Selling Fearlessly: A Master Salesman's Secrets For The One-Call-Close Salesperson
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- Rating: 5 out of 5 stars5/5This is a great book on sales and it is just what I needed!!
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Selling Fearlessly - Robert Terson
fearlessly.
1
The Mound Road Story
I think a hero is an ordinary individual who finds strength to persevere and endure in spite of overwhelming obstacles.
Christopher Reeve (1952–2004)
In the Introduction I quoted Olympic pole-vaulter Bob Richards: Every day ordinary people do extraordinary things.
Now I’m going to tell you about an extraordinary event, 43 years ago, that turned my life around forever; I call it The Mound Road Story.
It encompasses all three sides of the selling Triangle (see Chapter 9, The Triangle
). I’ve told this true story maybe a hundred times; and each time I tell it, a tidal wave of incredulity sweeps me out to sea and I ask myself: Would my professional life have been markedly different, would the success I achieved have been lessened, if that remarkable event had never taken place? It truly makes me wonder.
Here’s some background to help you appreciate that improbable night and morning early in my selling career. I trained four weeks before going into the field alone on a Wednesday; my first town was New Lenox, Illinois, approximately ten miles east of Joliet. I lost two presentations that first day and two more the following day, Thursday. I also set up an appointment Thursday to present to two women, partners in a beauty salon; forty-three years have faded their names into oblivion, but we’ll call them Margaret and Joanna. They were in their mid-30s and, as I recall, quite attractive. So I was 0 for 4, a bit shaky mental-attitude-wise; my fantasies had foreseen instant record-breaking numbers, and a dark shadow of desperation stalked me as I drove over to that beauty salon.
Bob Trudeau, who taught me the telephone-book-cover advertising business, used to say, The first olive out of the bottle is the toughest; they start pouring out after you get that first one out.
I craved that first olive out of the bottle.
My subconscious must have been working in overdrive, because when I got there, I re-qualified them to make sure they were the sole decision makers; it’s a good thing I did.
Well, actually,
Margaret said, we’d have to get our husbands’ approval, too; it takes all four of us to decide anything.
The sound you would have heard was air exploding from my lungs via my agape mouth. You’ve heard about the deer caught frozen in the headlights? Well, that was me. I thought I’d properly qualified them earlier, but obviously not—a rookie mistake. I was making too many of them. Oh, God, what else can go wrong?
Is it possible to set up a time when I can show the program to all four of you?
I asked, thinking dejectedly about the long drive home to Skokie; the long, blank drive home. It was going to be excruciating to tell my wife, Trudeau, and new colleagues that I still was a virgin.
Joanna said, I don’t know when we could do it; they’re really never here.
No,
Margaret added, they both work at the plant. They don’t get off until seven most nights—
And then she threw me a lifeline.
—in fact, we scheduled our monthly business meeting for tonight, right after they get off.
Oh? I gave it a shot—I boldly asked if I could give my presentation at their meeting. Was I clutching at straws? To put it mildly.
They looked somewhat dumbfounded at each other; Joanna hesitatingly said, I guess…
I think it might be okay,
Margaret said, advertising is something we’re planning to discuss; I don’t think the guys would mind.
All right!
It was decided: after they closed the shop in about 45 minutes, I’d follow them—each had her own car—all the way to Joliet to Margaret’s house, which she mentioned was on Mound Road. I left to get a cup of coffee, called my wife to let her know what her screwy husband was doing, ditto Trudeau, and anxiously waited for the time to pass. I wouldn’t get home until God knows what ridiculous hour, but I wanted that first sale.
Setback One
When I got back to the beauty salon, my heart sank down to my toes, because the shop was closed—lights out, door locked, Margaret and Joanna gone. They’d left without me. All I had now was their business cards and an empty promise of a presentation, which unfortunately wasn’t going to take place tonight.
I doubt I was ever more discouraged (well, not for another 23 years anyway, but that’s another story). I dragged my jilted body and soul back to the car and got onto I-80 heading east. I screamed a litany of curses; it didn’t help. I told myself it didn’t matter—I’d come out swinging tomorrow; that didn’t help either.
There was a bitter taste in my mouth, an aching in my gut; I wanted to punch out a wall.
I’d driven about five miles when suddenly I yelled out, "Damn it!" and, my heart racing, spun off at the next exit, circled around heading west towards Joliet. I was not going to give up this easily. No, sir!
You’re nuts, Robert, you’re absolutely nuts. You know that? WHAT ARE YOU DOING?
I was forging ahead with aggressive ignorance, that’s what I was doing.
I exited at the first Joliet off-ramp, looked for a gas station to get directions to Mound Road—cell phones and GPS systems didn’t exist in those days. There were none in sight, but I spotted a tavern and thought, What the hell, why not?
It was so dark in that gin mill I could barely make out the two patrons at the bar nursing their drinks. On the jukebox Elvis was singing Don’t.
Was God was trying to tell me something? I asked the bartender if he knew where Mound Road was. He gave me a strange look, said, Sure,
and proceeded to give me directions, which I easily memorized. Luckily it wasn’t far. Before I left, I used the payphone to call the home number on Margaret’s card, but there was no