Did you know time is the most valuable resource for clients? How are you helping clients maximize their time with your services? The relationship between agency responsiveness and revenue is something more agencies should be looking at closely and something that will surely give you a competitive advantage. No matter how good you are at what you do, clients are noticing the time you take to do it. They no longer tolerate months of no communication to then arise with a magical strategy. They want to know what’s going on and how long you’ll take to deliver results. In fact, they’re even willing to pay more for speed. Tune in to hear from an expert on how you can use time and responsiveness to your advantage without making big changes to your process. Jay Baer is an author and business growth and marketing expert with over 30 years of experience in the field. He’s written seven business books and owned a series of agencies for most of his career 30 years. Currently, he’s “sans agency” as he just sold his global consulting firm 18 months ago. Jay shares his insights on how to create a competitive advantage for your agency. To this end, he emphasizes the need to adapt to changes in customer behavior by focusing on the importance of time and responsiveness in capturing customer loyalty and generating revenue. In this episode, we’ll discuss: Prioritizing responsiveness when working with clients. Agency responsiveness as a distinct competitive advantage. A small change to make a great difference: Response without answers. Closing the uncertainty gap. Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources E2M Solutions: Today's episode of the Smart Agency Masterclass is sponsored by E2M Solutions, a web design, and development agency that has provided white-label services for the past 10 years to agencies all over the world. Check out e2msolutions.com/smartagency and get 10% off for the first three months of service.   Other Smart Agency interviews with Jay Baer: Converting More Clients by Helping Rather than Selling Talk Triggers that Get Clients Knocking on Your Door Are Agencies Conscious of How They Spend Clients' Time? Jay has gotten into the habit of writing new books and frameworks every three years, which is the time it takes for customer behavior to change. Clients’ needs and competitive advantages will change every couple of years and it’s important to keep this in mind to stay ahead of the competition. His more recent research revolves around our relationship with time and how it’s changed after the pandemic. “I think time is actually the only resource on this planet that we actually share equally,” Jay explains. The pandemic was a harsh reminder that nothing is guaranteed and tomorrow is not promised. We have become more conscious of how we spend our time, which has led to various trends in business and personal life. After conducting extensive research on the relationship between responsiveness and revenue, Jay found that, surprisingly, two-thirds of customers now consider speed as important as price when making purchasing decisions. Causing customers to waste time can lead to financial losses. His research findings resonate with agency owners, who often find themselves in a dilemma. As customers, they desire immediate responses and efficient service. However, do they prioritize responsiveness when working with their own clients? Agency Responsiveness as a Way to Get a Distinctive Competitive Advantage  Based on these findings, agencies should be using responsiveness as a distinct competitive advantage in business. Basically, with current expectations in customer service, the fastest business will win. Of course, you can also be TOO fast and lose customers’ trust in the process. This is commonly seen with chatbots, where an immediate response is seen as indicative of not dealing with a person who can answer your question. In his book, Jay clarifies business owners should be looking for “the right now”, which tak