Best Practices (Review and Analysis of Hiebeler, Kelly and Ketteman's Book)
()
About this ebook
This complete summary of the ideas from Robert Hiebeler, Thomas Kelly and Charles Ketteman's book "Best Practices" shows a research project to identify specifically what world-class companies do better than anyone else. Six business processes were identified and labeled ''best practices" because they represent the optimum way for companies to achieve extraordinary results. Taken together, these six business processes combine in a total commitment to and focus on the customer. Best-practice companies vigorously attempt to understand markets, form close associations with customers, design, market and deliver products that customers want. In the process, best-practice companies provide unequaled levels of service to their customers. When everything in the company is focused on learning and responding to what the customer wants, world-class performance can be achieved.
Added-value of this summary:
• Save time
• Understand the key concepts
• Increase your business knowledge
To learn more, read "Best Practices" and learn from the best companies.
Read more from Business News Publishing
The 12 Week Year (Review and Analysis of Moran and Lennington's Book) Rating: 5 out of 5 stars5/5The 4-Hour Workweek (Review and Analysis of Ferriss' Book) Rating: 4 out of 5 stars4/5Rocket Fuel (Review and Analysis of Wickman and Winter's Book) Rating: 5 out of 5 stars5/5Leaders Eat Last (Review and Analysis of Sinek's Book) Rating: 5 out of 5 stars5/5DotCom Secrets (Review and Analysis of Brunson's Book) Rating: 4 out of 5 stars4/5Understanding Financial Statements (Review and Analysis of Straub's Book) Rating: 5 out of 5 stars5/5The One Page Business Plan (Review and Analysis of Horan's Book) Rating: 5 out of 5 stars5/5The 80/20 Principle (Review and Analysis of Koch's Book) Rating: 4 out of 5 stars4/5The Ultimate Sales Machine (Review and Analysis of Holmes' Book) Rating: 4 out of 5 stars4/5How to Master the Art of Selling (Review and Analysis of Hopkins' Book) Rating: 0 out of 5 stars0 ratingsSwitch (Review and Analysis of the Heath Brothers' Book) Rating: 5 out of 5 stars5/5The Fifth Discipline (Review and Analysis of Senge's Book) Rating: 0 out of 5 stars0 ratingsTo Sell Is Human (Review and Analysis of Pink's Book) Rating: 5 out of 5 stars5/5Good Strategy Bad Strategy (Review and Analysis of Rumelt's Book) Rating: 3 out of 5 stars3/5Execution (Review and Analysis of Bossidy and Charan's Book) Rating: 0 out of 5 stars0 ratingsThe Mckinsey Mind (Review and Analysis of Rasiel and Friga's Book) Rating: 4 out of 5 stars4/5What They Don't Teach You at Harvard Business School (Review and Analysis of McCormack's Book) Rating: 4 out of 5 stars4/5The HR Scorecard (Review and Analysis of Becker, Huselid and Ulrich's Book) Rating: 5 out of 5 stars5/5The Sandler Rules (Review and Analysis of Mattson's Book) Rating: 5 out of 5 stars5/5Traction (Review and Analysis of Weinberg and Mares' Book) Rating: 5 out of 5 stars5/5The One Thing (Review and Analysis of Keller and Papasan's Book) Rating: 5 out of 5 stars5/5Start Late, Finish Rich (Review and Analysis of Bach's Book) Rating: 4 out of 5 stars4/5The CashFlow Quadrant (Review and Analysis of Kiyosaki and Lechter's Book) Rating: 0 out of 5 stars0 ratingsReady, Fire, Aim (Review and Analysis of Masterson's Book) Rating: 5 out of 5 stars5/5The Speed of Trust (Review and Analysis of Covey's Book) Rating: 5 out of 5 stars5/5Talent Is Overrated (Review and Analysis of Colvin's Book) Rating: 0 out of 5 stars0 ratingsMultipliers (Review and Analysis of Wiseman and McKeown's Book) Rating: 0 out of 5 stars0 ratingsNegotiation Genius (Review and Analysis of Malhotra and Bazerman's Book) Rating: 4 out of 5 stars4/5No Excuses! (Review and Analysis of Tracy's Book) Rating: 5 out of 5 stars5/5Built to Sell (Review and Analysis of Warrilow's Book) Rating: 4 out of 5 stars4/5
Related to Best Practices (Review and Analysis of Hiebeler, Kelly and Ketteman's Book)
Related ebooks
Double-Digit Growth (Review and Analysis of Treacy's Book) Rating: 0 out of 5 stars0 ratingsSummary of Josh Kaufman's The Personal MBA Rating: 0 out of 5 stars0 ratingsFast-Track Your Business: A Customer-Centric Approach to Accelerate Market Growth Rating: 0 out of 5 stars0 ratingsManagement the Marks & Spencer Way (Review and Analysis of Sieff's Book) Rating: 0 out of 5 stars0 ratingsBusiness Results Revolution Rating: 0 out of 5 stars0 ratingsWhat Customers Really Want (Review and Analysis of McKain's Book) Rating: 0 out of 5 stars0 ratingsGetting Everything You Can Out of All You've Got (Review and Analysis of Abraham's Book) Rating: 5 out of 5 stars5/5Customers.com (Review and Analysis of Seybold's Book) Rating: 0 out of 5 stars0 ratingsThe Ultimate Competitive Advantage (Review and Analysis of Mitchell and Coles' Book) Rating: 0 out of 5 stars0 ratingsMeasuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies Rating: 0 out of 5 stars0 ratingsZoom (Review and Analysis of Citrin's Book) Rating: 0 out of 5 stars0 ratingsThe Successful Strategies from Customer Managment Excellence Rating: 0 out of 5 stars0 ratingsUpstream Marketing: Unlock Growth Using the Combined Principles of Insight, Identity, and Innovation Rating: 5 out of 5 stars5/5Customer Culture (Review and Analysis of Basch's Book) Rating: 0 out of 5 stars0 ratingsSummary: Hidden in Plain Sight: Review and Analysis of Joachimsthaler's Book Rating: 0 out of 5 stars0 ratingsThe Partner’s Guide to Business Development: Marketing Your Practice to Differentiate, Grow and Boost Profitability Rating: 0 out of 5 stars0 ratingsThe Communications Company audit Rating: 0 out of 5 stars0 ratingsReturn on Customer (Review and Analysis of Peppers and Rogers' Book) Rating: 0 out of 5 stars0 ratingsThe Customer Driven Company (Review and Analysis of Whiteley's Book) Rating: 0 out of 5 stars0 ratingsEffective Customer Success Execution: A Customer Centric Approach to Creating a Customer for Life Rating: 4 out of 5 stars4/5Profit Powerhouse: Mastering Business Optimization for Explosive Growth Rating: 0 out of 5 stars0 ratingsThe Marketing Audit Rating: 0 out of 5 stars0 ratingsSales & Communication: Listen to Understand. Empathise to Build Trust. Rating: 5 out of 5 stars5/5Business Development: 7 Easy Steps to Master Growth Hacking, Lead Generation, Sales Funnels, Traffic & Viral Marketing Rating: 0 out of 5 stars0 ratingsService Mindset: 6 mindsets to lead a high-performing service team Rating: 0 out of 5 stars0 ratingsMake Millions: How to Win and Retain Customers Rating: 0 out of 5 stars0 ratingsAttractive Thinking: The five questions that drive successful brand strategy and how to answer them Rating: 0 out of 5 stars0 ratingsCustomers Rule! (Review and Analysis of Blackwell and Stephan's Book) Rating: 0 out of 5 stars0 ratingsImproving Corporate Cash Flow Rating: 2 out of 5 stars2/5The Referral Engine (Review and Analysis of Jantsch's Book) Rating: 0 out of 5 stars0 ratings
Leadership For You
Summary of The 48 Laws of Power by Robert Greene Rating: 4 out of 5 stars4/5Emotional Intelligence 2.0 Rating: 5 out of 5 stars5/5The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You Rating: 4 out of 5 stars4/5The 5AM Club: Own Your Morning. Elevate Your Life. Rating: 4 out of 5 stars4/5The 7 Habits of Highly Effective People: 30th Anniversary Edition Rating: 5 out of 5 stars5/5The 7 Habits of Highly Effective People: 15th Anniversary Infographics Edition Rating: 5 out of 5 stars5/5Everyone Communicates, Few Connect: What the Most Effective People Do Differently Rating: 5 out of 5 stars5/5Emotional Intelligence Habits Rating: 5 out of 5 stars5/5Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Rating: 4 out of 5 stars4/5The 21 Irrefutable Laws of Leadership Workbook: Revised and Updated Rating: 5 out of 5 stars5/5How to Win Friends and Influence People: Updated For the Next Generation of Leaders Rating: 4 out of 5 stars4/5The Book of Beautiful Questions: The Powerful Questions That Will Help You Decide, Create, Connect, and Lead Rating: 4 out of 5 stars4/5The 360 Degree Leader Workbook: Developing Your Influence from Anywhere in the Organization Rating: 4 out of 5 stars4/5Carol Dweck's Mindset The New Psychology of Success: Summary and Analysis Rating: 4 out of 5 stars4/5Divergent Mind: Thriving in a World That Wasn't Designed for You Rating: 4 out of 5 stars4/5The Five Dysfunctions of a Team: A Leadership Fable, 20th Anniversary Edition Rating: 4 out of 5 stars4/5Communicating at Work Rating: 3 out of 5 stars3/5Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves: Cheat Sheet Rating: 4 out of 5 stars4/5The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers Rating: 4 out of 5 stars4/5Five Minds for the Future Rating: 4 out of 5 stars4/5Your Best Year Ever: A 5-Step Plan for Achieving Your Most Important Goals Rating: 4 out of 5 stars4/5A More Beautiful Question: The Power of Inquiry to Spark Breakthrough Ideas Rating: 4 out of 5 stars4/5Spark: How to Lead Yourself and Others to Greater Success Rating: 5 out of 5 stars5/5Robert's Rules of Order: The Original Manual for Assembly Rules, Business Etiquette, and Conduct Rating: 4 out of 5 stars4/5Leadershift: The 11 Essential Changes Every Leader Must Embrace Rating: 5 out of 5 stars5/5
Reviews for Best Practices (Review and Analysis of Hiebeler, Kelly and Ketteman's Book)
0 ratings0 reviews
Book preview
Best Practices (Review and Analysis of Hiebeler, Kelly and Ketteman's Book) - BusinessNews Publishing
Book Presentation
Best Practices by Robert Hiebeler, Thomas Kelly & Charles Ketteman
Summary of Best Practices (Robert Hiebeler, Thomas Kelly & Charles Ketteman)
Book Abstract
MAIN IDEA
Arthur Andersen conducted a $30 million research project over a 6-year period to identify specifically what it is world-class companies do better than anyone else. Six business processes were identified and labeled best-practices
because – in Arthur Andersen’s analysis – they represent the optimum way for companies to achieve extraordinary results.
Taken together, these six business processes combine in a total commitment to and focus on the customer. Best-practice companies vigorously attempt to understand markets, form close associations with customers, design, market and deliver products that customers want. In the process, best-practice companies provide unequaled levels of service to their customers.
When everything in the company is focused on learning and responding to what the customer wants, world class performance can be achieved.
About the Author
ROBERT HIEBELER is the Managing Director of KnowledgeSpace, an Arthur Andersen project dedicated to the productive leverage of knowledge. He pioneered Arthur Andersen’s 6-year study of Global Best Practices. He is based in Chicago, Illinois.
THOMAS KELLY is the Managing Partner of Arthur Andersen Knowledge Enterprises, a business focused on e-commerce and Internet based businesses. He is also the Managing Director of Arthur Andersen operations west of the Rocky Mountains and a member of the firm’s global management team. He