It can be terrifying to allow your clients to “see how the sausage is made,” and this is one of the main concerns related to handling client communications within your project management or professional service automation software.While there are benefits to streamlining your client communications and inviting them into the system that runs your agency–benefits like visibility, client perception & efficiency–each of those benefits comes with some pretty intimidating risks.What if internal communication accidentally goes to a client?What if we give clients “too much visibility?In today’s conversation with Susan Fennema, CEO at Beyond the Chaos (an operations consulting firm that helps service-based businesses bring order to the chaos), she answers those questions and also shares:The 3 primary risks to client communications within the software where you manage client workHow to mitigate those risks through a few key communication strategiesTactical tips for making your team more efficient without making it harder on your clients (hint: it has to do with a few specific integrations you can leverage)Resources Mentioned in This Episode:Connect with Susan on LinkedInAn Agency’s Guide to Measuring And Improving Billable Utilization (Ebook)3 Steps to Avoid Furious Clients w/ Jackie HermesHow This Agency Reduced Churn by 50% (with AI's Help) w/ Erik HubermanHow to Talk to Your Clients about Money (Blog)Want to watch the video version of the podcast on YouTube?Check it out here: Agency Life Podcast on YouTubeWant to get more content to support your agency life? Subscribe to the Agency Life newsletter, check out past episodes & find more content at teamwork.com/agencylife. This podcast is brought to you by Teamwork.com.