Management- No Fears: Through Training & Development

By Ian Millar

Change is not a destination, just as hope is not a strategy.
Rudy Giuliani

This book is a roadmap of how to be a successful manager (anyone who supervises people) using well-proven and not-difficult-to-use tools and techniques and can be used across international boundaries. Keep it simple and use common sense is the way forward. Remember to use language appropriate to your audience.
The reader will need some training and development to successfully use what I suggest and recommend.

• Language: English
• Publisher: AuthorHouse UK
• Release date: Sep 20, 2012
• ISBN: 9781477230480

Ian Millar

Ian has worked for over twenty years with international companies across numerous countries in the field of manufacturing, focusing on behavior change, process, teamwork, training and development, and total quality management. He is results focused and a strategic visionary. Ian, a Scot, lives in England and enjoys meeting people of different cultural backgrounds.

Book preview

Management -

No Fears

Through Training & Development

IAN Millar

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AuthorHouse™

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Bloomington, IN 47403

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© 2012 by IAN Millar. All rights reserved.

No part of this book may be reproduced, stored in a retrieval system, or transmitted by any means without the written permission of the author.

Published by AuthorHouse 09/13/2012

ISBN: 978-1-4772-3047-3 (sc)

ISBN: 978-1-4772-3048-0 (e)

Any people depicted in stock imagery provided by Thinkstock are models, and such images are being used for illustrative purposes only.

Certain stock imagery © Thinkstock.

This book is printed on acid-free paper.

Because of the dynamic nature of the Internet, any web addresses or links contained in this book may have changed since publication and may no longer be valid. The views expressed in this work are solely those of the author and do not necessarily reflect the views of the publisher, and the publisher hereby disclaims any responsibility for them.

CONTENTS

Preface

Managing People

Introduction

Chapter One

Chapter Two

Chapter Three Where It Begins

Chapter Four The Hinge Pin

Chapter Five Improve Effectiveness

Chapter Six Mentoring

Chapter Seven  Feedback

Chapter Eight Performance Agreement & Personal Development

Chapter Nine Recognition And Reward

Book Summary

Recommended Reading

Ian Millar Mba, Bsc, FimcA

Preface

‘Change is not a destination, just as hope is not a strategy’

– Rudy Giuliani

This book is a roadmap of how to be a successful manager (anyone who supervises people) using well proven and not difficult to use tools and techniques and can be used across international boundaries. Keep it simple and use common-sense is the way forward. Remember and use language appropriate to your audience

The reader will need some training and development to successfully use what I suggest and recommend

Here is an outline of what follows

Introduction - Setting the Scene

- Training and development of people in times of boom or bust

- Tried and tested tools and processes

- ‘Egomist’ style

- Behaviour and cultural change

Chapter 1 - Early Tears

- Use language appropriate to the situation

- People are people wherever they reside

- Body language

- Teamwork is the driver

Chapter 2 – How it Started

- Everything can be improved

- Forward thinking, vision, mission and priorities

- Examples of how to improve

- 7 S’s and Accelerated Change Process

Chapter 3 - Where it Begins

- Where it all begins

- Vision

- Business Plan format

- Measurement

- Values

- Communication

- 7 S’s

Chapter 4 - The Hinge Pin

- The Hinge Pin

- Behaviour change

- Image

- Service Feedback

Chapter 5 – Improve Effectiveness

- Improving effectiveness

- Communication

- Teamwork

Chapter 6 - Mentoring

- Mentoring

Chapter 7 - Feedback

- Recognition

- Review

Chapter 8 - Performance Agreement and Personal Development

- Agreements

- Development

Chapter 9 - Recognition and Reward

- Rules

- Focus

- Methods

- Formats

Chapter 10 - Route Map

I have included a recommended reading list that supports what follows together with a list of earlier work by myself as I enjoyed my own and others learning and development journey

Have a wonderful and fulfilling journey

MANAGING PEOPLE

Introduction

‘The world we have created today has problems which cannot be solved by thinking the way we thought when we created them’

—Albert Einstein 1950

This book will provide you with several tools and techniques that will help you as a manager to not only solve problems but also prevent problems occurring. It shall also provide those entering a managerial role or wishing to hone their managerial skills with ways of becoming an effective manager. Too often people are placed in management because of their technical ability, their availability or relationships with others. It should be a much more deliberate process and placing the right person often requires training, retraining and development.

Boom or bust scenarios in the business world both need basic believes and requirements. 2008 and into 2009 and beyond is a period of bust, or recession if the politicians just admit it. Prior to 2008 the new century found us in a period of expansion and growth and we did little to prepare ourselves for the downturn, the recession the depression and all that goes with that in terms of our people

Our employees are absolutely critical for success in boom periods and survival in the bust periods therefore the training and development of our people should be a core consideration at all times in our business plans. When businesses are doing well we need highly skilled and motivated people to take advantage of business opportunities. When business is in a downturn we probably need to reduce headcount and reallocate jobs. If we had planned a robust training and development program then skills would be available for the different business climate.

In a downturn perhaps we can, indeed should, continue to train and develop our people. Take the opportunity to get prepared for the next boom period. Training and development does not need to be costly. Much of it can be done in-house or by using independent help that does not cost the earth.

Experience tells me that there is inadequate and often zero development of our people at any time during the business cycle that allows people to assume more responsibility at the lowest levels and as a supervisor/ manager. When we promote someone into a position that requires them to supervise/manage others without the appropriate training and development then we get what we get. Often this is someone promoted above their capabilities. In a downturn how do we know who to make redundant? If we measure our people then this task is much easier to execute.

This book will provide you with tools and techniques to support efficient training and development of your people and also to measure them.

What follows is my experience as a manager, practically and through education (training and development) across numerous cultural and country boundaries. There are well proven tools and techniques that will not only make your job as a manger easier but also make the life of your sub-ordinates and peers more consistent and more trusting. They do work across national and cultural boundaries with minimal adaptation particularly where a control style of management is absent.

It is never too late to learn. My experience has taught me and proves to me that the tools and techniques discussed in this book do work, not only for me, but also for numerous other people who have grasped the opportunity to learn, refresh their memories and ignite their passion to becoming better people and managers. There are no new magic tools or earth shattering discoveries. There are well tried and trusted ways to operate