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980. The Key To Retention: Delivering Quick Wins In The First 30 Days

980. The Key To Retention: Delivering Quick Wins In The First 30 Days

FromThe Kelly Roach Show


980. The Key To Retention: Delivering Quick Wins In The First 30 Days

FromThe Kelly Roach Show

ratings:
Length:
13 minutes
Released:
Dec 4, 2023
Format:
Podcast episode

Description

In this episode of The Kelly Roach Show, Kelly discusses the importance of increasing customer retention in order to maintain a steady stream of sales and revenue. She provides tips and strategies for improving customer retention, such as creating a personalized onboarding experience, customizing the product for each customer, and offering quick wins in the first 30 days.  She also emphasizes the need to continually track and celebrate customer progress to prevent them from disengaging. You should always have a plan in place to retain customers beyond their initial contract period, such as offering advanced tiers or maintenance programs.   Also in this episode: Increasing customer retention reduces the number of sales needed to reach business goals. The onboarding process is crucial for customer retention, as it determines whether or not someone will renew with you. Customizing the customer's experience and providing a quick win in the first 30 days are important for retention. Holding up a mirror to the customer's progress and wins helps them see the value of staying with your business. Having a next steps conversation with clients and offering options for continued engagement encourages them to stay.   Stay Connected With Kelly Roach:  Instagram | LinkedIn | Facebook | Youtube | Kellyroachcoaching.com | Email: kelly@kellyroachcoaching.com   Grab One Of Kelly's Roach's Bestselling Books: Unstoppable: 9 Principles for Unlimited Success in Business and Life Conviction Marketing Bigger than You: The Entrepreneur's Guide to Building an Unstoppable Team
Released:
Dec 4, 2023
Format:
Podcast episode

Titles in the series (100)

The Unstoppable Entrepreneur Show, formerly Unstoppable Success Radio, exists to inspire and equip overworked entrepreneurs to step into the role of 7+ figure CEO, with cutting edge marketing strategy, timeless business principles, and the psychology behind scaling exponentially. Tune in each week to learn from Kelly Roach, a former Fortune 500 executive and NFL cheerleader turned multimillion-dollar business growth strategist. In each episode, Kelly shares the truth about what it takes to grow a multimillion-dollar company, the strategies that are working TODAY, and the business principles most of the entrepreneurial world tends to ignore. In addition to weekly solo episodes, where Kelly shares the up-to-date practices necessary to turn 6-figure years into 6-figure months, she’ll also be interviewing industry leaders, trailblazers and disruptors like Jay Abraham, Ali Brown, and Chalene Johnson to give listeners the inside scoop on what it takes to build an empire. Don’t miss an episode, subscribe today for everything you need to make 7-figure leaps in your business, year after year!