Our Great Customer Service in Our Great United States: Whatever Happened to Good Customer?

By Faye Mcghee

As I have said so many times in my life Knowledge is power and when you
know what is going to happen and you come to expect it you can deal with
it a lot better. We cannot let the terrible customer service we get defi ne us
though. I have found that when customers are rude, mean or demanding
it is because they have allowed the customer service representatives to
make them that way.
Control your own life and do not allow the customer service representative
to do it for you. I feel that if I have a lot of stress in my life and I can deal
with the craziness of our terrible customer service representatives without
going postal so can everyone else.
As I said before control your own life. When the guy at the cash register
stares blankly at you and ask you for your discount card and you just
handed it to him just smile and point to it. You are on your way home at
this point anyway.

• Language: English
• Publisher: Xlibris US
• Release date: Jul 22, 2013
• ISBN: 9781483666907

Faye Mcghee

I am Faye McGhee. I am a wife, mother, grandmother, sister, aunt, sister-in-law, friend, instructor, trainer, neighbor, customer service deliverer and an adamant shopper. I run across bad customer service everyday. I don’t even have to leave home to run across it. It calls me on the telephone, it comes to my door, send me e-mails and snail mail. I decided since I run across it everyday other people must too. So I decided to share some of my and my friends’ and my close acquaintances experiences to let everyone else know they are not alone in their dealing with our ‘Oh so great customer service’.

Book preview

Copyright © 2013 by Faye Mcghee.

Library of Congress Control Number:   2013912579

ISBN:              Hardcover                      978-1-4836-6689-1

                        Softcover                        978-1-4836-6688-4

                        Ebook                            978-1-4836-6690-7

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the copyright owner.

Rev. date: 07/18/2013

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Contents

Acknowledgments

Medical Customers

Me And My Daughter With Customer Service

More Bad Customer Service At The Doctor’s Office!

Bad Customer Service ‘The Internet’

Our Restaurant’s Customer Service

If You Do Not Want To Get Upset: Pay Bills By Mail Or On Line!

Shopping In The Store

The Moving Company

Bad Customer Service At A Consignment Shop?

The Car Supply Store

Cell Phones: What Great Customer Service! ‘Not’

My Incident At The Pharmacy

Our Great Law Enforcement And Their Customer Service

The Machines

Common Sense

Television Cable Or Satellite! Need Help? Forget It.

Retail Stores And Their Customer Service

What About The Banks?

Wedding Photos

Customer Service In ‘The Mental Health System’

Plane Trip

Furniture Store Customer Service

Job Fairs

Customer Service ‘Computer Generated Stuff’

What You Can Do To Have Good Customer Services!

Customer Service In Our Us Capital!

Looking For A Job!

Customer Service In The Prison

The Business Of Customer Service

Customer Service; ‘The Movie Theatre’

School And Customer Service

ACKNOWLEDGMENTS

Special thanks to my new found sister who encouraged me immediately as soon as she found out I was in the process of writing another book. She became a special part of my life approprimately 2 years ago when it was revealed we were sisters. The relationship was able to grow because we were already friends. She becomes dearer to me everyday.

I am deeply beholden to my husband who always supports me in whatever it is I want to do. He seems to handle the terrible customer service we all receive in our country a lot better than me but some days it gets to him too.

When a person shows you who they are you have no choice but to believe them.

I remember so well back a few years ago when a person could go into the store and buy whatever he wanted and he was made to feel really appreciated. A Clerk would greet you at the door and welcomed you into their store. There were actually too many people there asking ‘May I help you’ or ‘can I help you find anything?’ They asked so much it actually got on your nerves. They followed you around not because they thought you would steal something (well at least not at that time) but because they really wanted your business. They thanked you from the bottom of their hearts and you could tell it was really sincere.

I also remember back a few years ago when a customer would call companies on the telephone and got good customer service. Nobody treated you as if you were bothering them by existing. Now you make people mad just because they have to use the energy to pick up the phone or press a button to see what you want. They care nothing about your needs so be assured they have no interest period in your wants. You are disturbing them because they are talking to their friends on the phone or they are painting their fingernail, or playing a game on the computer, or they are joking around with their workmates or eating, and here you are calling them because of some products you brought from them or because you want to complain about a new service you ordered from them. And all of this might happen only if you get a real person to answer the telephone.

There have been several times I have had to tell customer service representatives if they didn’t know how to talk to me please put someone else on the telephone. This usually happens when I am trying to get assistance with the internet. A service we are paying extra for and have never been able to get anyone using this extra service yet.

There is a commercial that comes on, (I have forgotten what they are actually advertising) but it is where this woman is calling to a company and she actually gets a real person. After they carry on a conversation the customer is so shocked she actually forgets why she called. It is funny and entertaining but it actually makes a point. When ever you do get a real person it shocks you so much it is very easy to forget why you were calling. I personally have never had the privilege of talking to someone who was actually helpful.

And if the customer service person actually have to physically walk to a machine to make you a copy of something or to put a warranty on something or do anything similar to what might be considered work they either will lie and say they don’t do that (when it is actually a part of the service the company offers) or they will simply not do it. ‘How dare you come in this store and want something!’ ‘Or call on the phone and want something! And sometimes when you are on the phone trying to take care of business and you are transferred to someone they will actually hang up on you. Then when you call back no one answers, not even the first person.

I am going to begin this book by telling you what has happened to me, my