In this installment of The Gearbox Podcast, host Jimmy Purdy welcomes Jeff Compton to dive into the intrinsic challenges and dynamics of automotive business leadership. Together they explore the delicate balance of team involvement in decision-making, with Jimmy emphasizing the significance of not springing new processes on employees unexpectedly. Jeff shares his perspective on the dangers of absentee leadership and its detrimental effect on team morale. The pair also delve into sustainable business practices, cautioning against the risks of relying on a single talented technician for business success. 00:00 Confusion among diehard Ford car enthusiasts.09:42 Speculation on reasons for employees leaving the shop.14:28 Maintaining motivation through constructive feedback in work.18:57 Seeking solutions and finding the positives.24:27 Flat rate techs take breaks, and maintain comfort.28:07 Different people have different attitudes and memories.36:47 Employees seek good leadership and communication skills.42:51 Change is coming, new systems are in place.47:10 Discussed car repairs, focused on ADAS systems.51:48 Considering equipment investment and team commitment.58:08 Recent discussions on implementing the 300% rule.01:02:04 Lowering price point, small increments, tech time.
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