Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    Nincompoopery: Why Your Customers Hate You--and How to Fix It
    Nincompoopery: Why Your Customers Hate You--and How to Fix It
    Nincompoopery: Why Your Customers Hate You--and How to Fix It
    Ebook216 pages3 hours

    Nincompoopery: Why Your Customers Hate You--and How to Fix It

    By John R. Brandt

    ()

    Switch to audiobook
    Read preview

    About this ebook

    CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization can innovate in ways that delight customers and attract top-level talent.

    Nincompoopery--terrible customer service, idiotic business processes, and soul-crushing management practices--surrounds all of us. We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve.

    In Nincompoopery, Brandt leverages research across thousands of companies to show leaders how to find and kill the corporate stupidity that drives customers crazy.

    It usually starts by asking simple questions, such as:

    • Why should our customers have to rekey their data multiple times to make a single purchase?
    • Why are there four levels of approval just to order basic supplies?
    • Why can’t we get qualified candidates for open positions, or provide new employees with decent training?
    • In short: How did we become such nincompoops? And when will we stop?

    Brandt has worked with hundreds of companies to help them outwit competitors, and in this book, he shares his unique blueprint for success. Nincompoopery offers leaders the answers they need--and the profits they crave--with a scoop of humor on the side.

    LanguageEnglish
    PublisherThomas Nelson
    Release dateJul 16, 2019
    ISBN9781400213689
    Author

    John R. Brandt

    John R. Brandt, CEO and founder of The MPI Group, has devoted more than two decades to studying leadership in effective, purpose-driven organizations. An expert on how companies can adapt themselves to the realities of new markets, new corporate structures, and new customer expectations, Brandt is an accomplished management innovator and an internationally recognized expert on manufacturing and technology. Before founding The MPI Group in 2003, Brandt followed a unique career path combining two decades of experience in marketing, management, and consulting with a passion for journalism that has earned him more than twenty awards for reporting, writing, and editing. He was publisher and editor-in-chief of IndustryWeek (IW) magazine. Additionally, Brandt served as president, publisher, and editorial director of the Chief Executive Group, publisher of Chief Executive, where his leadership transformed the magazine into one of publishing’s most surprising comebacks.

    Related to Nincompoopery

    Related ebooks

    Management For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      Open, Read, Reply

      Jun 30, 2021

      Open, Read, Reply
      1 min read

    • Article

      Secrets Of Success

      Mar 24, 2021

      How many times have you read that agencies are dead, that they’re being replaced by in-house creative departments run by clients themselves? Although this may be true, I believe the future for agencies is a world of rainbows and unicorns. Let me expl

      3 min read

    • Article

      Parents in Business Bookshelf

      Jun 12, 2023

      The Answer is a Question: The easy way to transform your impact as a manager and a leader By Dominic and Laura Ashley-Timms (The Stationary Office) Work life balance is spoken about like the holy grail by most people. It can be especially hard when y

      3 min read

    • Article

      Why The Best Organizations Run on Push Back

      May 1, 2019

      How do you define a ‘challenge culture’—and why is it so important to have one? In a challenge culture, people are encouraged — even expected — to question the status quo and push back on long-held assumptions. Employees are not afraid to speak up or

      6 min read

    • Article

      Leading With Empathy

      Sep 1, 2020

      When some people hear the word empathy being used in a business context, they think ‘What does that have to do with business?’ How do you respond to that mindset? I would argue that empathy has everything to do with business. If you accept that innov

      6 min read

    • Article

      Think Like a Disruptor

      Apr 13, 2021

      Think Like a Disruptor
      4 min read

    • Article

      Designing for Gender Equality

      May 1, 2018

      A couple of years ago, as an executive with one of the big banks, you were involved in the Rotman School’s study of Canadian women as a consumer group in financial services. What were the key findings? The first is that the financial industry — despi

      6 min read

    • Article

      Beware the Peter Principle

      Mar 25, 2022

      “They’ve sent the wrong ones for the third time!” I told my wife in frustration, as she tore the wrappings off the parcel that had just arrived with the courier. “How about this for a shocking job?” asked Trevor, pointing out a poor-quality panel-bea

      2 min read

    • Article

      Navigating the New Normal

      Sep 1, 2020

      The global pandemic has changed the world in countless ways. You advise that business leaders approach ‘the new normal’ in three phases. Please explain. The first phase, which most organizations have already addressed, is to restart. This involves th

      8 min read

    • Article

      Questions for Kate Sweetman, MIT Centre for Entrepreneurship

      Jan 1, 2018

      What does it mean for a business to exist in the age of Uber? In essence, it means that change can come from anywhere, that it is often technology-driven, and that it often necessitates a new business model. This is what we are seeing, over and over

      6 min read

    • Article

      The Experts Speak

      May 10, 2022

      The Experts Speak
      3 min read

    • Article

      1 Taco Bell

      Jan 16, 2024

      1 Taco Bell
      9 min read

    • Article

      The Next Big Trick

      Jun 18, 2017

      The Next Big Trick
      10 min read

    • Article

      Expert Opinion

      Sep 1, 2017

      What’s really on the minds of branding bigwigs? We rounded up four anonymous industry leaders to give us their unflinchingly honest thoughts.

      6 min read

    • Article

      Simon Sinek

      May 9, 2023

      Simon Sinek
      2 min read

    • Article

      The Experts Speak

      May 10, 2022

      The Experts Speak
      3 min read

    Related categories

    Reviews for Nincompoopery

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

      Book preview

      Nincompoopery - John R. Brandt

      Jcbook_preview_excerpt.html[rǕ@D-dB 2@$a @x]]Fue33 J`/fߘOї9f= 41 DWUV}{^.l`.kpշ/Kb^]r,Zʩ9OfcYqmMZ5mT.&3kcո&Tsn1)MaC=ƚeUP6TMTefߙmU)&V [dʇPKŝ]TTMhS[IBr帍ɭ”ۈ\P5fK~8ecJ'$F2*Y`9nc8z`㵳X>.5vc%ND&"ʏrs𞶡6>U~"^>US8^!4{rBAJս3>̪'x]af^lk3æl0s.Q+5H$&\̻$a4oR/~ i`h>`m&欬T\5T0S`o ܤZ9oJ osw8,1Ƽ=I<"m`Nql FJй L&aA+wklVLߪn*5M<ĹKR898 yQ؆ZH Sx=6UL6DW;cM\Wj^^qdxsst !MrH&#֚n7DqJEuxSakX 1s c-l{~bkyO8=26ØwlLpr L<8k:u< CBЬ?z ܱaj>^n\\PQM6-anW6J5gcsڼu7xfmH(?|憸ȵ+j[y'9 %UbdĹt5AszǗ^~p6VV|^We XmsI۠H_m?kȾm Q7b e5WE[l =/ `t wc5Dͧ"U+:jD!l%7J81|ۖ%*QB.7@-l*[|S_QSEQW umS}nF }+!lC1f!AlVni8e]DƆ[7twCF Eq%F\FCF{V-qޟ8T\xK 89t|XhgO|qدDCgWH@;6kGK#8Z\XXM Υp4h fq[ڭa m٩4c޼"/p/*"Vo#=6 ƀehT8T!$ M-q+B]%N:߳ V5je#t㾤\=3Ca۰SpЁ%{b\aSӈ x#W~\2 621>43 /&Mp4?Ma)qm+Bɇ|U&wzק@`~DF®< 9IPZZNnL+Kb[ !0U lq9J [bX#VxSqD貒E |' j! -3BSsGY3 {]~'Cs< sSXVI-E =D+ jt2*XAhi瀽V%,wB]G磠$@ ˖(n`p@!j"f;&M"(ԂnVib'6G`绞vB7d 1 cHsyeJx5u".F2 lIȊ a@ +^mOGC ԻH7UX!fAOK|[?[i4K|)@qEϳ@Y|y\8HHvHhLlѡAm3WU>Qۖ7u*[D䨟fM9h6 ,8NMEE]4x1[̽x lе(h"^*vKR"#S},23I'h/yv,W͛K??}w>0{N[_~4{g\ $EJ2)?|֗^xBsj=s[2 V楾D|m.E^_g|&%$Jpëw:#sw`73sd{U+rg_h[X L.Ā;CXs?N1^k׽jfbD.md`K0$>3sRZ=hY,[ vh]wdWxy=z:;jeŅO66<$؅p7ĨY[KC'ZKiUY& *ܸFCMS3\(N*o/]kp t5؟#$en]P@]G](H>BROwNΪٵy75o>ٵFϋ˓.o#NI 3*;i5ɝnͣՎiXdRxtx\ZVW$G'=Oqw1/O.>]]};qss]M̻ /gon(+#ޟiHߣ C:'Kn4{#٫Sdz<ᱹ'ͱ9Yqi$7mõT:[y61gO-J͇޼rEwY1 pN,}]bo,^ͼ/ẍ́y҄ox潓VV] E6Ih0^%kmuxp7EE6e#%&suUCYkpϐn{[kW.Vٴzۥݗ'_0Xn{c,7"|S)loF/bDasKɝQ$y?"4rnTċ K)NP+2hѺZOƒ 0ͪOX藺Aur aFv]nc:&,0~Is $&Ч\NtWBWc#Ga}:MUw.0S\B$5DYKid֨@4w+-wzOAж&⛕Z:*#A)< ekXpg|E.hny۠Bsi‰?ց!N> ?p#Gډ\gGNk)~HqTG/y!1Sڟt}*gZ+;yF;V `Lz=ا;uaXKnɒ7L J50ZVg'V3@y5++ukHXWeCddxLf97K*RYoXiJ-ٯ=]AКtҡ"zDVzMbH[D˰Ho]gj'9ՓHwzs?* j|tغ^#)WNn꘥k :+DOmPU$3g}Y u22reٛ2_`iBǴٻRd)m3ۘ^kWì^4 ZN}u-+_zNZ6LtJW[A2d#'7d`1PEC9TG"ba/VZ/j$._kbo$~LR)k ɷاύ- IѕR|jbm![4rD0JJB'6P`./֢dL]cb"<(=l08|w) uM2R-Ow./ 'ln;W1]ߏKT,ĻZ2t.U a~o9ĽWVqT-h¤Z$N+v+λ5R9 )JGvrYMyTV ^w܂jmէki,0v'y e3`R!p 1ӕib{V_ ׁG[n:Qvx0Vx=Bi%tC's$(δMHV[hFXc@0&myn4&H!9B9ԟ0 t~nTȓ,!^z~pAzԐB F#I6Z!qޫ24@Yhw0IPG M߃mV`Y:Ce9IW&&>-AiCZJe׸#UQ2\JWI*.˖!tAㆍlu+!*&*J~BA{NW`Axc@ʐPwfkۊm1#ލ{da=[BY_,TP)]2OJ>*\*f-]ԶX!trO@V gyeyͩ?wU $yF|~ڛΦK8QusƱ f1`d9Xp+4"N($S,W ?ɂC]Kr@tRi" ҳQ$<* _ ݏBڧLmCb\Ú Bw>\4B! i[ mg)S %3q*EM斕U!+"_&)Zpև'p` [à9VP30+!h7LNx/?vM_%(6p޶㹤6joCP#@.Efݴ86R\+ OBƖTBPzEVچQcWC(9aF & V pthk';YͩDIgpqn C8O=5S|6;d߁xF. ײmZ.ͪ1 0c_͸Zw[[Ja; n( JlK6U3e7 !~5TnbUzKH;i fFº˃K B!ߧqF ɧ,{Uߑݎu5-EGV}]z'9H4/Bwqєf[룒 e9csC/Ρ٧Z'X4n D=ιT\_.?`gX}yVrSݨy ;ˌƢj!LeXMPPtB]Ĵ[W?+S0RP8_$h;=
      Enjoying the preview?
      Page 1 of 1