Our 15 Predictions for Work, Technology, and HR in 2024

Rethinking Employee Experience: Lessons from The BBC and Schiphol Airport: This conversation explores the concept of employee experience and its evolution from employee engagement. The case studies of the BBC and Schiphol Airport demonstrate innovative approaches to creating inspiring employee experiences. The discussion emphasizes the operational aspects of employee experience, including training, inclusion, belonging, pay, and benefits. It also introduces the concept of employee activation, where employees are empowered to make local changes to improve their work experience directly. Keywords employee experience, employee engagement, case studies, operational aspects, training, inclusion, belonging, pay, benefits, employee activation, BBC, Schiphol, T-Mobile, AirBNB, Kaiser Permanente Takeaways Employee experience is a more expansive and refreshed approach compared to traditional employee engagement. Understanding the specific needs and experiences of different employee groups by The Josh Bersin Company

27 min listen

Here Come The CoPilots! Microsoft Earnings, and Enterprise AI Is Next.: Microsoft’s Co-Pilot, powered by AI, is being widely used by Fortune 500 companies and has become the largest and most prevalent corporate AI tool in the world. A research report by CompTIA shows that 94% of professional users have used some form of AI, including Microsoft’s Co-Pilot. The company is deploying AI at a massive scale, which is improving productivity and saving users hours per day. And there’s more. The integration of AI into enterprise applications, such as Workday and SAP, is transforming the way users interact with these systems. Talent intelligence, powered by AI, is becoming an enterprise-class system that goes beyond sourcing and selecting candidates to include internal mobility, pay equity, and performance management. The learning and development space is also experiencing a significant transformation with the use of AI to generate and personalize content. The implementation of AI in the HR tech by The Josh Bersin Company

27 min listen

Why I’m Bullish On Workday: News From The Innovation Summit: This week I attended the Workday Innovation Summit and there’s a lot to discuss. Having just celebrated its 19th birthday, the company is embarking on a major transformation. And it’s not just product innovation that’s happening, the company is greatly expanding its business model. Additional Information Workday Innovation Summit: What’s New and Workday’s AI Architecture Enterprise AI At Work: The Talent Intelligence Primer Will Chatbots Take Over HR Tech? Paradox Sets The Pace. The Labor Market Has Totally Changed: Are You Really Ready? by The Josh Bersin Company

25 min listen

The Dawn Of A New Era In Learning & Development. Where Is This Going?: In this podcast I discuss the rapid, unprecedented changes taking place in corporate L&D, and how we have to rethink our entire training strategies. Not only is AI radically changing the landscape, we also have to rethink how we blend training solutions with knowledge management and legacy content too. In many ways this is the dawn of a new era in L&D! Additional Information The $340 Billion Corporate Learning Industry Is Poised For Disruption How To Take A Pragmatic (and winning) Approach To Skills BetterUp Manage: Pioneering AI-Powered Platform For Leaders by The Josh Bersin Company

23 min listen

Yes, AI Is Even Smarter And More Disruptive Than We Thought: Is Google’s search monopoly over? In this podcast I give you some striking insights we’ve learned from our Galileo rollout, and explain how AI is about to radically change the HR Tech and consumer landscape. It’s not as scary as it seems, but it’s clear to me that HR Tech vendors, analytics experts, and all information companies are going to have a lot of disruption ahead. And for HR and leadership teams, the opportunities are even bigger than we realized. And I explain why deep vertical AI systems, not broad “expansive” ones, are the future. And “Mixture of Experts” is where we’re going. *This podcast was recorded outside so I apologize for some wind noise* Additional Information Introducing Galileo, The World’s First AI-Powered Expert Assistant For HR AI in HR Certificate Course – The Josh Bersin Academy HR Technology Traiblazers: Vendors Who Are Reinventing HR Through AI by The Josh Bersin Company

11 min listen

Hot Jobs Report Shows A New Economy And Why CHROs Are Key To Growth: In this podcast I discuss the Q1 2024 jobs report and what it tells us about the post-industrial economy. I also not that CHRO pay is rising, talent intelligence is taking over core HR technology, and AI is not, despite John Stewart’s monologue, taking all our jobs away. Lots to think about here, some important resources below. Additional Information The Post-Industrial Age research Nick Bloom Research on CHRO Pay Talent Intelligence Primer Join The Research Study on people analytics and talent intelligence (you’ll get the results) Our Newest Academy Course: AI in HR – join us. by The Josh Bersin Company

17 min listen

Conversational AI Disrupts HR Tech. Adam Godson, CEO of Paradox.: Believe it or not, chatbots are taking over the world. And they’re much more powerful, integrated, and intelligent than ever. In this podcast I talk with Adam Godson, CEO of Paradox. Through its pioneering focus, Paradox has radically changed the way we think about recruiting technology, making the complex process orders of magnitude easier for job seekers, recruiters, and hiring managers. As you’ll learn about in this podcast, these “narrow but deep” Conversational AI systems are extremely powerful, but they’re not as simple as you think. Use this podcast to learn about Paradox and also as a guide to help you think about Conversational AI in many of your HR strategies. Additional Information Understanding AI in HR Our New AI in HR Certificate Course – #1 In The Josh Bersin Academy The Role Of Generative AI In HR Is Now Becoming Clear by The Josh Bersin Company

34 min listen

Lynda Gratton, Professor at London Business School, And I Discuss How Life and Work Have Changed: This was such a fun discussion: Lynda Gratton, who wrote The Hundred Year Life, and I discuss the new world of work, careers, and policy issues we face. As I discuss in the beginning, the changing demographics and demands workers are essentially forcing companies to become what we call “Dynamic Organizations.” Note that this week Bayer jumped into this new world, following companies like Telstra, Unilever. Schneider Electric, HSBC, and many others. Additional Information About Lynda Gratton Bayer adopts the Dynamic Organization model – cutting bosses The Dynamic Organization Research Understanding the Pixelated Workforce The New Deal of Work (Diane Gherson) by The Josh Bersin Company

36 min listen

The Pragmatic Approach To Skills - Bonus Episode: This podcast was just published on YouTube, so you can watch the video. Companies all over the world are buying and implementing skills technology throughout HR. But how do we know what to buy and make sure it’s all going to add value? In this video I unpack a different approach: the pragmatic approach to skills, and how this approach will unlock you from vendor paralysis and make sure your investments really drive tremendous value. Much more to come on this topic, stay tuned for our upcoming research study on Enterprise Talent Intelligence. (Bonus episode authored between my normal Friday afternoon publishing.) by The Josh Bersin Company

22 min listen

Surprising Results From The World Happiness Report: What It Means To You: This week the World Happiness Report was published, an encyclopedic look at happiness for the year. The results are surprising, disappointing, and very important. In this podcast I unpack the findings and show you the six factors that correlate to global happiness and what they mean for you as a leader, employer, or HR professional. Once again there are lots of important lessons here for corporate culture, remote work, pay, and management. Additional Information What The World Happiness Report Teaches Us About Work (article) Irresistible: The Seven Secrets of the World’s Most Enduring, Employee-Focused Organizations Employee Activation: An Essential Big Idea For 2024 Citizenship On The Rise: What This Means To Business and HR by The Josh Bersin Company

26 min listen

Why The 4-Day Week? Because 33 Year-Olds Now Run The World.: Why are we having a national discussion about the 4-day week? Because the workforce has radically changed, and 33 Year-olds now run the world. In this podcast I talk about how and why the workforce has radically changed and what this means to managers, leaders, and HR. I also discuss why talent density, talent activation, and empowered leadership are the management secrets for the future. I also describe my discussion with the head of HR at OpenAI, the 4-day week legislation in Washington (Bernie Sanders), and The Infinite Game in business. Lots of food for thought. Additional Resources It’s Me, Hi, I’m the Problem. I’m 33 The Four-Day Work Week: An Idea Whose Time Has Come 32-Hour Week Discussion In US Senate How To Create Talent Density Finite and Infinite Games by The Josh Bersin Company

24 min listen

Business Change Has Changed: Why Talent Density & Diversity Matter: In this podcast I discuss our meetings in NYC with senior HR leaders about our Dynamic Organization research, and how “Talent Density” is becoming one of the key strategies for growth. I also discuss how “change has changed” and why we have to take advantage of front-line employees and managers in our organizational development and growth strategies. I also discuss what change leaders do and why a new model of leadership is emerging, as well as why financial systems and DEI programs have to adapt to these new models. Examples include Netflix, Boeing, ServiceNow, US military, and others. Additional Information How To Build A Dynamic Organization (new research) Introducing The Organization Design SuperClass! Irresistible 2024: Join Us This May! by The Josh Bersin Company

22 min listen

M&A In HR Tech and Implications Of The Workday-HiredScore Deal: This week Workday announced plans to acquire HiredScore and while it may seem tactical, this deal could have bigger implications. In this podcast I discuss M&A in HR Tech and why we may be entering a new AI-fueled cycle of M&A activity. Additional Information Workday To Acquire HiredScore, A Potential Shakeup In HR Technology Introducing Galileo, The World’s First AI-Powered Expert Assistant For HR HR Predictions for 2024: The Global Search For Productivity Understanding AI in HR The Talent Intelligence Primer by The Josh Bersin Company

21 min listen

The Wakeup Call To Colleges: A Growing "Worthlessness" Of Degrees: As companies shift heavily towards “skills-based hiring” to remove bias, we now see the unintended consequence. Half of all US college graduates are now “underemployed” and 52% of college grads never use the skills they studied in school. This new study, which looks at 10-year job histories of college graduates in the US found that “of the graduates in non-college-level jobs a year after leaving college, the vast majority remained underemployed a decade later.” This study included college grads from 2012 to 2021, conducted by Burning Glass Institute and Strada Education. What’s going on? Hundreds of studies continue to show that college graduates outperform non-grads. The Social Security administration itself states. Men with bachelor’s degrees earn approximately $900,000 more in median lifetime earnings than high school graduates. Women with bachelor’s degrees earn $630,000 more. The Burning-Glass/Strada report also po by The Josh Bersin Company

18 min listen

Interview With Joel Hellermark, CEO of Sana - AI-Powered Learning Arrives: In this podcast I interview Joel Hellermark, the founder and CEO of Sana, one of the most exciting new learning and AI platforms in the market. As you'll hear, Joel has a vision for corporate learning which many of us have dreamed about, and he explains how he's bringing it to reality. Over the coming months I will be interviewing other HR Technology CEOs, focused on exploring the many innovations created through AI and other advanced machine learning technologies. So stay tuned for more. Please mark your calendar and sign up for Irresistible 2024, May 20-22 at USC in Los Angeles. This star-studded event will be "the HR Executive Confab Of The Year" I promise you, and we have many special guests to tell you about. Additional Information Introducing Our New “AI in HR” Certificate Course Introducing Galileo™, The World’s First AI-Powered Expert Assistant For HR HR Predictions for 2024: The Global Search For by The Josh Bersin Company

32 min listen

What's Wrong With The Recruiting Department?: In this podcast I discuss the urgent need to better automate, upskill, and integrate recruiting. CEOs believe recruiting is the third "most time-wasting" process in their companies (after emails and meetings), yet it's more important than ever. This year companies need to really rethink and transform this function, and this podcast explains the issue. And yes, AI is part of the answer. Additional Information Why Do Companies Hire Too Many People? HR Predictions for 2024: The Global Search For Productivity Are Diversity And Inclusion Programs Going Away? AI in HR: Brand New** Certificate Program From The Josh Bersin Academy by The Josh Bersin Company

21 min listen

Why Do Companies Hire Too Many People? And What About Meta's Earnings?: This week Meta (Facebook) announced revenue growth of 25% year over year and a headcount cut of 22%, with net income soaring to $14 billion, almost a 35% net profit. That spectacular outcome is a result of focus and a clear and rigorous process of reducing headcount. But the big story is not this company, it's the big idea that companies often over-hire. And this over-hiring results in bureaucracy, slowdown, and loss of innovation. Just as Meta has learned this, I believe every company has to learn this lesson. In today's talent-constrained global economy, it's time to run our companies with a focus on "fewer people" and "more clarity." This podcast explains. Additional Information The Myth of the Bell Curve The Dynamic Organization Research HR and HR Technology Predictions for 2024 The Four Day Work Week Arrives by The Josh Bersin Company

23 min listen

Why Does Netflix Outperform? They are a "Dynamic Organization." Here's What We've Learned.: In this podcast I discuss our Dynamic Organization research and how this new way of running a company is rapidly growing around the world. As the title points out, Dynamic Organizations are 31X more effective at bringing innovations to market and far outperform their peers (Netflix is discussed in detail). But this is not as easy as it seems. This podcast is a summary of 200+ discussions we had with HR leaders this week, talking about speed and agility in organization design, Irresistible Leadership, and the urgent need for a more dynamic operating model for HR which we call Systemic HR. I encourage you to listen because it brings together these three pivotal ideas and will help you build a more productive team and company as the labor market gets hotter this year. Additional Information HR Predictions for 2024: The Global Search For Productivity Introducing The Systemic HR™ Initiative Buil by The Josh Bersin Company

25 min listen

Employee Activation: An Essential Big Idea For 2024: This week I introduce a big idea: Employee Activation. This idea, which comes from important work we're doing with Medallia, shows you how to move "beyond engagement" to a whole new world of employee listening and action-taking based on feedback. In the new world of labor shortages, high turnover, unions, and general employee stress, Employee Activation might be the big answer. Here's a definition: “Employee Activation means designing the company so that managers, line executives, and employees can adjust, change, and redesign work around worker’s needs, suggestions, and demands.” (This week's podcast was recorded on a walk, so I apologize for some of the "animal sounds" in the background) Additional Information Is DEI about to DIE? Welcome to The Post-Industrial Age (Labor shortages as far as the eye can see) Why AI Projects Are More Like Traditional IT Projects Than You Think by The Josh Bersin Company

14 min listen

2024 is Here. Is DEI going to DIE? What Do We Do About These Job Numbers?: 2024 is off with a bang. The death or decline of DEI strategies, increased activity among unions, and job numbers in December that predict a secular labor shortage for years ahead. In this podcast I give HR and business leaders some advices on "what to do about DEI programs" in this new political environment, and how to think about this ongoing labor shortage. Imagine a world where every employee has 15 job offers to think about each day? That's where we are! And get ready for our comprehensive Predictions report coming this month! More Resources Are Diversity And Inclusion Programs Going Away? Conservatives Going After Corporate DEI Programs Next Bill Ackman Letter re: Harvard Elevating Equity: Best-Selling Certificate Course in The Josh Bersin Academy by The Josh Bersin Company

19 min listen

The Big Stories Of 2023 and What To Expect In 2024: In this podcast I walk through the big business and HR stories of 2023 and what they tell us for the year ahead. 2024 looks like a year with a strong economy, continued labor shortages, with employees continuing to take charge. And as you expect, AI will change everything. And there's one big story that defines everything, but you'll have to listen to the podcast to hear it. Join me as we look ahead and stay tuned for our detailed 2024 Predictions report coming in January. by The Josh Bersin Company

24 min listen

One Of The Secrets To Success In 2024 Is... Care: As I look back on the year and think about all the challenges we face in business, I'm reminded of the simple human formula of how we care for each other. This topic, that of "care," is not something people talk about a lot at work. But in many ways it's fundamental to business success. This podcast explores that issue. Additional Information Workplace Mental Health Has Become A Strategy For Business Performance The Four-Day Work Week: An Idea Whose Time Has Come The Healthy Organization: Next Big Thing In Employee Wellbeing Corporate Citizenship Redefined: Trust, Inclusion, and Responsibility by The Josh Bersin Company

21 min listen

Understanding The Knowledge Graph Of HR: Galileo™ AI Unveiled: This week I want to give you some insights on AI, the use of LLM's, and how to think about a "knowledge graph" for your company, and how it applies to HR. Yes, your AI strategy, your employee experience strategy, and your own career as a professional are all dependent on your "Knowledge Graph." In HR your knowledge graph includes your understanding of HR practices, vendors and tools, economic and workforce data, company culture, industry trends, HR benchmarks, and the many case studies of successful solutions in the domain. If you think about the knowledge graph in your company, you can develop the right AI strategy for the organization. Additional Information How To Execute The Four-Day Workweek (Harvard Business Review) Introducing Galileo™, The World’s First AI-Powered Expert Assistant For HR Why Are Some Companies More Dynamic Than Others? by The Josh Bersin Company

20 min listen

Four-Day Work Week: Not A Benefit, A Performance Improvement Program.: We've just completed a major study of the 4-day week and the results are surprising: companies of all sizes are seeing real benefits and this podcast explains why. While we've all been comfortable with the 5-day week since the early 1920s, it's now time to let go of that paradigm. Lots to discuss and think about here, but it's real. Additional Information Our New Research and Toolkit On The Four-Day Workweek The Four-Day Work Week: An Idea Whose Time Has Come (Videos and Examples) Your Co-Workers Are Less Ambitious Than You Were (Qualtrics and WSJ) by The Josh Bersin Company

18 min listen

What Is The Role Of An Expert In The Age Of AI?: I bet you're an expert at something. We all are. But how will it feel when a Generative AI becomes deeper and more expert than we are? In this podcast I describe what an "Expert" really is, and why Gen AI has the potential to totally change the market for Experts: not only HR consultants, but lawyers, accountants, scientists, and more. And that means we "Experts" need to up our game. Consulting firms watch out. After many weeks using our new platform Galileo™, I'm amazed at what it can do. This podcast explains how it works and how "expertise" is created by AI. Additional Information Introducing Galileo™, The World’s First AI-Powered Expert Assistant For HR (Join the waitlist) Building A Company Skills Strategy: Harder (and More Important) Than It Looks Understanding An Expert System (Wikipedia) by The Josh Bersin Company

25 min listen

The OpenAI, Sam Altman Drama In Perspective: What Have We Learned?: The OpenAI board saga has been fun to read about, but now that it's settling down what have we learned? In this podcast I recap the last week's events and give you some perspectives on tech companies, leadership, employee activation, and culture. And by the way, what is the role of the board and where does it fit? And why is Sam Altman so important? As you'll hear, the big lesson here is that the most important stakeholders are not the board, but the employees, management, leadership, and culture. And I share lots of stories about tech companies, leadership, culture, and growth. Additional Information Companies Have Been Neglecting Their Leadership, And It Shows The Big Reset Playbook: Organizational Culture and Change Agility The Unbelievable, Critical, Never-Ending Role Of Culture In Business by The Josh Bersin Company

15 min listen

Hello Galileo™, The AI-Powered "Bloomberg Terminal of HR": In this podcast I tell the story of our new Generative AI platform Galileo™, The World's first AI-Powered Expert Assistant for HR. Not only do I explain the history, but I explain how Generative AI platforms work and how flexible and scalable they can be. As I explain, Galileo is much more than a highly intelligent assistant, it is a platform for many applications in HR. I hope you find this podcast educational, because it will teach you about AI in general and many of the powerful benefits to come.... and why deep domain-specific AI can be so powerful. Additional Information Sign Up for the Galileo™ Wait List (Corporate Members, you'll be receiving instructions.) Read About Features and Sana AI Watch The Explainer YouTube Video by The Josh Bersin Company

19 min listen

Performance Management Revisited and The Ray Dalio Dot Collector: As everyone talks about building a skills-based organization, developing people, and dealing with the tough labor market a looming question remains: How do we evaluate people for performance? A new book about Ray Dalio's company Bridgewater Associates gives us some interesting insights into one of the most "feedback-rich" cultures on the planet. How much feedback is good and how do we make it work to everyone's benefit? In this podcast I explore the topic and give you my perspective on the never-ending topic of how we evaluate our people. Additional Information We Wasted Ten Years Talking About Performance Ratings. The Seven Things We’ve Learned. Performance Management Reimagined: Certificate Program In The Josh Bersin Academy The Fund: Ray Dalio, Bridgewater Associates, and the Unraveling of a Wall Street Legend, by Rob Copeland The Dot Collector, by Ray Dalio by The Josh Bersin Company

21 min listen

Cancel Culture, War in Israel, DEI, Trust, AI, and Business Performance: In this podcast I draw the line from cancel culture to Israel to DEI to business performance. And the argument I make is that despite the challenges we face in the political and culture wars, we, in business, have to do away with these behaviors and focus on building a meritocracy, a culture of open, socratic debate, and a focus on "trusted data." A business, unlike a society, relies on trusted data, a common set of values, and the opportunity to decide how decisions are made. Despite the current war against DEI programs, diversity, inclusion, and psychological safety sit at the center of a great company. So this podcast will show you how to think these things through and go back to your values as a leader or HR manager: fair and equitable discussions and decision-making. Additional Resources The Cancelling of the American Mind: How Cancel Culture Undermines Trust, Destroys Institutions, and Threatens Us All. B by The Josh Bersin Company

23 min listen

The Surprising Facts About Leadership Development: In this podcast I review our new Irresistible Leadership research, which discusses the new models of leadership and why leadership development investments are so important. Despite a wide range of offerings in this area, investments in leadership have lagged, so I hope this research gets you motivated to put some time and money into this critical business initiative. Additional Information Irresistible: The Seven Secrets Of The World’s Most Enduring, Employee Focused Organizations (Josh’s book) Human Centered Leadership (Certificate Program In The Josh Bersin Academy) The Learning & Development SuperClass (Certificate Program In The Josh Bersin Academy) Why Are Some Companies More Dynamic Than Others? Welcome To The Post-Industrial Age: Why AI Is Here To Save Us by The Josh Bersin Company

26 min listen

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Our 15 Predictions for Work, Technology, and HR in 2024

Our 15 Predictions for Work, Technology, and HR in 2024

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