Welcome to Management Diaries, MHN’s podcast
on multifamily property management. In this episode, Denile Doyle talks with Jackie Impellitier, vice president of operations at ZRS Management.
With a property management career that spans more than 25 years, Impellitier guides her team to deliver a frictionless leasing experience for prospects. She shares her insights on how property managers can streamline the leasing process and meet prospects and residents right where they are.
Here are some of the topics we cover:

How technology clears the way for property managers to spend more time engaging with residents (3:31)
The importance of being adaptable and accommodating your prospects' needs (10:40)
Why a centralized leasing team is the transformative shift property management teams need (12:10)
Finding a balance between efficiency and quality customer service (15:37)
Strategies for effective communication with prospects and new residents (22:05)