Unavailable
Unavailable
Unavailable
Ebook46 pages28 minutes
Summary: Return on Customer: Review and Analysis of Peppers and Rogers' Book
Rating: 0 out of 5 stars
()
Currently unavailable
Currently unavailable
About this ebook
The must-read summary of Don Peppers and Martha Rogers' book: "Return on Customer: Creating Maximum Value from Your Scarcest Resource".
This complete summary of the ideas from Don Peppers and Martha Rogers' book "Return on Customer" presents their concept of the same name, which is a new business metric designed to measure the amount of value that a business creates by acquiring, retaining and then growing its customer base. In their book, the authors explain what causes your ROC (Return on Customer) to be negative, and how you can make changes to ensure that it is positive and value is being created. This summary provides readers with seven reasons why they should use Return on Customer as a management metric and the benefits this could bring for your business.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your business knowledge
To learn more, read "Return on Customer" and discover the new way to measure your business success and add value.
This complete summary of the ideas from Don Peppers and Martha Rogers' book "Return on Customer" presents their concept of the same name, which is a new business metric designed to measure the amount of value that a business creates by acquiring, retaining and then growing its customer base. In their book, the authors explain what causes your ROC (Return on Customer) to be negative, and how you can make changes to ensure that it is positive and value is being created. This summary provides readers with seven reasons why they should use Return on Customer as a management metric and the benefits this could bring for your business.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your business knowledge
To learn more, read "Return on Customer" and discover the new way to measure your business success and add value.
Unavailable
Read more from Business News Publishing
Summary: Goals!: Review and Analysis of Tracy's Book Rating: 0 out of 5 stars0 ratingsSummary: How to Think Like a Millionaire: Review and Analysis of Poissant's Book Rating: 0 out of 5 stars0 ratingsSummary: If You're Not First, You're Last: Review and Analysis of Cardone's Book Rating: 0 out of 5 stars0 ratingsSummary: The Knowing-Doing Gap: Review and Analysis of Pfeffer and Sutton's Book Rating: 0 out of 5 stars0 ratingsSummary: 10 Insider Secrets to Job Hunting Success: Review and Analysis of Bermont's Book Rating: 0 out of 5 stars0 ratingsSummary: The Phoenix Effect: Review and Analysis of Pate and Platt's Book Rating: 0 out of 5 stars0 ratingsSummary: Warren Buffett Invests Like a Girl: And Why You Should Too: Review and Analysis of Lofton's Book Rating: 0 out of 5 stars0 ratingsSummary: 12: Review and Analysis of Wagner and Harter's Book Rating: 0 out of 5 stars0 ratings
Related to Summary
Related ebooks
Return on Customer (Review and Analysis of Peppers and Rogers' Book) Rating: 0 out of 5 stars0 ratingsWhat the Customer Wants You to Know (Review and Analysis of Charan's Book) Rating: 0 out of 5 stars0 ratingsMarketing (The Brian Tracy Success Library) Rating: 4 out of 5 stars4/5Getting Everything You Can Out of All You've Got (Review and Analysis of Abraham's Book) Rating: 5 out of 5 stars5/5The Power of Wow! Why Thank You Makes Dollars & Sense: 7-Step Method to Increase Sales Retain Staff & Have Clients Rave about You! Rating: 0 out of 5 stars0 ratingsBest Practices (Review and Analysis of Hiebeler, Kelly and Ketteman's Book) Rating: 0 out of 5 stars0 ratingsProfitable Growth Is Everyone's Business (Review and Analysis of Charan's Book) Rating: 0 out of 5 stars0 ratingsNEVER DROP THE BALL AGAIN: A little book on how the Ideal Client Experience will save your business. Rating: 0 out of 5 stars0 ratingsThe Power of Sales Referrals Rating: 0 out of 5 stars0 ratingsRecommended: Be the company people love to recommend Rating: 0 out of 5 stars0 ratingsThe Personal MBA (Review and Analysis of Kaufman's Book) Rating: 4 out of 5 stars4/5The Power of Why (Review and Analysis of Weylman's Book) Rating: 0 out of 5 stars0 ratingsThe Art of Pricing (Review and Analysis of Mohammed's Book) Rating: 0 out of 5 stars0 ratingsWhat Customers Really Want (Review and Analysis of McKain's Book) Rating: 0 out of 5 stars0 ratingsSelling Strategically: A 21st-Century Playbook Rating: 0 out of 5 stars0 ratingsSummary of Josh Kaufman's The Personal MBA Rating: 0 out of 5 stars0 ratingsIt's Your Business It's Your Future: Success Can Be Yours Rating: 0 out of 5 stars0 ratingsLoyalty Rules! (Review and Analysis of Reichheld's Book) Rating: 5 out of 5 stars5/5Double-Digit Growth (Review and Analysis of Treacy's Book) Rating: 0 out of 5 stars0 ratingsClosing the Sale: 5 Sales Skills to Achieving a Win-Win Rating: 0 out of 5 stars0 ratingsThe Myth of Excellence (Review and Analysis of Crawford and Matthews' Book) Rating: 0 out of 5 stars0 ratingsMake Millions: How to Win and Retain Customers Rating: 0 out of 5 stars0 ratingsWe: The Ideal Customer Relationship Rating: 5 out of 5 stars5/5The Referral Engine (Review and Analysis of Jantsch's Book) Rating: 0 out of 5 stars0 ratingsTotal Cash Confidence: You magically bypass the anxious uncertainty of low-profit competition. Rating: 0 out of 5 stars0 ratingsCustomer Mania (Review and Analysis of Blanchard, Ballard and Finch's Book) Rating: 0 out of 5 stars0 ratingsUpSolutions: Turning Teams into Heroes and Customers into Raving Fans Rating: 0 out of 5 stars0 ratingsDon't Just Relate - Advocate (Review and Analysis of Urban's Book) Rating: 0 out of 5 stars0 ratings
Economics For You
The Intelligent Investor, Rev. Ed: The Definitive Book on Value Investing Rating: 4 out of 5 stars4/5The Richest Man in Babylon: The most inspiring book on wealth ever written Rating: 5 out of 5 stars5/5Economics 101: From Consumer Behavior to Competitive Markets--Everything You Need to Know About Economics Rating: 4 out of 5 stars4/5Economics For Dummies, 3rd Edition Rating: 5 out of 5 stars5/5Divergent Mind: Thriving in a World That Wasn't Designed for You Rating: 4 out of 5 stars4/5Economix: How and Why Our Economy Works (and Doesn't Work), in Words and Pictures Rating: 4 out of 5 stars4/5Quiet Leadership: Six Steps to Transforming Performance at Work Rating: 4 out of 5 stars4/5You Can't Lie to Me: The Revolutionary Program to Supercharge Your Inner Lie Detector and Get to the Truth Rating: 4 out of 5 stars4/5Capital in the Twenty-First Century Rating: 4 out of 5 stars4/5How to Be Everything: A Guide for Those Who (Still) Don't Know What They Want to Be When They Grow Up Rating: 4 out of 5 stars4/5A History of Central Banking and the Enslavement of Mankind Rating: 5 out of 5 stars5/5Wise as Fu*k: Simple Truths to Guide You Through the Sh*tstorms of Life Rating: 4 out of 5 stars4/5The Hard Truth About Soft Skills: Soft Skills for Succeeding in a Hard Wor Rating: 3 out of 5 stars3/5Sex Trafficking: Inside the Business of Modern Slavery Rating: 4 out of 5 stars4/5The Lords of Easy Money: How the Federal Reserve Broke the American Economy Rating: 4 out of 5 stars4/5Chip War: The Fight for the World's Most Critical Technology Rating: 4 out of 5 stars4/5Principles for Dealing with the Changing World Order: Why Nations Succeed and Fail Rating: 4 out of 5 stars4/5Recession-Proof Real Estate Investing: How to Survive (and Thrive!) During Any Phase of the Economic Cycle Rating: 5 out of 5 stars5/5Confessions of an Economic Hit Man, 3rd Edition Rating: 5 out of 5 stars5/5Talking to My Daughter About the Economy: or, How Capitalism Works--and How It Fails Rating: 4 out of 5 stars4/5The Myth of Capitalism: Monopolies and the Death of Competition Rating: 4 out of 5 stars4/5Predictably Irrational, Revised and Expanded Edition: The Hidden Forces That Shape Our Decisions Rating: 4 out of 5 stars4/5Capitalism and Freedom Rating: 4 out of 5 stars4/5The Sovereign Individual: Mastering the Transition to the Information Age Rating: 4 out of 5 stars4/5The Spirit Level: Why Greater Equality Makes Societies Stronger Rating: 4 out of 5 stars4/5Nickel and Dimed: On (Not) Getting By in America Rating: 4 out of 5 stars4/5The Price of Time: The Real Story of Interest Rating: 5 out of 5 stars5/5
Reviews for Summary
Rating: 0 out of 5 stars
0 ratings
0 ratings0 reviews