Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    Customer Culture (Review and Analysis of Basch's Book)
    Customer Culture (Review and Analysis of Basch's Book)
    Customer Culture (Review and Analysis of Basch's Book)
    Ebook44 pages14 minutes

    Customer Culture (Review and Analysis of Basch's Book)

    By BusinessNews Publishing

    ()

    Read preview

    About this ebook

    The must-read summary of Michael Basch's book: "Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day".

    This summary of the ideas from Michael Basch's book "Customer Culture" shows how building a business that focuses exclusively on what the customer wants requires the right systems to be put in place so that the company consistently acts to achieve that goal. In his book, the author explains that the behavior of employees is an extension of the company’s prevailing culture and beliefs, and this needs to be tackled first in order to serve customers well. By reading this summary, you will understand what makes up customer culture and the six elements needed to make sure you deliver an outstanding customer experience.

    Added-value of this summary:
    • Save time
    • Understand key principles
    • Improve the customer focus of your company

    To learn more, read "Customer Culture" and find out what you need to start doing today to make your customers the main focus of your business.
    LanguageEnglish
    PublisherBusiness Book Summaries
    Release dateFeb 15, 2013
    ISBN9782806239471
    Customer Culture (Review and Analysis of Basch's Book)

    Read more from Business News Publishing

    Related to Customer Culture (Review and Analysis of Basch's Book)

    Related ebooks

    Strategic Planning For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      Visionary, Servant Leadership

      Dec 1, 2017

      DESIGNATION: Executive Head: Sales and Service, Business Banking COMPANY: Nedbank Limited SALES FORCE SIZE: • Number of sales people: 425 general and 167 specialist sales and sales management people, managed through a matrix management and direct

      2 min read

    • Article

      In And Out

      Aug 23, 2018

      In And Out
      5 min read

    • Article

      Grow Your Remote Business

      Jun 30, 2020

      Grow Your Remote Business
      4 min read

    • Article

      Happy Customers, Happy Staff

      Apr 22, 2020

      Happy Customers, Happy Staff
      3 min read

    • Article

      3 Ways to Increase the Enterprise Value of Your Family Business

      Aug 31, 2022

      Many entrepreneurs focus on revenue, innovation and people to lead their enterprise forward in the future – but business tends to get in the way.  Finding, recruiting and hiring talent, maintaining relationships with key customers and vendors, dealin

      3 min read

    • Article

      What Is A Finance Function?

      Jun 12, 2023

      What Is A Finance Function?
      4 min read

    • Article

      Creating A Culture Of Customer-centric High Performers

      Apr 22, 2020

      In 2019 we interviewed some of Australasia’s top business leaders and asked them one key question: What are your biggest challenges? Across the board, virtually all of them had the same two answers: 1. They wanted to empower and grow their people; a

      2 min read

    • Article

      Core Values In Tourism

      Jun 13, 2018

      Core Values In Tourism
      2 min read

    • Article

      How Are You Measuring Your CX?

      Jan 16, 2020

      BUSINESSES ALL over the world are starting to figure out that happy customers grow businesses – and that customer experience (CX) is key to making those customers happy. But for many, the challenge is how to measure that customer experience. After al

      2 min read

    • Article

      In Trust We Grow

      Mar 23, 2020

      Seamless CX is often highlighted as the key to delivering an organisation’s success. In today’s globalised marketplace, however, the issue of ‘trust’ plays a far more critical role. An erosion of trust creates a barrier preventing many organisations

      4 min read

    • Article

      Enabling Sales Success

      Jun 17, 2018

      DESIGNATION: Head: Small Business and Professional Banking (Sales) COMPANY: Nedbank Limited SALES FORCE SIZE: +- 800 CAREER SUMMARY: Various sales and leadership roles, mostly related to the small business, private banking and medium-sized corpora

      2 min read

    • Article

      Delivering Value

      Aug 9, 2018

      What do you attribute success in your sales organisation to? We nurture and encourage a dedicated team that isn’t afraid to go after aspirational goals. In setting our objectives, we consider all opportunities with an ‘out the box’ mindset, so that

      2 min read

    • Article

      THE MARKETING evangelist

      Mar 24, 2021

      THE MARKETING evangelist
      3 min read

    • Article

      All Roads Lead To A Great Customer Experience

      Jan 17, 2023

      Right now, with high interest rates and less cash to go around, business owners are rightly thinking about money. The main thought on your mind is probably ‘How do we keep the cash flowing?’ The answer, perhaps obviously, lies with your customers. Wh

      2 min read

    • Article

      4 Steps to Leadership

      Sep 1, 2022

      4 Steps to Leadership
      3 min read

    • Article

      Finding, And Keeping, Great Teams

      Apr 20, 2022

      Finding, And Keeping, Great Teams
      4 min read

    • Article

      Marketing To Create Internal Advocates

      Nov 25, 2019

      SUSTAINABILITY HAS become the number one issue business leaders are being forced to confront. There are two views governing most business decisions in this area. One is that we should do it because we are being forced to and we will look bad if we do

      2 min read

    • Article

      TLC Is Not Just About Tender Loving Care

      Jun 24, 2019

      FOR SEVERAL years, we worked with a business who was all about TLC. But in their organisation, TLC didn’t stand for tender loving care. To their team, TLC stood for ‘Think Like a Customer’ – and that drove everything they did. As businesses, we can a

      2 min read

    • Article

      What Value Means in Business?

      Jul 19, 2016

      Divisional Executive: Sales & Service Effectiveness – Integrated Channels Nedbank 3 164 staff (countrywide and across all channels) Rhode holds a BCom Honours; an MBA; completed a GIBS Global Executive Program and an Executive Leadership Programme at

      3 min read

    • Article

      Nail Your Dream Job

      Jul 28, 2021

      Nail Your Dream Job
      7 min read

    Related categories

    Reviews for Customer Culture (Review and Analysis of Basch's Book)

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

      Book preview

      Customer Culture (Review and Analysis of Basch's Book) - BusinessNews Publishing

      :^book_preview_excerpt.htmlUˎ6F 0 $!`]=81bwjHMvr?󗤚z9 lVWU?M,.Wb8^clj^>i9ꍳaOFl갿r7tIgjAZ Ppbl0֧; n= ^ G2T PLGܟ[&AXG؉=tɔ[&MB&k:O;B5}ρ`˷$w&cI8 PT1C&2I,=3n[sbY Cx=X!̄uGm?GRP QP"1v=BPdW\5\w-B\ͅӉp:1ߑdS-ѤK]B_F--Ա rEf-dBfɕ2\L0 q[8aPH3˫Wuh,_3'JijI;[ejhk!sAY~5yPȆO]0-t]ς2q4qM3:풨FCT~]zl:egQXȿӨ5opsɈ>\z5{s ii8d\y1(΋҉y[oXNEO+lVMrTe4Ti0-̤s\?a+T>]tQM2ϳ1PiAb?Y ;%NDs^Mj^^[(z^xDAˆ 􆛆-v]Vv=c*|RuͶɊ]}nE^K=%HF͚yiv2MBԆp0J'f\/~MСՏN&.d!~};OZ>2Z);;*N:Kx?@
      Enjoying the preview?
      Page 1 of 1