6 min listen
#146: Building a Customer-Centric Organization with Ilenia Vidili
#146: Building a Customer-Centric Organization with Ilenia Vidili
ratings:
Length:
27 minutes
Released:
Jun 1, 2021
Format:
Podcast episode
Description
Today we’re going to talk about building a customer-centric organization, and how to balance profits, technology, and culture while doing so. To help me discuss this topic, I’d like to welcome Ileniah Vidili, Customer Experience Advisory and Author of the book, Journey to Centricity.
Released:
Jun 1, 2021
Format:
Podcast episode
Titles in the series (100)
#1 Your Brand is a Vocabulary: How do you create a vocabulary that people inside and outside your organization will want to adopt and use to talk about you? If you create it well, it will be something that employees are able to easily use, and something that is meaningful to your... by The Agile Brand™ with Greg Kihlstrom