In this episode of the Gearbox Podcast, Jimmy is joined by the passionate and highly experienced Christian Mercado. With over a decade in the automotive industry, Christian's love for helping others and giving back to the community shines through in every aspect of his work. From shifting his mindset to prioritizing assistance over being the cheapest to going the extra mile to help those in need on the side of the road, Christian's dedication to his customers is truly commendable. They delve into Christian's journey, exploring the challenges and triumphs of running a shop and the emotional attachment that drives success. They also discuss the importance of organization, flexibility, and embracing new opportunities in this ever-evolving industry.Topics discussed:[00:03:16] Monitor fails; the client wants honesty.[00:06:24] Opinionated writer finds editing challenging and exhausting.[00:16:03] Desire for success drives us to learn.[00:19:51] Different motivations for side work are fascinating.[00:22:15] Side towing caused conflict with the landlord and job.[00:32:07] "Drop everything. Be there. Organize. Execute."[00:36:44] People fear raising labor rates, unsure how.[00:43:19] Transition from technician to owner is challenging.[00:47:26] Forced into building purchase, driven by determination.[00:49:30] Industry involvement and fear of failure.[00:59:27] Running the shop is driven by giving back.[01:04:23] Skilled labor side work undermines industry standards.[01:08:12] Work hard, don't make excuses, be responsible.[01:13:19] Relax, focus, and schedule; success follows.