Service Leadership: How Having a Calling Makes the Workplace More Effective

Written by Richard J. Goossen and Theodore Roosevelt Malloch

Narrated by Tom Parks

What will motivate an organization’s employees to be fully engaged in the corporate purpose? How can a company be less “Big Brother knows best” and more supportive of individual employees’ pursuit of workplace meaning? Pioneer business strategist Theodore Roosevelt Malloch’s Service Leadership answers these questions and more.

“Service leadership” is the service of the diversity of interests of employees and their quest for purpose under the corporate umbrella. An organization will not get the most out of its workforce unless it respects and facilitates each individual’s framework for the pursuit of meaning, which is often done in the context of spirituality and religion. Malloch examines spirituality in Western culture in terms of broad societal trends―the context within which people engage in their individual discernment of meaning. Service leadership takes many forms and is not the same for everyone. People can and want to learn how to become service leaders.

Both a practitioner and a professor, Malloch shows how these ideas can be implemented through a detailed framework. His extensive research has confirmed that organizations that do not address the existing core belief systems of employees will be disadvantaged in the marketplace. Interviews with and analysis of top executives at organizations like Whole Foods, Facebook, Gloria Jean’s Coffee, and Costco shed light on how both companies and employees can utilize service leadership to find and keep meaning in the workplace, improving both job happiness and performance.

• Language: English
• Publisher: Brilliance Audio
• Release date: Apr 10, 2018
• ISBN: 9781543680621

Richard J. Goossen

Richard J. Goossen (Ph.D., Middlesex University) is a serial new venture founder, strategic advisor to high-growth and web-based companies, lawyer, researcher, author, professor and professional public speaker. In the commercial sector, Goossen is senior relationship manager and strategic planning specialist for Covenant Family Wealth Advisors in Langley, British Columbia. Previously, he served as CEO of M A Capital Corp. in Vancouver. Goossen also spent a number of years at Johnson, Stokes Master, Hong Kong's largest law firm. In 1987, he was admitted as Barrister and Solicitor of the Province of British Columbia, Canada, and voluntarily withdrew his membership in 1993 to focus on entrepreneurial pursuits. In the educational sector, Goossen is director of Entrepreneurial Leadership, Transforming Business, a research and development center at the University of Cambridge, UK. He is sessional lecturer at Regent College in Vancouver and former associate professor in the school of business at a Christian university in Canada. In his nearly three decades as a professional public speaker, Goossen has made countless appearances at corporate, academic and faith-based venues in Europe, North America and Asia. Most recently, Goossen started the Entrepreneurial Leaders Organization, a British Columbia-based nonprofit with a vision to become the world's leading organization to equip, connect and inspire entrepreneurial leaders. Goossen has written more than a hundred articles and five books, including ePreneur: From Wall Street to Wiki: Succeeding as a Crowdpreneur in the New Virtual Marketplace.