Welcome to Management Diaries, MHN’s podcast on multifamily property management. In this episode, Denile Doyle talks with Marc Kotler, president of the New Development Group at FirstService Residential.

As a 25-year property management veteran, Kotler helps developers maximize the value and marketability of new multifamily developments, advising them in areas including planning and design, amenity programming, financial and budget recommendations, and operations.

Here’s a sample of the topics covered:

The value of educating developers on how a building operates (3:37)
The pro forma budget as a window into a project’s profitability (5:50)
Choosing the right amenities and activating them (10:00)
The correlation between resident experience and building reputation (12:57)
The importance of regular communication with all stakeholders to keep projects moving forward (17:21)