Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
Written by Kerry Patterson, Joseph Grenny, Al Switzler and Ron McMillan
Narrated by Barrett Whitener
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Currently unavailable
Currently unavailable
About this audiobook
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour
Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.
Includes scripts modelling the best way to deal with confrontations.
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