Environment/Workforce for the Twenty-First Century: A Management Primer

By Erwin P. Zeiter

This book is an ideal management hand book for analyses, planning, implementing, guidance, action, and reference while attempting to solve problems every day as work is happening. The information will be used by managers at every level in an organization.

• Language: English
• Publisher: AuthorHouse
• Release date: Mar 11, 2016
• ISBN: 9781504976084

Erwin P. Zeiter

Erwin Paul Zeiter was born in Hillsdale, Michigan. The author attended and graduated from Hillsdale’s elementary and senior high school. He attended Hillsdale College for two years and then turned to Michigan State University. He earned his degree in mechanical engineering from MSU in 1956. He started his long-term work at Ex-Cell-O Corporation in 1956. He earned his master’s degree in industrial engineering from Wayne State University in 1972. In January 1957, he joined and was inducted into the critical skills program in the US Army Reserves. He served six months active duty in the infantry at Fort Leonardwood and Aberdeen, proving grounds in Maryland. He married in October 1959 to Sally Lee Hole and settled in Detroit. His career over thirty years is best described by listing the titles of his jobs: management trainee, engineering scheduler, production and inventory control supervisor, material control manager, corporate material control manager, vice president of manufacturing, and general plant manager. The last ten years of his carrier was devoted as an associate professor at the University of Arkansas. Here he had the good fortune to teach many courses in the industrial technology department. He was also able to consult local businesses with his own consulting firm, Ez Concepts. The author has been interested in writing and creating Christian music with God’s help. He plays golf, bowling, and tennis on Wii. He enjoys walking each day, logging more than ten thousand miles since 1964. Creating a Productive Environment/Workforce for the 2000th Century is about what it takes in today’s world to meet the needs of our customers, employees, management, and investors. It requires a multitude of continuous actions with documented processes, procedures, and practices through employees/managers for continuous improvement and competitive positioning. We all want to be the best that we can be, and with proper management and employee relationships, we are able to tap the needed resources, our employees, to become leaders in our business.

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Creating a Productive Environment/Workforce for the Twenty-First Century

A MANAGEMENT PRIMER

ERWIN P. ZEITER

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© 2016 Erwin P. Zeiter. All rights reserved.

No part of this book may be reproduced, stored in a retrieval system, or transmitted by any means without the written permission of the author.

Published by AuthorHouse   02/19/2016

ISBN: 978-1-5049-7609-1 (sc)

ISBN: 978-1-5049-7607-7 (hc)

ISBN: 978-1-5049-7608-4 (e)

Library of Congress Control Number: 2016901430

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Because of the dynamic nature of the Internet, any web addresses or links contained in this book may have changed since publication and may no longer be valid. The views expressed in this work are solely those of the author and do not necessarily reflect the views of the publisher, and the publisher hereby disclaims any responsibility for them.

TABLE OF CONTENTS

Acknowledgements:

Introduction

Philosophy

Environment Creation:

- Mission statement:

- Value Statement:

- Human Resource Philosophy:

* Policy Formulation:

- Organization Planning and Development, Assessment and Survey policy:

- Policy formulation follows: Employee Communication Guidelines and Policy:

- Total Quality Policy:

- Labor Relations Policy:

- Materials Resource policy:

- Organization Climate Survey and Feedback policy

- Integrated Employee Activity policy:

- Productivity Enhancement policy:

- Integrated Public Relations policy:

- Gift’s policy:

- Integrated Share/Stake Holders policy:

- Integrated Customer Relations policy:

- Business Systems policy:

- Safety and Security policy:

- Facilities/Equipment policy:

- Environmental Impact policy:

- Employee Perks policy:

- Strategic Thinking:

- Strategic Planning:

* Annual Planning and Implementation:

- Short-term Planning and Implementation:

- Functional Analysis:

- Worst Case Scenario Analysis:

- Human Resource Needs Forecast:

- Material/Critical Material/Energy/Utilities Forecast:

Human Resource Development & Utilization:

- An open organization has:

- Succession Planning:

- Human Resource/Skills Inventory:

- Position/Job Posting Plan:

- Expectation Setting:

- Performance Appraisal:

* Employee Handbooks/Contracts:

* Job\Position Descriptions:

* Merit/Incentive Systems:

* Team Building:

- Role Negotiation And Contracting:

- Group Development Processes and Consultation:

- Human Interaction Skill Development:

- Employees Solving Problems (ESP) Training and Development:

- Supervisor/Management Education/Training:

* Individual development:

- Company Orientation/Tour/Training:

- Job Orientation, Specifications, Expectations and Training:

- On-The-Job Skills Coaching and Training:

- Quality Leadership Skills Training and Education:

- Total Quality Management:

- Job Rotation Plan:

- Business/Management Education:

- Coordination and Evaluation of External Seminars/Conferences:

- Advanced Education/Counselling and Educational Assistance Programs:

- Life/Work/Career Goals Exploration, Assessment, and Planning:

- Technical Education/Training:

The Employee Assistance Program:

Salary/Benefits Program:

A Firm’s Self-Analysis Questionnaire:

Acronyms:

About the Author

ACKNOWLEDGEMENTS:

WE HAVE WORKED WITH A NUMBER OF PEOPLE THROUGHOUT THE YEARS. THEY HAVE ALL CONTRIBUTED TO THIS VOLUME:

INTRODUCTION

Volumes, volumes and more volumes have been written about the technical (hardware and software) of the business firm. We realize that in order to maintain a competitive and effective company operation that we must have state-of-the-art technology in plant, equipment, material flow, methods, means, processes, systems and procedures. However, we believe that a void exists in the current literature concerning a practical approach to nurturing a productive workforce and creating a productive environment.

This book is intended to fill this perceived void by documenting our practical How To approach to creating a productive environment/work force from the perspective of the general manager and his/her staff. We have drawn upon inputs from hundreds of sources plus our combined experience of over thirty years of managing in a variety of firms.

I have found in my experience that the majority of effort by management is expended shoring-up the technical aspects of the business. This effort tends to imbalance the desired balance between the environment/technical/human resources of the firm. The most effective organizations have recognized this imbalance and have taken corrective action. This balance is best described by the following symbol.

ENVIRONMENT

HUMAN       TECHNOLOGY

COMPONENT          COMPONENT

ENVIRONMENT: Management created

HUMAN COMPONET: People created

TECHNOLOGY COMPONENT: Hardware and software-plants/equipment/systems created

THIS text is organized in two major sections, the first, dealing with the environmental factors and the second, addressing the human resource needs.

We wish you good fortune in Creating your firm’s productive environment/workforce in the Twenty-First century.

PHILOSOPHY

I believe that deep down in each of us is a basic need to contribute. If we can tap a person’s talents and allow fulfillment of that need, wonderful things happen! The fulfillment of that need is extremely satisfying and we also improve a person’s feelings of self-worth and independence. The contrary is also true! If a person is not doing something productive and contributing to the good of some worthwhile endeavor that person’s self-worth diminishes, suffers and dependency increases.

A world class organization creates an environment that allows fulfillment of this basic need in each of its employees. That’s what this text is all about. The How To create a productive environment that taps each individual employee’s talents and allows fulfillment of this basic need for contributing.

As each employee’s self-worth improves the process snow-balls and feeds on its self, making each employee an improved contributor. It stimulates individual thinking, creativity and promotes independent risk-taking. In the process this, of course, provides the world class firm very sharp competitive-edge.

The compensation system/reward system must search out and fairly recognize and compensate the contributors, otherwise, exploitation is possible.

Additional proof of this situation is readily apparent in our country’s current situation.

This contribution need is readily apparent in the following situation:

1. Unemployed workers, for any reason, for an extended period of time

2. People on welfare rolls

3. People on food-stamps

4. People on other social programs

5. Indians of old

6. Marshall plan for countries

7. Children with continued support from the out-side or parents

If productive contributory work is not found to do and subsistence monies continue to flow, then the self-worth diminishes and dependency increases. Perhaps, through time this contribution flame may be extinguished.

ENVIRONMENT CREATION:

Mission statement:

Most companies’ managers spend the bulk of their time assuring that the technological needs of the company are met. We must have the latest up-to-date facilities, product, equipment, processes and systems in order to operate effectively and efficiently. Being effective is, in my mind, doing the right thing at the right time, while being efficient is producing more in the same amount of time. In addition to the manager’s effort expended, we allocate tremendous amounts of capital funds to these projects. No one will argue that this effort is needed and that the effort promotes productivity.

We must never forget that in addition to the technological aspects of the firm we have extremely important environmental and human resource aspects in every firm. In my opinion, huge amounts of productivity gains also lie latent in these latter two aspects of the company. Consequently, we owe it to ourselves to direct some managerial effort toward progress in these two areas.

Key ingredients for creating a productive environment include the Mission Statement and the Values Statement of a given business.

Mission Statement: Webster