HR Technology Disrupted: Employee Experience Has Become The New Core

FromThe Josh Bersin Company

Start listening View podcast show

HR Technology Disrupted: Employee Experience Has Become The New Core

FromThe Josh Bersin Company

ratings:

Length:

19 minutes

Released:

Mar 28, 2022

Format:

Podcast episode

Description

In this podcast, I explain how HCM systems have changed, and how the center of gravity for HR Tech has shifted. The new center is the Employee Experience and Talent Intelligence platforms, with the...

Released:

Mar 28, 2022

Format:

Podcast episode

Titles in the series (100)

Important Insights on The Global Workforce and Corporate Talent, Learning, and HR Technology

Skip carousel

The Secret To Growth In Today's Job Market Is... Organization Design: In this podcast, I discuss one of the most important topics in business: Organization Design. Now that it’s almost impossible to hire people and we’re redesigning everything about work, it’s time to look at... by The Josh Bersin Company
18 min listen
Workday's New Open Architecture: Lots Of Growth Ahead: Workday is one of the most iconic enterprise software companies, essentially inventing a new breed of enterprise cloud applications. In this podcast, I discuss the history of the company and the newest strategy to... by The Josh Bersin Company
27 min listen
What Should We Do About Inflation?: In this podcast I discuss inflation. Why do we have it? How long will it be here? And most importantly of all, what does Inflation do to our wages, recruiting, and pay and benefits... by The Josh Bersin Company
18 min listen
Getting Ready For The Slowdown: Yes, it looks like we’re headed for a slowdown. Not only have high growth stocks and crypto been devastated, but companies are also starting to wonder about growth. While we’re certainly not in an... by The Josh Bersin Company
21 min listen
The Flourishing, Surprising, And Badly Needed Market For Online Coaching: In this podcast, I discuss the billion dollar+ market for online coaching. It’s an amazingly successful, fast-growing space with four distinct categories. Coaching on-demand, driven by AI matching, Leadership development for all, democratizing coaches... by The Josh Bersin Company
19 min listen
A New Role For Corporate Learning? Yes: Growth In The Flow Of Work: In this podcast, I discuss our groundbreaking new research on corporate training, Growth in the Flow of Work. After almost a year of research and study of 1000+ companies, we evaluated more than 90... by The Josh Bersin Company
21 min listen
Everything You Need To Know About Recruiting (Almost): This podcast details our brand new research on recruiting, and why 74% of companies underperform. I took some time to give you many of the details, including the labor market situation, why companies struggle... by The Josh Bersin Company
22 min listen
What The War In Ukraine Teaches Us About Business: This week I discuss how the war in Ukraine teaches us important lessons in business. This week I'm talking with several thousand HR professionals in Ukraine and we're going to talk about what we've all learned. What you'll see is that most of the lessons in my new book, Irresistible: The Seven Secrets Of The World's Most Enduring, Employee-Focused Organizations, are also the lessons of winning the war. The book is available on Kindle this week (purchase here) and the print version comes out on October 25. Resources Mentioned In The Podcast Organization Design: The Real Secret To Growth Team of Teams, by Stanley McChrystal Accounting for Slavery, by Caitlin Rosenthal by The Josh Bersin Company
18 min listen
Recap of HR Tech Conferences, GWI Launch, And My New Book Irresistible: This podcast is a quick overview of all these topics, following my week at the largest HR Tech conference in the world. As you’ll hear, the HR Tech world is doing fine, and I... by The Josh Bersin Company
21 min listen
Introducing The Global Workforce Intelligence Project (GWI): We’ve entered a new world of work. Jobs, skills, and organizations are changing faster than ever. And it’s all because of what we call “Industry Reinvention.” If you want to learn all about how... by The Josh Bersin Company
18 min listen
Employees Are Fed Up, And They're Not Going To Take It Any More: We have entered a new phase in the economy: one where employees are simply fed-up. Union movements at Starbucks, Amazon, and Apple are just the tip of the iceberg: almost 81% of employees are... by The Josh Bersin Company
17 min listen
Recruiting And Retention In Crisis. How Do We Build Trust, The Most Benefit Of All?: How do we attract, recruit, and retain people in this difficult labor market? Raise wages? Improve career options? Spend money on training? The answer is yes – all these things. But there’s something more.... by The Josh Bersin Company
17 min listen
Understanding Workday's AI Strategy. And Update on GPT-4 and Microsoft Copilot Launch.: In this podcast I detail the Workday AI and ML strategy, with a strong focus on the new, more integrated HCM products and how they fit together. I also discuss the Skills Cloud, where it came from, and where it's going. And I also explain why Workday Prism, Extend, and Orchestrate have become so strategic to the company's growth. And I also give you my perspectives on GPT-4 and the massive Microsoft Copilot launch. Additional Resources The Role Of Generative AI And Large Language Models in HR Workday’s Response To AI and Machine Learning: Moving Faster Than Ever New MIT Research Shows Spectacular Increase In White Collar Productivity From ChatGPT LinkedIn Announces Generative AI Features For Career, Hiring, and Learning Microsoft Launches OpenAI CoPilots For Dynamics Apps And The Enterprise. Understanding Chat-GPT, And Why It’s Even Bigger Than You Think (*updated) Microsoft’s Massive Upgra by The Josh Bersin Company
25 min listen
Layoffs: Probably More To Come, A Personal Story, Lessons From Twitter.: Layoffs are simply a part of business. Over the years there have been millions of workers let go and it's always a difficult, painful process. In this podcast I give you my perspectives on the process, the role leadership must play, and how to deal with the topic if you are the one losing your job. I also give you my own perspectives on hiring, which is the mirror image of layoffs, and what I think is going on at Twitter. Finally, I took a few minutes to share my personal experience with layoffs at IBM, Sybase, DigitalThink (where I was the victim), and my own company. I hope this podcast gives you some perspective as a leader, HR person, or individual dealing with this issue. And let me remind you the Irresistible companies deal with this a very unique way. (They hire slowly and have a very deliberate process to make sure all new hires "increase productivity" and don't "slow the company down.") More Background by The Josh Bersin Company
22 min listen
HR Technology Disrupted: Employee Experience Has Become The New Core: In this podcast, I explain how HCM systems have changed, and how the center of gravity for HR Tech has shifted. The new center is the Employee Experience and Talent Intelligence platforms, with the... by The Josh Bersin Company
19 min listen
Lessons From The Pandemic: What Have We Learned About Change?: In this podcast, I detail our new research, The Change Agility Playbook, which looks back at what companies have learned over the last two years. Change Agility is a new management manifesto, and it’s... by The Josh Bersin Company
20 min listen
Too Many Jobs, Not Enough People. Why Is The Workforce Changing So Fast?: In this podcast, I discuss the biggest talent issue of the year: the tremendous need for people. As the unemployment rate plummets and it becomes harder to hire, we have to ask ourselves “why... by The Josh Bersin Company
21 min listen
The HR Tech Market Is Going Crazy: What To Look For In 2023: In this podcast, I “spill the beans” on all the major trends in HR Technology for 2023 I’ll be detailing this in my 75 minute keynote at the HR Technology Conference in September. In... by The Josh Bersin Company
31 min listen
Understanding Elon Musk, Twitter, And The Bigger Role Of Business In Society: After endless articles about Elon Musk’s acquisition of Twitter, I wanted to give some perspective. In this podcast I discuss what’s really going on here, and how Elon Musk’s activities are a good lesson... by The Josh Bersin Company
15 min listen
Irresistible By Design, The Time Is Now: Coming off our Irresistible Conference, I want to highlight the big idea: making your company Irresistible by Design™. In this podcast I overview the concept and give you some stories to help you understand... by The Josh Bersin Company
23 min listen
What HR Leaders And Teams Need To Know About Inflation, Recession, The Economy, And The Workforce: It has been a crazy year so far, as inflation and recession worries abound. In this podcast I will try to demystify what’s going on and give you what I believe is your mandate... by The Josh Bersin Company
21 min listen
The HR Technology Market Can Be Brutal: In this podcast I discuss the huge, exciting, and brutally competitive market for HR Technology. With the big conference coming up soon, I wanted to give you a sense of how complex this market... by The Josh Bersin Company
17 min listen
Secrets To Diversity, Inclusion, Belonging. Lessons From The Frontline: As I read about the latest Supreme Court decisions, realizing how many people feel “ignored” by our government, I wanted to give you some solace. Despite the often-dysfunctional nature of our public policy systems,... by The Josh Bersin Company
22 min listen
What Can AI Teach Us About Human Resources? Do HR Tech Companies Get It?: This week I summarize the results of 20+ interviews with HR Tech and AI vendors and talk about how AI and all its various manifestations can teach us a lot about how to approach Human Resources in a much more systemic way. Not only are the HR tools and Copilots starting to roll out in the market, but we are also seeing how AI-centric platforms (Talent Intelligence systems, for example) will really disrupt and ultimately obsolete many traditional HR tools. I also introduce the idea of "Falling In Love With The Problem," which in many ways defines what we call the new Systemic operating model for HR. (Uri Levine, the founder of Waze, really first coined this phrase.) Resources I Recommend What Is A Neural Network? Fantastic Overview Of How AI Systems Work. Redesigning HR: An Operating System, Not An Operating Model. Why Is The World Afraid Of AI? The Fears Are Unfounded, And Here’s Why. Irresistible: The Sev by The Josh Bersin Company
26 min listen
Productivity Paranoia: What Should Companies Do?: New Microsoft Work Trends research identifies the Productivity Paranoia at work: 87% of employees feel productive, yet only 12% of CEO's agree. In this podcast I detail the big issue of "productivity at work" and explain why this gap is taking place, and what you can do about it. Additional Resources Discussed In This Podcast Irresistible: The Seven Secrets Of The World's Most Enduring, Employee-Focused Organizations Journey to Agile: Organization Design, The Real Secret To Growth, The Josh Bersin Company The Good Jobs Strategy, by Zeynep Tom How To Fix A Toxic Culture, by Don Sull, PhD. by The Josh Bersin Company
28 min listen
A Week Of Chaos: Twitter, Meta, FTX, Election, Inflation, And More: This was one of the most chaotic and "news-filled" week we've had in a while. In this podcast I want to recap what happened and give you some perspective. The bottom line is that most of these stories are about trust, leadership, and the need to invest in people. (Of course I want to tie this back to HR.) So use this podcast as a way to make sense of all this noise. I also talk a lot about my predictions for 2023 (coming late this year) and why hiring is going to be difficult for years to come. And I talk more about our Global Workforce Intelligence Project which has turned out to be one of the most exciting research projects we've ever done. (Corporate Members only.) Next week we are in Europe at Workday Rising and meeting more than 50 clients all over northern Europe, so I'll have lots of news to share. Additional Resources Irresistible: The Seven Secrets of the World's Most Enduring, Employee-Focused Organizatio by The Josh Bersin Company
18 min listen
Career Pathways: An Innovation That Could Transform The Economy: In this podcast I describe the emergence of a massive new innovation in business: non-linear Career Pathways. These new innovative programs bring new careers, educational credentials, and skills to individuals and help companies fill important jobs and operational roles in the future. This is a big new idea that is now paying off, pioneered by companies like Walmart, Guild Education. BrightHorizons EdAssist, Verizon, AT&T, Mercy BonSecours, and many others. by The Josh Bersin Company
18 min listen
Women Falling Behind In Leadership And More Big Announcements From OpenAI: This week I want to talk about the IBM/Chief study of women in leadership that concludes "the leadership pipeline is broken" and that "given the state of the pipeline, we may NEVER reach gender parity." The data is striking so I want to show it to you and try to interpret what's going on. Second, I want to update you on the rapid progress in OpenAI's strategy as they launch their open API for enterprise and developers, and discuss major new announcements coming. Finally, I want to describe Systemic HR in more detail and give you a real-world example. Additional Resources OpenAI launches an API for ChatGPT, plus dedicated capacity for enterprise customers In 2023, Gender Parity 'Feels' Close — But Research Shows We Are Farther Than Ever Before Redesigning HR: An Operating System, Not An Operating Model. The Unbelievable, Critical, Never-Ending Role Of Culture In Business by The Josh Bersin Company
20 min listen
Pay Equity, Chat-GPT Bias, Slowing Economy, Post Layoff Advice, Secret To Great Hiring: In this week's podcast I cover a bunch of topics. Here they are: The unexpected impact of pay transparency laws Why the economy is experiencing a "slow motion car crash" The ever-tighter labor market and shortage of workers Why gig workers are happier than wage slaves and what you can do about it Microsoft research on the inadequacy of productivity tools (& why ServiceNow is hot) More proof that Chat-GPT is immature and yes, it's biased What 10 HR execs agree on the "secrets of high performance hiring" Why car sales people are great folks to hire! What to do AFTER the layoff Why Amazon is a very tough place to sell a book (sob) The new operating model for HR, which we call Systemic HR Predictions for 2023: it's all about Activation!!! Additional Links Predictions for 2023: Work, Workforce, and HR Understanding Chat-GPT, And Why It’s Even Bigger Than You Think (*updated wi by The Josh Bersin Company
22 min listen
What To Do About Inflation Pay, Job Design, Hiring, And Hybrid Work Now? It's Still Complicated.: After several weeks travelling to conferences and talking with clients I want to riff on a bunch of urgent topics: How do we create pay equity when inflation is running at over 8%? How do we get people "back to the office" when 55% of job candidates now want fully remote work? How do we redesign jobs to reduce stress and help with tremendous hiring challenges? And what really works for Employee Experience now that people are more worried about their standard of living than their mental health? (And will the Four-Day week really work?) In this podcast I try to cover it all, and also point out some of the important lessons in my book Irresistible, to help you stay ahead of this crazy labor market. Important Resources Irresistible: The Seven Secrets Of The World's Most Enduring, Employee-Focused Companies (a 99 cent special price discount on Kindle for a week!) Microsoft's Amazing DEI and by The Josh Bersin Company
19 min listen

More Episodes from The Josh Bersin Company

Skip carousel

ServiceNow Goes Crazy For AI, Talent Intelligence Goes Enterprise, And Workday Gets Beat Up In The Press: Today’s podcast, recorded in Vegas after a series of conferences (ServiceNow Knowledge and Unleash), talks all about how ServiceNow is making a major play to dominate the space and how Enterprise Talent Intelligence is going mainstream. I also discuss what we covered in our AI in HR workshop and how to evaluate the massive number of tools are coming (including Galileo® from us). I also give you my thoughts about why Business Insider was a bit unfair to Workday and how the HCM market will soon change existentially. Additional Information Enterprise Talent Intelligence Has Arrived: Disrupting The HR Tech Market ServiceNow Boldly Introduces AI Solution For Skills, Learning, And Growth Why I’m Still Bullish On Workday Here Come The Copilots: Microsoft’s GenAI Strategy For The Enterprise AI in HR: Certificate Course in The Josh Bersin Academy (join the more than 30,000 people who love i by The Josh Bersin Company
26 min listen
Rethinking Employee Experience: Lessons from The BBC and Schiphol Airport: This conversation explores the concept of employee experience and its evolution from employee engagement. The case studies of the BBC and Schiphol Airport demonstrate innovative approaches to creating inspiring employee experiences. The discussion emphasizes the operational aspects of employee experience, including training, inclusion, belonging, pay, and benefits. It also introduces the concept of employee activation, where employees are empowered to make local changes to improve their work experience directly. Keywords employee experience, employee engagement, case studies, operational aspects, training, inclusion, belonging, pay, benefits, employee activation, BBC, Schiphol, T-Mobile, AirBNB, Kaiser Permanente Takeaways Employee experience is a more expansive and refreshed approach compared to traditional employee engagement. Understanding the specific needs and experiences of different employee groups by The Josh Bersin Company
27 min listen
Here Come The CoPilots! Microsoft Earnings, and Enterprise AI Is Next.: Microsoft’s Co-Pilot, powered by AI, is being widely used by Fortune 500 companies and has become the largest and most prevalent corporate AI tool in the world. A research report by CompTIA shows that 94% of professional users have used some form of AI, including Microsoft’s Co-Pilot. The company is deploying AI at a massive scale, which is improving productivity and saving users hours per day. And there’s more. The integration of AI into enterprise applications, such as Workday and SAP, is transforming the way users interact with these systems. Talent intelligence, powered by AI, is becoming an enterprise-class system that goes beyond sourcing and selecting candidates to include internal mobility, pay equity, and performance management. The learning and development space is also experiencing a significant transformation with the use of AI to generate and personalize content. The implementation of AI in the HR tech by The Josh Bersin Company
27 min listen
Why I’m Bullish On Workday: News From The Innovation Summit: This week I attended the Workday Innovation Summit and there’s a lot to discuss. Having just celebrated its 19th birthday, the company is embarking on a major transformation. And it’s not just product innovation that’s happening, the company is greatly expanding its business model. Additional Information Workday Innovation Summit: What’s New and Workday’s AI Architecture Enterprise AI At Work: The Talent Intelligence Primer Will Chatbots Take Over HR Tech? Paradox Sets The Pace. The Labor Market Has Totally Changed: Are You Really Ready? by The Josh Bersin Company
25 min listen
The Dawn Of A New Era In Learning & Development. Where Is This Going?: In this podcast I discuss the rapid, unprecedented changes taking place in corporate L&D, and how we have to rethink our entire training strategies. Not only is AI radically changing the landscape, we also have to rethink how we blend training solutions with knowledge management and legacy content too. In many ways this is the dawn of a new era in L&D! Additional Information The $340 Billion Corporate Learning Industry Is Poised For Disruption How To Take A Pragmatic (and winning) Approach To Skills BetterUp Manage: Pioneering AI-Powered Platform For Leaders by The Josh Bersin Company
23 min listen
Yes, AI Is Even Smarter And More Disruptive Than We Thought: Is Google’s search monopoly over? In this podcast I give you some striking insights we’ve learned from our Galileo rollout, and explain how AI is about to radically change the HR Tech and consumer landscape. It’s not as scary as it seems, but it’s clear to me that HR Tech vendors, analytics experts, and all information companies are going to have a lot of disruption ahead. And for HR and leadership teams, the opportunities are even bigger than we realized. And I explain why deep vertical AI systems, not broad “expansive” ones, are the future. And “Mixture of Experts” is where we’re going. *This podcast was recorded outside so I apologize for some wind noise* Additional Information Introducing Galileo, The World’s First AI-Powered Expert Assistant For HR AI in HR Certificate Course – The Josh Bersin Academy HR Technology Traiblazers: Vendors Who Are Reinventing HR Through AI by The Josh Bersin Company
11 min listen
Hot Jobs Report Shows A New Economy And Why CHROs Are Key To Growth: In this podcast I discuss the Q1 2024 jobs report and what it tells us about the post-industrial economy. I also not that CHRO pay is rising, talent intelligence is taking over core HR technology, and AI is not, despite John Stewart’s monologue, taking all our jobs away. Lots to think about here, some important resources below. Additional Information The Post-Industrial Age research Nick Bloom Research on CHRO Pay Talent Intelligence Primer Join The Research Study on people analytics and talent intelligence (you’ll get the results) Our Newest Academy Course: AI in HR – join us. by The Josh Bersin Company
17 min listen
Conversational AI Disrupts HR Tech. Adam Godson, CEO of Paradox.: Believe it or not, chatbots are taking over the world. And they’re much more powerful, integrated, and intelligent than ever. In this podcast I talk with Adam Godson, CEO of Paradox. Through its pioneering focus, Paradox has radically changed the way we think about recruiting technology, making the complex process orders of magnitude easier for job seekers, recruiters, and hiring managers. As you’ll learn about in this podcast, these “narrow but deep” Conversational AI systems are extremely powerful, but they’re not as simple as you think. Use this podcast to learn about Paradox and also as a guide to help you think about Conversational AI in many of your HR strategies. Additional Information Understanding AI in HR Our New AI in HR Certificate Course – #1 In The Josh Bersin Academy The Role Of Generative AI In HR Is Now Becoming Clear by The Josh Bersin Company
34 min listen
Lynda Gratton, Professor at London Business School, And I Discuss How Life and Work Have Changed: This was such a fun discussion: Lynda Gratton, who wrote The Hundred Year Life, and I discuss the new world of work, careers, and policy issues we face. As I discuss in the beginning, the changing demographics and demands workers are essentially forcing companies to become what we call “Dynamic Organizations.” Note that this week Bayer jumped into this new world, following companies like Telstra, Unilever. Schneider Electric, HSBC, and many others. Additional Information About Lynda Gratton Bayer adopts the Dynamic Organization model – cutting bosses The Dynamic Organization Research Understanding the Pixelated Workforce The New Deal of Work (Diane Gherson) by The Josh Bersin Company
36 min listen
The Pragmatic Approach To Skills - Bonus Episode: This podcast was just published on YouTube, so you can watch the video. Companies all over the world are buying and implementing skills technology throughout HR. But how do we know what to buy and make sure it’s all going to add value? In this video I unpack a different approach: the pragmatic approach to skills, and how this approach will unlock you from vendor paralysis and make sure your investments really drive tremendous value. Much more to come on this topic, stay tuned for our upcoming research study on Enterprise Talent Intelligence. (Bonus episode authored between my normal Friday afternoon publishing.) by The Josh Bersin Company
22 min listen
Surprising Results From The World Happiness Report: What It Means To You: This week the World Happiness Report was published, an encyclopedic look at happiness for the year. The results are surprising, disappointing, and very important. In this podcast I unpack the findings and show you the six factors that correlate to global happiness and what they mean for you as a leader, employer, or HR professional. Once again there are lots of important lessons here for corporate culture, remote work, pay, and management. Additional Information What The World Happiness Report Teaches Us About Work (article) Irresistible: The Seven Secrets of the World’s Most Enduring, Employee-Focused Organizations Employee Activation: An Essential Big Idea For 2024 Citizenship On The Rise: What This Means To Business and HR by The Josh Bersin Company
26 min listen
Why The 4-Day Week? Because 33 Year-Olds Now Run The World.: Why are we having a national discussion about the 4-day week? Because the workforce has radically changed, and 33 Year-olds now run the world. In this podcast I talk about how and why the workforce has radically changed and what this means to managers, leaders, and HR. I also discuss why talent density, talent activation, and empowered leadership are the management secrets for the future. I also describe my discussion with the head of HR at OpenAI, the 4-day week legislation in Washington (Bernie Sanders), and The Infinite Game in business. Lots of food for thought. Additional Resources It’s Me, Hi, I’m the Problem. I’m 33 The Four-Day Work Week: An Idea Whose Time Has Come 32-Hour Week Discussion In US Senate How To Create Talent Density Finite and Infinite Games by The Josh Bersin Company
24 min listen
Business Change Has Changed: Why Talent Density & Diversity Matter: In this podcast I discuss our meetings in NYC with senior HR leaders about our Dynamic Organization research, and how “Talent Density” is becoming one of the key strategies for growth. I also discuss how “change has changed” and why we have to take advantage of front-line employees and managers in our organizational development and growth strategies. I also discuss what change leaders do and why a new model of leadership is emerging, as well as why financial systems and DEI programs have to adapt to these new models. Examples include Netflix, Boeing, ServiceNow, US military, and others. Additional Information How To Build A Dynamic Organization (new research) Introducing The Organization Design SuperClass! Irresistible 2024: Join Us This May! by The Josh Bersin Company
22 min listen
M&A In HR Tech and Implications Of The Workday-HiredScore Deal: This week Workday announced plans to acquire HiredScore and while it may seem tactical, this deal could have bigger implications. In this podcast I discuss M&A in HR Tech and why we may be entering a new AI-fueled cycle of M&A activity. Additional Information Workday To Acquire HiredScore, A Potential Shakeup In HR Technology Introducing Galileo, The World’s First AI-Powered Expert Assistant For HR HR Predictions for 2024: The Global Search For Productivity Understanding AI in HR The Talent Intelligence Primer by The Josh Bersin Company
21 min listen
The Wakeup Call To Colleges: A Growing "Worthlessness" Of Degrees: As companies shift heavily towards “skills-based hiring” to remove bias, we now see the unintended consequence. Half of all US college graduates are now “underemployed” and 52% of college grads never use the skills they studied in school. This new study, which looks at 10-year job histories of college graduates in the US found that “of the graduates in non-college-level jobs a year after leaving college, the vast majority remained underemployed a decade later.” This study included college grads from 2012 to 2021, conducted by Burning Glass Institute and Strada Education. What’s going on? Hundreds of studies continue to show that college graduates outperform non-grads. The Social Security administration itself states. Men with bachelor’s degrees earn approximately $900,000 more in median lifetime earnings than high school graduates. Women with bachelor’s degrees earn $630,000 more. The Burning-Glass/Strada report also po by The Josh Bersin Company
18 min listen
Interview With Joel Hellermark, CEO of Sana - AI-Powered Learning Arrives: In this podcast I interview Joel Hellermark, the founder and CEO of Sana, one of the most exciting new learning and AI platforms in the market. As you'll hear, Joel has a vision for corporate learning which many of us have dreamed about, and he explains how he's bringing it to reality. Over the coming months I will be interviewing other HR Technology CEOs, focused on exploring the many innovations created through AI and other advanced machine learning technologies. So stay tuned for more. Please mark your calendar and sign up for Irresistible 2024, May 20-22 at USC in Los Angeles. This star-studded event will be "the HR Executive Confab Of The Year" I promise you, and we have many special guests to tell you about. Additional Information Introducing Our New “AI in HR” Certificate Course Introducing Galileo™, The World’s First AI-Powered Expert Assistant For HR HR Predictions for 2024: The Global Search For by The Josh Bersin Company
32 min listen
What's Wrong With The Recruiting Department?: In this podcast I discuss the urgent need to better automate, upskill, and integrate recruiting. CEOs believe recruiting is the third "most time-wasting" process in their companies (after emails and meetings), yet it's more important than ever. This year companies need to really rethink and transform this function, and this podcast explains the issue. And yes, AI is part of the answer. Additional Information Why Do Companies Hire Too Many People? HR Predictions for 2024: The Global Search For Productivity Are Diversity And Inclusion Programs Going Away? AI in HR: Brand New** Certificate Program From The Josh Bersin Academy by The Josh Bersin Company
21 min listen
Why Do Companies Hire Too Many People? And What About Meta's Earnings?: This week Meta (Facebook) announced revenue growth of 25% year over year and a headcount cut of 22%, with net income soaring to $14 billion, almost a 35% net profit. That spectacular outcome is a result of focus and a clear and rigorous process of reducing headcount. But the big story is not this company, it's the big idea that companies often over-hire. And this over-hiring results in bureaucracy, slowdown, and loss of innovation. Just as Meta has learned this, I believe every company has to learn this lesson. In today's talent-constrained global economy, it's time to run our companies with a focus on "fewer people" and "more clarity." This podcast explains. Additional Information The Myth of the Bell Curve The Dynamic Organization Research HR and HR Technology Predictions for 2024 The Four Day Work Week Arrives by The Josh Bersin Company
23 min listen
Why Does Netflix Outperform? They are a "Dynamic Organization." Here's What We've Learned.: In this podcast I discuss our Dynamic Organization research and how this new way of running a company is rapidly growing around the world. As the title points out, Dynamic Organizations are 31X more effective at bringing innovations to market and far outperform their peers (Netflix is discussed in detail). But this is not as easy as it seems. This podcast is a summary of 200+ discussions we had with HR leaders this week, talking about speed and agility in organization design, Irresistible Leadership, and the urgent need for a more dynamic operating model for HR which we call Systemic HR. I encourage you to listen because it brings together these three pivotal ideas and will help you build a more productive team and company as the labor market gets hotter this year. Additional Information HR Predictions for 2024: The Global Search For Productivity Introducing The Systemic HR™ Initiative Buil by The Josh Bersin Company
25 min listen
Our 15 Predictions for Work, Technology, and HR in 2024: In this podcast I tell the narrative for the 2024 predictions, and why labor shortages, productivity, and dynamic organization models will become core topics this year. I also discuss the new role of DEI, employee activation, labor unions, and what we can expect in the economy. The 15 predictions are all imperatives and our new research should help you learn, prioritize where to focus, and see around the corners for this exciting year ahead. Additional Resources HR Predictions for 2024: The Global Search For Productivity Are Diversity And Inclusion Programs Going Away? The Predictions Webcast: Join Us Get the Predictions Report and Action Guide: Join The Josh Bersin Academy by The Josh Bersin Company
20 min listen
Employee Activation: An Essential Big Idea For 2024: This week I introduce a big idea: Employee Activation. This idea, which comes from important work we're doing with Medallia, shows you how to move "beyond engagement" to a whole new world of employee listening and action-taking based on feedback. In the new world of labor shortages, high turnover, unions, and general employee stress, Employee Activation might be the big answer. Here's a definition: “Employee Activation means designing the company so that managers, line executives, and employees can adjust, change, and redesign work around worker’s needs, suggestions, and demands.” (This week's podcast was recorded on a walk, so I apologize for some of the "animal sounds" in the background) Additional Information Is DEI about to DIE? Welcome to The Post-Industrial Age (Labor shortages as far as the eye can see) Why AI Projects Are More Like Traditional IT Projects Than You Think by The Josh Bersin Company
14 min listen
2024 is Here. Is DEI going to DIE? What Do We Do About These Job Numbers?: 2024 is off with a bang. The death or decline of DEI strategies, increased activity among unions, and job numbers in December that predict a secular labor shortage for years ahead. In this podcast I give HR and business leaders some advices on "what to do about DEI programs" in this new political environment, and how to think about this ongoing labor shortage. Imagine a world where every employee has 15 job offers to think about each day? That's where we are! And get ready for our comprehensive Predictions report coming this month! More Resources Are Diversity And Inclusion Programs Going Away? Conservatives Going After Corporate DEI Programs Next Bill Ackman Letter re: Harvard Elevating Equity: Best-Selling Certificate Course in The Josh Bersin Academy by The Josh Bersin Company
19 min listen
The Big Stories Of 2023 and What To Expect In 2024: In this podcast I walk through the big business and HR stories of 2023 and what they tell us for the year ahead. 2024 looks like a year with a strong economy, continued labor shortages, with employees continuing to take charge. And as you expect, AI will change everything. And there's one big story that defines everything, but you'll have to listen to the podcast to hear it. Join me as we look ahead and stay tuned for our detailed 2024 Predictions report coming in January. by The Josh Bersin Company
24 min listen
One Of The Secrets To Success In 2024 Is... Care: As I look back on the year and think about all the challenges we face in business, I'm reminded of the simple human formula of how we care for each other. This topic, that of "care," is not something people talk about a lot at work. But in many ways it's fundamental to business success. This podcast explores that issue. Additional Information Workplace Mental Health Has Become A Strategy For Business Performance The Four-Day Work Week: An Idea Whose Time Has Come The Healthy Organization: Next Big Thing In Employee Wellbeing Corporate Citizenship Redefined: Trust, Inclusion, and Responsibility by The Josh Bersin Company
21 min listen
Understanding The Knowledge Graph Of HR: Galileo™ AI Unveiled: This week I want to give you some insights on AI, the use of LLM's, and how to think about a "knowledge graph" for your company, and how it applies to HR. Yes, your AI strategy, your employee experience strategy, and your own career as a professional are all dependent on your "Knowledge Graph." In HR your knowledge graph includes your understanding of HR practices, vendors and tools, economic and workforce data, company culture, industry trends, HR benchmarks, and the many case studies of successful solutions in the domain. If you think about the knowledge graph in your company, you can develop the right AI strategy for the organization. Additional Information How To Execute The Four-Day Workweek (Harvard Business Review) Introducing Galileo™, The World’s First AI-Powered Expert Assistant For HR Why Are Some Companies More Dynamic Than Others? by The Josh Bersin Company
20 min listen
Four-Day Work Week: Not A Benefit, A Performance Improvement Program.: We've just completed a major study of the 4-day week and the results are surprising: companies of all sizes are seeing real benefits and this podcast explains why. While we've all been comfortable with the 5-day week since the early 1920s, it's now time to let go of that paradigm. Lots to discuss and think about here, but it's real. Additional Information Our New Research and Toolkit On The Four-Day Workweek The Four-Day Work Week: An Idea Whose Time Has Come (Videos and Examples) Your Co-Workers Are Less Ambitious Than You Were (Qualtrics and WSJ) by The Josh Bersin Company
18 min listen
What Is The Role Of An Expert In The Age Of AI?: I bet you're an expert at something. We all are. But how will it feel when a Generative AI becomes deeper and more expert than we are? In this podcast I describe what an "Expert" really is, and why Gen AI has the potential to totally change the market for Experts: not only HR consultants, but lawyers, accountants, scientists, and more. And that means we "Experts" need to up our game. Consulting firms watch out. After many weeks using our new platform Galileo™, I'm amazed at what it can do. This podcast explains how it works and how "expertise" is created by AI. Additional Information Introducing Galileo™, The World’s First AI-Powered Expert Assistant For HR (Join the waitlist) Building A Company Skills Strategy: Harder (and More Important) Than It Looks Understanding An Expert System (Wikipedia) by The Josh Bersin Company
25 min listen
The OpenAI, Sam Altman Drama In Perspective: What Have We Learned?: The OpenAI board saga has been fun to read about, but now that it's settling down what have we learned? In this podcast I recap the last week's events and give you some perspectives on tech companies, leadership, employee activation, and culture. And by the way, what is the role of the board and where does it fit? And why is Sam Altman so important? As you'll hear, the big lesson here is that the most important stakeholders are not the board, but the employees, management, leadership, and culture. And I share lots of stories about tech companies, leadership, culture, and growth. Additional Information Companies Have Been Neglecting Their Leadership, And It Shows The Big Reset Playbook: Organizational Culture and Change Agility The Unbelievable, Critical, Never-Ending Role Of Culture In Business by The Josh Bersin Company
15 min listen
Hello Galileo™, The AI-Powered "Bloomberg Terminal of HR": In this podcast I tell the story of our new Generative AI platform Galileo™, The World's first AI-Powered Expert Assistant for HR. Not only do I explain the history, but I explain how Generative AI platforms work and how flexible and scalable they can be. As I explain, Galileo is much more than a highly intelligent assistant, it is a platform for many applications in HR. I hope you find this podcast educational, because it will teach you about AI in general and many of the powerful benefits to come.... and why deep domain-specific AI can be so powerful. Additional Information Sign Up for the Galileo™ Wait List (Corporate Members, you'll be receiving instructions.) Read About Features and Sana AI Watch The Explainer YouTube Video by The Josh Bersin Company
19 min listen
Performance Management Revisited and The Ray Dalio Dot Collector: As everyone talks about building a skills-based organization, developing people, and dealing with the tough labor market a looming question remains: How do we evaluate people for performance? A new book about Ray Dalio's company Bridgewater Associates gives us some interesting insights into one of the most "feedback-rich" cultures on the planet. How much feedback is good and how do we make it work to everyone's benefit? In this podcast I explore the topic and give you my perspective on the never-ending topic of how we evaluate our people. Additional Information We Wasted Ten Years Talking About Performance Ratings. The Seven Things We’ve Learned. Performance Management Reimagined: Certificate Program In The Josh Bersin Academy The Fund: Ray Dalio, Bridgewater Associates, and the Unraveling of a Wall Street Legend, by Rob Copeland The Dot Collector, by Ray Dalio by The Josh Bersin Company
21 min listen

Related podcast episodes

Skip carousel

228 | Strategies for Successful Oracle HR Implementation: Collaborating with HR Teams for Optimal ERP Solutions: Introduction: Welcome to another episode of "Art of Consulting" with Andy Fry and Cat Lam. Today, we're diving deep into the transformative magic of active exploration and the incredible ways it can spark creativity and open your mind. The... by Art of Consulting Podcast
46 min listen
The Changing Role Of Data And People Analytics In HR: The single biggest expense item in most companies is people: salaries, benefits, real-estate, and HR. How do we manage this expense well? We need better, more integrated people data. Well in this podcast I introduce the idea of Systemic People Analytics, a new way of thinking about our HR technologies, and why despite AI, we need dedicated platforms for "systemic people analytics." Additional Information New Josh Bersin Company Research Just Released Redesigning HR: An Operating System, Not An Operating Model. New People Analytics Tools Coming by The Josh Bersin Company
23 min listen
Human Consequence of Automation: With changes in our work environment and with more people working from home, much of today's conversation is focused on what automation can potentially do to strengthen customer engagement, improve processes and augment contact center performance. But... by TP Talks Podcast
24 min listen
Unlocking HR Tech Insights with IDC Analyst Zachary Chertok by The Chad & Cheese Podcast
23 min listen
The HR Tech Revolution: A Deep Dive with Tim Sackett by Rebel Podcast: Life and Work on Your Terms
39 min listen
763: EverythingBenefits: Employee Benefits Administration: Rachel Lyubovitzky, CEO at EverythingBenefits talks about the evolving employee benefits landscape by The Tech Talks Daily Podcast
20 min listen
Guillermo Corea, Managing Director at SHRM, discusses HRTech and how AI is helping employees by AI and the Future of Work
35 min listen
Practical Use Cases for Generative AI in Human Resources with Johannes Sundlo by Redefining Work
53 min listen
Ep. 36 – How to Centralize Recruiting Processes with Raj Sheth by Workology Podcast
27 min listen
How Raytheon Technologies Productises People Analytics at Scale (an interview with Aashish Sharma) by Digital HR Leaders with David Green
56 min listen
E4: The Unexpected Qualities of Great CFOs with Public.com’s Sruthi Lanka: On episode four of Run The Numbers, Sruthi Lanka (CFO of Public.com) joins host CJ Gustafson to discuss the unexpected qualities of great CFOs, how to manage your team well and achieve great retention, how to build relationships across company stakeholders, and more. by Run the Numbers
53 min listen
What roles would I have in my dream procurement team? by The Procurement Software Podcast
14 min listen
Ep 380: Transformational Hiring: Harm Otten, EVP HR at DHL Global Forwarding & Freight, talks to Matt Alder by Recruiting Future with Matt Alder
36 min listen
Automate Everything—The new cupid for BPOs: Many business process outsourcing (BPO) companies and enterprises have explored automation for their operations, but in silos, automating only a few tasks or processes at a time. There are complex challenges that hold them back from bringing together huma by CIO Talk Network Podcast
30 min listen
Achieving AI & Human Synergy in Data-Driven HR by Digital HR Leaders with David Green
48 min listen
S4 Episode 12: Charlotte Gregson from Malt on the role of expert freelance platforms by The Actionable Futurist® Podcast
36 min listen
The ONE Technology that will be Revolutionizing the Customer Experience by Advice from a Call Center Geek!
18 min listen
562. Karen Friedenberg: AI Project Case Study: Show Notes: Karen Friedenberg discusses a project she worked on to design an Intelligent Automation Center of Excellence for a Fortune 500 medical supply company. The challenge was that the organization was initially looking to leverage robotics... by Unleashed - How to Thrive as an Independent Professional
19 min listen
Leveraging Generative AI to Build Skills-First Organization by HR Leaders
34 min listen
080: Disruptive Innovation & the Future of Procurement w/ Christian Lanng: As the Co-Founder, Chairman and CEO of Tradeshift, Christian Lanng is on the front lines of the technology evolution, and he gets to see first-hand the impact that innovative technology is having – and will have - on the enterprise. In today’s Art... by Art of Procurement
49 min listen
PwC's Tech While You Trek: Business, Experience & Technology (BXT) by PwC's Tech While You Trek
14 min listen
1430: How Tech Enabled Customer Experience (CX) to Evolve in 2020: Eric Smuda, VP of CX at customer experience (CX) platform, InMoment by The Tech Talks Daily Podcast
23 min listen
CX Pulse Check - April/May 2024 by Experience Action
7 min listen
The HR Technology Trailblazers: How AI Is Disrupting This Market: This week I'm kicking off a series of podcasts and articles on the HR Tech "Trailblazers," vendors who are pioneering the use of AI to revolutionize HR, the workplace, and management. As you'll hear me explain, AI is going to totally revolutionize the HR and workplace technology market, and some vendors are now showing us the way. In this podcast I highlight Eightfold, Paradox, SuccessFactors, and Visier. In future podcasts I'll talk about other Trailblazers like Seekout, Sana, Textio, and many more. Additional Information SuccessFactors Delivers On The Promise of AI The Learning & Development SuperClass: A New Certificate Program from the JBA Why Microsoft Viva Skills Could Disrupt The HR Tech Market LinkedIn Launches Exciting Gen AI Features in Recruiter and Learning Here Comes “Workday AI” Why It’s Time For A New Era In Human Resources. Enter Systemic HR. Confused About Generative AI in HR? Here’s How To Run by The Josh Bersin Company
20 min listen
Productizing Ideas in the Services Industry with Tim Pröhm, VP at the KellyX Digital Innovation Lab: With an uptick in challenges like the Great Resignation and remote work, companies who are hiring today must understand people—their users—in order to thrive. , vice president at the KellyX Digital Innovation Lab, recognizes this opportunity and... by Better Product
36 min listen
81. The Future of Customer Service - How Generative AI is Changing the Game with Evan Kirstil: What is generative artificial intelligence, or AI for short? How can we leverage AI in business to enhance customer experiences and service agents to be more efficient while maintaining empathetic human interactions? Stacy Sherman and Even... by Doing Customer Experience Right‬ with Stacy Sherman
30 min listen
Understanding Systemic HR: The Four Levels Of Maturity: In this podcast I give you the "under-the-covers" look at our new Systemic HR research, and discuss the evolution of HR, the reason HR has changed, and the urgent need for full-stack HR professionals around the world. This research, which is soon to be launched to our corporate members, has been developed after two years of work and helps CEOs, CFOs, and CHROs understand the new operating model for HR teams, and walks through the four-levels of maturity to get there. We're all on this journey together, and this research will show you the way. If you would like to dive into this research and assess your HR team, please contact us. Additional Information Systemic HR: Prelaunch Detailed Video Presentation (From LinkedIn Talent Connect) The Strategic Business Partner: Certificate Course In The Josh Bersin Academy Why Are Some Companies More Dynamic Than Others? Under The Covers Of The Josh Bersin Academy by The Josh Bersin Company
26 min listen
The Role of Human Interaction in a Digital-First World Featuring Tom Martin by Amazing Business Radio
27 min listen
Revenue Generation and Accelerated Sales Velocity via Sales Automation by Agency Unfiltered
41 min listen
The Future of Contact Centers is Enriching Human Interactions. Are You Prepared?: The contact center at many organizations doesn’t get the strategic consideration it deserves. My former contact center team at British Telecom seemed to be viewed primarily as a cost center, a necessary expense. As a result, their team was always... by The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
28 min listen

Discover this podcast and so much more

HR Technology Disrupted: Employee Experience Has Become The New Core

HR Technology Disrupted: Employee Experience Has Become The New Core

Description

Titles in the series (100)

More Episodes from The Josh Bersin Company

Related podcast episodes