Everand Logo

Welcome to Everand!

  • Discover millions of ebooks, audiobooks, and so much more with a free trial

    Only $11.99/month after trial. Cancel anytime.

    Customer Success Programs Complete Self-Assessment Guide
    Customer Success Programs Complete Self-Assessment Guide
    Customer Success Programs Complete Self-Assessment Guide
    Ebook207 pages1 hour

    Customer Success Programs Complete Self-Assessment Guide

    By Gerardus Blokdyk

    ()

    Read preview

    About this ebook

    How do you use Customer Success Programs data and information to support organizational decision making and innovation? Are there any disadvantages to implementing Customer Success Programs? There might be some that are less obvious? What are the expected benefits of Customer Success Programs to the business? What key business process output measure(s) does Customer Success Programs leverage and how? Among the Customer Success Programs product and service cost to be estimated, which is considered hardest to estimate?

    Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

    Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

    This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Success Programs investments work better.

    This Customer Success Programs All-Inclusive Self-Assessment enables You to be that person.

    All the tools you need to an in-depth Customer Success Programs Self-Assessment. Featuring 674 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Success Programs improvements can be made.

    In using the questions you will be better able to:

    - diagnose Customer Success Programs projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

    - implement evidence-based best practice strategies aligned with overall goals

    - integrate recent advances in Customer Success Programs and process design strategies into practice according to best practice guidelines

    Using a Self-Assessment tool known as the Customer Success Programs Scorecard, you will develop a clear picture of which Customer Success Programs areas need attention.

    Your purchase includes access details to the Customer Success Programs self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria:

    - The latest quick edition of the book in PDF

    - The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

    - The Self-Assessment Excel Dashboard, and...

    - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

    …plus an extra, special, resource that helps you with project managing.

    INCLUDES LIFETIME SELF ASSESSMENT UPDATES

    Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

    LanguageEnglish
    Publisher5STARCooks
    Release dateNov 30, 2018
    ISBN9780655555995
    Customer Success Programs Complete Self-Assessment Guide

    Read more from Gerardus Blokdyk

    Related to Customer Success Programs Complete Self-Assessment Guide

    Related ebooks

    Business For You

    View More
    View More

    Related podcast episodes

    Related articles

    • Article

      Operationalising Customer Retention & Growth

      May 26, 2022

      IN AN ENVIRONMENT where good Customer Service should be the minimum requirement, most organisations fail to consistently match even this standard. The good news is that for those companies nimble enough to plan and operationalise a competitive advant

      1 min read

    • Article

      3 Influence Sales Success With Value-based Selling Tools

      Jun 30, 2021

      When developing content to support value-selling efforts, many organisations use excel spreadsheets to help Sales Reps calculate and communicate cost of the problem, total cost of ownership (TCO) and return on investment (ROI). While these are all cr

      2 min read

    • Article

      How To Lead The Market In CX

      Feb 11, 2018

      Great customer experiences don’t happen by accident. They require a vision, a plan and flawless cross functional execution. In Avanade’s ‘Is your customer experience making an impact or not?’ this plan is broken down into a three-step ‘CX Trek’ of di

      3 min read

    • Article

      Incentivising Great CX: Myths Busted

      Aug 12, 2018

      Firms that want to compete on customer experience (CX) often fall prey to the dazzling allure of ‘shortcuts’. But relying on these simplistic approaches for improving CX makes customer experiences worse. A good example is the question of whether to t

      2 min read

    • Article

      Strengthening Yourcompetitive Advantage

      Jun 30, 2021

      • Have you developed an up-to-date profit and loss statement?• Do you understand your current strengths and weaknesses?• Have you clearly articulated what needs to change in your organisation, and why?• Have you clearly mapped your change process? Ar

      2 min read

    • Article

      4 Deploy Stronger Value Propositions Within A Sales Organisation Maturity Framework

      Jun 30, 2021

      ThinkSales' Sales Organisation Maturity Framework Mature Sales Organisations are built on a state of optimisation that is agile and iterative. This is the path they follow. • Your Sales Organisation has not defined a ‘value-led’ proposition. In clien

      2 min read

    • Article

      Key Considerations For Organisations Looking To Transform Customer Experience

      Jul 7, 2019

      Businesses can’t simply decide to transform one day, then jump straight changing for change’s sake. It’s essential to plan the transformation carefully and understand the barriers and opportunities that could arise. Equally, some research suggests bu

      2 min read

    • Article

      Customer-centric From Its Core

      Sep 16, 2018

      What’s been the biggest change you have seen in your career? I think one of the biggest things I am seeing recently is data becoming more and more important in how businesses operate and how they deliver customer experiences. Even a few years ago whe

      2 min read

    • Article

      Leading Change With Purpose

      May 26, 2022

      Leading Change With Purpose
      5 min read

    • Article

      Level 4 Value Creation™

      Aug 9, 2017

      Are you experiencing a reduction of profit margins? Battling to differentiate your offering? Struggling to win new business? • Prospects who don’t understand your differentiation increasingly commoditise your offering • Not creating greater value exp

      1 min read

    • Article

      Strengthening Your Sales Management

      Jun 30, 2021

      1. Providing clarity and support • Is your team prepared for ongoing volatility and uncertainty in the months ahead?• Are your Managers adept at countering the emotional impacts of stress and its impact on productivity, for themselves and their teams

      2 min read

    • Article

      Customer Experience: The Never-ending Story

      Jun 21, 2018

      We’re thinking about customer experience all wrong. We often think of customer experience as a series of touchpoints: a visit to a store or a call to a helpdesk and so on. But a new study by business consultants McKinsey found a remarkable anomaly. I

      1 min read

    • Article

      Editor's Note

      Oct 14, 2019

      Everything’s a little bit upside-down. As we industrialised, manufacturing and transport became more affordable and manageable. Big business grew; big business leaders grew complacent. Soon they were able to visualise items ordered, manufactured, shi

      2 min read

    • Article

      4 Common eCommerce Mistakes (and How to Avoid Them!)

      Mar 25, 2021

      There isn’t a perfect formula to running an eCommerce store. As a business owner, you have to test new ideas, see what works and doesn’t work, and test again. Mistakes are bound to happen, but these 4 tips can help you fix them when they do. 1. Negl

      1 min read

    • Article

      Creating A Culture Of Customer-centric High Performers

      Apr 22, 2020

      In 2019 we interviewed some of Australasia’s top business leaders and asked them one key question: What are your biggest challenges? Across the board, virtually all of them had the same two answers: 1. They wanted to empower and grow their people; a

      2 min read

    • Article

      Building Good Client Relationships

      May 14, 2021

      There are many pillars that support good customer relations (and hence business success); amongst these are recognition, acknowledgement and praise. The fresh-produce sector provides many opportunities to practise these. Indeed, they are essential it

      1 min read

    • Article

      Industry Insights

      Mar 24, 2021

      Industry Insights
      11 min read

    • Article

      Improving Your Close Rate

      Mar 26, 2019

      Improving Your Close Rate
      2 min read

    • Article

      Strengthening Yourcustomer Engagement

      Jun 30, 2021

      1. Value-based sales stories • Have you created a value-based sales story?• Have you taken the value gap into account, leveraging the CLOSE storytelling framework?• Have you leveraged social proof and referrals? 2. Aligning sales teams, marketing tea

      1 min read

    Related categories

    Reviews for Customer Success Programs Complete Self-Assessment Guide

    0 ratings

    0 ratings0 reviews

    What did you think?

    Tap to rate

    Review must be at least 10 words

      Book preview

      Customer Success Programs Complete Self-Assessment Guide - Gerardus Blokdyk

      +aOabook_preview_excerpt.htmlZrl%[EѢ.0.ohJHr@`v}Ga|$"N*/6ݧ{z~ufo^ؔNJ 'T Uq'J~ťh_fwaK-ΔCa&̵Sg@qKh+t*ΈJs̈́ur&MTaVuz4U݆*9}:ÆX='?,zj2FHp5)&sIg̔0X* DoP]c5vX'eZqDaR˿ _wŬ0eE2ٺQ3?XDpUuYJzM? %L^e#0+L7KQi݃tj:XmL1V\S,8n㵘xh[7 ! wksNdJ%lHeXTY{ 8A̔a3ɘtΨm>]}JGGSMtKHT.ueM -Q ՇriiW-oihǶ' |}aLྜྷ8xhp;uf$>~썰`}jB{J,*\6T qZ}P[w{w  -)(I- 0k,t [^2&4)"v3GMp>r20z z!󚾾WY gLD'H6v~X`NH[3Ԇfĩcug0ec3\:6w*'5 Cx?4X ~Z*ԽF"o.ﯡԚ,)F7 /|K^R+93R E?XLW(9SJ:+jC Wƕq\ d/!qmbg+p?ӇچplVwP8`7QLVhF,x4E!1@c13]onYUIhPڭC'ڝe)qiӔ(z`QBH |z@E&ں@=\i K_*GMރ=٩=_"yfsH3j [qXD^v,ڢn(/E+O!C>:R.h)n{`dp81YMc. ,bӿ<Y;!R_iuQzCNCCrϛ?gzMusڄ*6e]~PZ6ژ n1ø^mzJ>{='?f{H:=1о&lL*+. L'p{:)q[ mw%5Yة;*2+U*(-(\Jtct雎iKm87|O|wt4:5擜~~㮜]TMk0tiCn݄0tЏU)*7uR$t׌ dg]ѻ]}={yW ?;yW\ތn_y+i+R\x kms\ٺ>@y~}|ie]&D$Z \}͟|Z٦Rs!:(㤖q)cTkȱ>c70^x\DGΖ7_A1/k1/'[TEbVu9Wpڰ+MYk0N*_L|KO{;2}=AݯOŵNAW;O{ֈCTZ;x^+ jZy;}~4Z2/
      Enjoying the preview?
      Page 1 of 1