Understanding the Concept of Quality

By Dennis AuBuchon

Quality is important to us as individuals and as business owners but it is also important to our economy. The reputation businesses create based on their operational philosophy can be a help or a hindrance. Quality over the years seems to be evolving utilizing the technology we have today. In fact communicating the philosophy of quality has never been easier but communicating it and individuals and businesses understanding what it represents is another matter.
The concept of quality can take on different meanings as you ask different individuals. One of the best definitions of quality can be found in dictionary.com which states:

“It is the totality of features and characteristics of a product or service that bears its ability to satisfy or implied needs.”

Another definition of quality can be found in businessdictionary.com which states:

“In manufacturing, a measure of excellence or a state of being free from defects, deficiencies and significant variations. It is brought about by strict and consistent commitment to certain standards that achieve uniformity of a product in order to satisfy specific customer or user requirements.”

Examples of quality problems can be found in news reports about product recalls among other things. The concept of quality and achieving it seems to have lost its way in our economy to some extent. Understanding the importance of quality processes and principles is an important factor for business success. This book will go over many of the functions of an organization and how they relate to achieving quality within them. It has been said that quality is a team effort and this concept is something which needs to have resurgence in our economy.
There are companies which have a good or great quality philosophy while others have issues with the approach they have taken with regards to quality principles. The concept of quality is understood by those who have been in the quality field over the years but they have been met with resistance related to the bottom line. What companies need to realize is that the bottom line will be in good shape if quality principles are engrained within their organizational structure.

• Language: English
• Publisher: Dennis AuBuchon
• Release date: Apr 22, 2020
• ISBN: 9780463369982

Dennis AuBuchon

Dennis has a background in quality assurance and auditing and is a certified quality auditor with ASQ (American Society for Quality). He has written over 1,000 articles mostly on the topic of integrity and hot topics of the day. Links to articles can be found on his website and hubpages.com. He is not one to shy from controversial topics as can be seen in his articles.Dennis believes in the principle that one person can make a difference and through hisweb site, his articles and his current book he is doing just that. The one key phrase on all his web site pages is quality writing and services to make a difference. Dennis designed his own web site www.myqualitywriting.com which is a resource for other authors to gain exposure for their work. Through his web site Dennis provides marketing information and opportunities to help other authors and the general public. Any person in business can learn from the information on his site through his articles and articles by other authors. Dennis continually tries to help other authors with information on all aspects of the publishing industryDennis has been a part of auditing teams and a team leader. Dennis’ relationship with quality assurance principles and integrity principles can be seen in his commitment to operate his business and web site with honesty, integrity and quality principles. This is evidenced by the fact that he has signed a business ethics pledge committed to treating all stakeholders fairly, with compassion and a commitment to service.

Book preview

Understanding the Concept of Quality

By Dennis AuBuchon

Copyright © 2018 AuBuchon Books, Articles and Services

All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law.

Table of Contents

Introduction – The concept of quality is something that each of us has our own opinion. The approach in this book is to bring the basic concepts, processes and objectives so that the importance of this characteristic is understood by all who read this book.

Chapter 1 Management Philosophy – Management philosophy goes a long way in ensuring quality concepts and practices are embedded in services and products manufactured or provided to customers of an organization and the perspective exhibited outside of the organization.

Chapter 2 Strategic Quality Plans – Any business or organization needs to have strategic quality plans as to where an organization wants to see itself years into the future.

Chapter 3 Business Objectives – The objectives of a company or organization is the key to having the structure and resources to accomplish them. It is important to have the right objectives and be true to who they are.

Chapter 4 Quality of Material and Services – The quality of materials and the quality of services associated with an organization or company can be the difference between succeeding or failing as an entity.

Chapter 5 Internal Inspections and Audits – Internal inspections and audits are a necessary activity that an organization must perform to evaluate how well they are doing within their structure. It involves not only following requirements but ensuring the objectives are accomplished.

Chapter 6 Certifications and Training – Training and sometimes certifications are important in an organization to ensure that the experience and the quality of the personnel performing functions are the best they can be. The quality of an organization can be seen in the quality of the employees who work for it.

Chapter 7 Customer Service – Quality customer service is the key to keeping not only the customers an organization has but to getting new customers based partly on the reputation of a customer service organization.

Chapter 8 Customer Complaints – Products or services provided or manufactured in any organization are important but if a customer has a complaint it needs to be properly evaluated and the problem resolved or diminished to the best of their ability to provide.

Chapter 9 Team Culture – A company that has a team culture environment with employees working together are important. Working together as a team allows companies to attain great things.

Chapter 10 Corporate Knowledge – Today corporate knowledge is fast becoming a problem. Individuals who work specific functions or processes have learned what needs to be done to accomplish the objectives of them. It is not always about instructions or training as with all of us we develop expertise to make processes better and yet achieve the objective of the jobs we do. This needs to be communicated to those who may take over various functions or processes when individuals who have this knowledge retire.

Chapter 11 Communications – Communications in an organization are key to keeping employees informed and make them feel they are a part of the organization and are important to its success.

Chapter 12 Quality Principles and the Federal Government

Quality Principles in the Federal Government are critical to ensure they exist with regards to legislation being proposed and signed into law

Summary – The conclusion of the topics in this book is that quality is important and that all the basic characteristics are important to the success of any organization or company.

About the Author – This provides information about me as an author and writer not only about books but the many articles I have written. It also provides some information as to my social networking involvement.

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Introduction

Quality is important to us as individuals and as business owners but it is also important to our economy. The reputation businesses create based on their operational philosophy can be a help or a hindrance. Quality over the years seems to be evolving utilizing the technology we