As biopharma transforms its commercial model, what can it learn from other industries? To find out, Maria Whitman sits down with Arun Shastri, global AI practice lead at ZS. Arun’s an expert on how organizations are modernizing their customer experience and the technology and mindset needed for success. He discusses key principles for the modern sales organization, the real potential of artificial intelligence and how companies can unlock success. Hear how pharma can learn from disruptors, influencers and innovators everywhere.