In this episode, Steve Fretzin and Justin Neagle discuss:Living a life of continuous improvement. Scaling and improving through processes. Documenting and delegating appropriately. Missing processes in people, sales, organization, and technology. Key Takeaways:When you’re going through an identity shift, keep pushing forward. It will be strange at first, but things will settle when you push through your tipping point. Being really smart does not mean you automatically have every skill set. Without following a process (particularly in sales) you don’t know where it may have failed, or where you can improve. Put the right people, in the right seat, and let them do the thing they’re good at. Giving them freedom and support, that is where scale will come.  "If you’re not trying to up-skill your people, you're doing it wrong." —  Justin Neagle Get a free copy of Steve’s book “Sales-Free Selling” here: www.fretzin.com/sales-free-selling Thank you to our Sponsors!Get Staffed Up: https://getstaffedup.com/bethatlawyer/Overture: https://overture.law/Get Visible: https://www.getvisible.com/ Episode References: The Daily Stoic Podcast - https://dailystoic.com/podcast/10 Microsoft Power Automate Workflows Every Small Business Needs - https://spotmigration.com/blog/10-microsoft-power-automate-workflows-every-small-business-needs/ About Justin Neagle: Say hello to Justin Neagle, the Chief Storyteller at Spot Migration and Co-host of the Building Scale Podcast! Justin is one of the unstoppable leaders behind Spot Migration, a leading authority in the realm of IT and Cybersecurity Services. From strategy to implementation, Spot Migration's core focus is to create peace of mind by making technology reliable for their clients. Check out their site for more information - spotmigration.com Separately, Justin has the privilege of interviewing business leaders on his podcast, Building Scale. (buildingscale.net) With an in-depth understanding of storytelling and a purpose-driven mindset, he has been able to interview some amazing CEO and owners who have scaled their businesses with the use of three pillars of scaling - people, processes, and technology. Justin is a leader who loves seeing companies grow and learn. He strongly believes that the secret recipe for successful businesses is a culture that values its people and has a meaningful purpose. Justin has set an ambitious goal for himself. He’s on a mission to guide 1000 companies to find and use their unique core purposes. This way, they can have a positive impact on the world, and everyone involved can experience joy and fulfillment while increasing their earnings. Sounds pretty cool, right? Connect with Justin Neagle:  Website: https://spotmigration.com/  Email: justinn@spotmigration.comPodcast: https://buildingscale.net/LinkedIn: https://www.linkedin.com/in/justneagle/LinkedIn: https://www.linkedin.com/company/spot-migration/Twitter: https://twitter.com/JustNeagleFacebook: https://www.facebook.com/justin.neagle/Facebook: https://www.facebook.com/spotmigration Connect with Steve Fretzin:LinkedIn: Steve FretzinTwitter: @stevefretzinInstagram: @fretzinsteveFacebook: Fretzin, Inc.Website: Fretzin.comEmail: Steve@Fretzin.comBook: Legal Business Development Isn't Rocket Science and more!YouTube: Steve FretzinCall Steve directly at 847-602-6911  Show notes by Podcastologist Chelsea Taylor-Sturkie Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.