FMEA (Failure Mode and Effects Analysis) is a tool we can use to help us investigate complaints from the field. The FMEA is the collective team knowledge about the risks of this product, so it’s a valuable source in our investigation about what’s going on in the field. We talk through how to go about using FMEA for complaint investigation and what we can do with the information. Visit the QDD Blog for additional links. Other, related QDD posts that you may be interested in:Getting Started with FMEA: It All Begins with a PlanChoosing a Confidence Level for Test using FMEAHow many controls do we need to reduce risk?Remaking Risk-Based Decisions: Allowing Ourselves to Change our Minds.Support the show**FREE RESOURCES**Quality during Design engineering and new product development is actionable. It's also a mindset. Subscribe for consistency, inspiration, and ideas at www.qualityduringdesign.com. About meDianna Deeney helps product designers work with their cross-functional team to reduce concept design time and increase product success, using quality and reliability methods. She consults with businesses to incorporate quality within their product development processes. She also coaches individuals in using Quality during Design for their projects.She founded Quality during Design through her company Deeney Enterprises, LLC. Her vision is a world of products that are easy to use, dependable, and safe – possible by using Quality during Design engineering and product development.