20 min listen
Rethinking Employee Experience: Lessons from The BBC and Schiphol Airport
Rethinking Employee Experience: Lessons from The BBC and Schiphol Airport
ratings:
Length:
27 minutes
Released:
May 3, 2024
Format:
Podcast episode
Description
This conversation explores the concept of employee experience and its evolution from employee engagement.
The case studies of the BBC and Schiphol Airport demonstrate innovative approaches to creating inspiring employee experiences. The discussion emphasizes the operational aspects of employee experience, including training, inclusion, belonging, pay, and benefits. It also introduces the concept of employee activation, where employees are empowered to make local changes to improve their work experience directly.
Keywords
employee experience, employee engagement, case studies, operational aspects, training, inclusion, belonging, pay, benefits, employee activation, BBC, Schiphol, T-Mobile, AirBNB, Kaiser Permanente
Takeaways
Employee experience is a more expansive and refreshed approach compared to traditional employee engagement.
Understanding the specific needs and experiences of different employee groups is crucial for creating inspiring employee experiences.
Operational aspects such as training, inclusion, belonging, pay, and benefits play a significant role in employee experience.
Employee activation empowers employees to make local changes to improve their work experience.
Sound Bites
“Employee experience is the core mission of HR”
“Self-directed and coach-oriented career development is a massive driver of organizational performance”
“Be careful not to threaten employees inadvertently with AI”
Additional Resources
Employee Activation: An Essential Big Idea For 2024
Why The 4-Day Week? Because 33 Year-Olds Now Run The World.
Surprising Results From The World Happiness Report: What It Means To You
The case studies of the BBC and Schiphol Airport demonstrate innovative approaches to creating inspiring employee experiences. The discussion emphasizes the operational aspects of employee experience, including training, inclusion, belonging, pay, and benefits. It also introduces the concept of employee activation, where employees are empowered to make local changes to improve their work experience directly.
Keywords
employee experience, employee engagement, case studies, operational aspects, training, inclusion, belonging, pay, benefits, employee activation, BBC, Schiphol, T-Mobile, AirBNB, Kaiser Permanente
Takeaways
Employee experience is a more expansive and refreshed approach compared to traditional employee engagement.
Understanding the specific needs and experiences of different employee groups is crucial for creating inspiring employee experiences.
Operational aspects such as training, inclusion, belonging, pay, and benefits play a significant role in employee experience.
Employee activation empowers employees to make local changes to improve their work experience.
Sound Bites
“Employee experience is the core mission of HR”
“Self-directed and coach-oriented career development is a massive driver of organizational performance”
“Be careful not to threaten employees inadvertently with AI”
Additional Resources
Employee Activation: An Essential Big Idea For 2024
Why The 4-Day Week? Because 33 Year-Olds Now Run The World.
Surprising Results From The World Happiness Report: What It Means To You
Released:
May 3, 2024
Format:
Podcast episode
Titles in the series (100)
Employees Are Fed Up. What Is HR's Mission For The Year Ahead?: We're entering a tumultuous year and employees are fed up. Quiet quitting continues and unemployment remains low. What is your mission as an HR professional in the year ahead? In this podcast I help you understand tech industry layoffs, the changing role of pay, new priorities for L&D, and why employees are "fed up" and changing jobs at a rapid rate. And I'll give you an informed perspective on the role of HR and your mission as a leader, HR professional, consultant, or entrepreneur. This is an exceptional time to be in Human Resources, L&D, consulting, or HR Tech. Join me as I explain how you can re-energize your career and value in the year ahead. Additional Resources Doing More With Less: Why Are Employees Checking Out? HR Technology 2023: What's Hot? What's Not? Irresistible: The Seven Secrets Of The World's Most Enduring, Employee-Focused Organizations Accelerating Your HR Career: The Newest Course In The Josh by The Josh Bersin Company