Q I can’t deliver for my customers, but it’s not my fault! What now?
—LISA, MISSOULA, MT
PLANS AND STRATEGY are great … when they work.
But if the past two years have taught us anything, it’s that plans are made to be disrupted. Running a business in unpredictable times can feel debilitating. Any problems outside of your control, like supply-chain issues, are extremely frustrating. But
