John-Clinton is an experienced professional in financial services industry. Also, John-Clinton is a human rights activist and very active in humanitarian works mostly through his philanthropic organization, the NGD Foundation.

Book preview

Copyright © 2016 by John-Clinton Nsengiyumva.

Library of Congress Control Number:   2016912853

ISBN:      Hardcover   978-1-5245-3187-4

                 Softcover    978-1-5245-3186-7

                 eBook        978-1-5245-3187-4

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the copyright owner.

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Rev. date: 08/08/2016

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Contents

INTRODUCTION

PART I: THE NATURE OF CONFLICTS

Definition of conflict

Key elements of conflict

Various kinds of conflicts

Causes of conflicts

Why conflict is healthy

Difference between conflict management and conflict resolution

PART II: MANAGING CONFLICTS – CONFLICT ASSESSMENT

Conflict Assessment

Decide to initiate conflict assessment

Initiate Conflict Assessment

Gather information through interviews

Conflict Analysis

Process Design

Report Writing, Feedback and Distribution

PART III: MANAGING CONFLICTS - BRINGING CONFLICTING PARTIES TOWARDS SETTLEMENT

Consensus Building

Negotiation on divergent issues

Conditions necessary for negotiation

Why parties choose to negotiate

Why parties decline to negotiate

Definition of terms of negotiation

Selecting a general negotiation approach

PART IV: SPECIAL CONFLICT SITUATIONS

Marriage conflict

Workplace Conflict

CONCLUSION

DEDICATION

To my dearly sweet and loyal angels: Great James, Bonita de Dios & John-Christian Nsengiyumva.

I love you, guys 40524.png

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SUMMARY DESCRIPTION

One of the most important things that hardly miss whenever continued relationship between two or more persons exists is conflict. Yet, many people find themselves unprepared to handle conflicts since they have cultivated an attitude that considers conflict as a bad omen that ought not to exist and therefore should not even be anticipated.

However, conflict is not bad. How conflict is managed determines the eventual outcome. The eventual outcome could be good or bad. Unfortunately, due to lack of proper conflict management skills, most conflicts end up delivering bad outcome.

To equip you with essential skills to manage conflict, be it at individual level, family level, group level, organizational level, national or international level, this book is divided into four major parts; Part I, Part II, Part III and Part IV.

Part I of this book delves into the nature of conflicts so that you are able to know and identify the various forms of conflict, how they arise and what motivates them. It begins by defining what conflict is and goes further to highlight key elements of conflict, various kinds of conflict, various causes of conflicts and rests with informing you why conflict is healthy.

Both Part II and Part III dwell on the actual conflict management. Part II focuses on Conflict Assessment whereby it equips you with necessary skills to assess the nature of a given conflict, the conflicting parties and key stakeholders. It goes further to show you how to carry out conflict analysis, process design (for conflict resolution process) and write a report on your findings of the assessment.

Part III equips you with necessary skills required to carry out successful conflict resolution. It highlights two key processes involved in conflict resolution – Consensus Building and Negotiation. It shows you how these two processes are inter-related and the various approaches to carry them out in order to reach a possible settlement.

Part IV gives special emphasize on certain other kinds of conflicts that may not necessarily involve the entire process as indicated in Part II and Part III or which may require a more specialized approach and attention. These conflicts include Workplace Conflict and Marriage Conflict.

This book is definitely a good resource for those who intend to use it as a way of resolving conflicts in their personal lives, those who would like to specialize in Conflict Management, those already practicing Conflict Management and thus would like to gain further knowledge and skills or simply to refresh them and lastly, to the general public that needs to more aware about the dynamics of conflicts.

INTRODUCTION

It is seldom to find a society without conflict. No single individual can claim never to have experienced conflict. Conflict exists in families, at work, in politics and in all other spheres of life.

Families have been broken, homes, destroyed, societies almost brought to extinction and nations forced into refuge simply because of conflicts. This is the ugly reality of conflicts. However, contrary to many beliefs, conflict is part and parcel of a healthy society. So, what is conflict?

This book explores what conflict is and the various forms of conflict and how to manage and