33 min listen
338) Blending Continuous Learning and Digital Innovation in the Financial Industry
338) Blending Continuous Learning and Digital Innovation in the Financial Industry
ratings:
Length:
38 minutes
Released:
Oct 3, 2023
Format:
Podcast episode
Description
In this episode of the Digital Growth Journeys series, James Robert Lay and Natalie VanderVegt, Member Outreach and Engagement Manager at Salal Credit Union, discuss the importance of continuous learning and adaptation in the financial industry, amidst digital transformations.
Through engaging in Digital Growth University, Natalie’s team found that technology augments rather than replaces human capabilities, encouraging a culture of learning and problem-solving. Their discussion highlights that investing in learning is crucial for long-term growth, similar to making a financial deposit for future returns.
In enhancing member service at credit unions, Natalie and James Robert explored the intersection of human expertise and technology. They propose creating replicable yet personalized training programs, possibly facilitated by AI tools like Chat GPT, to uphold a high standard of member service while improving operational efficiency. Through this blended approach, they foresee a promising path toward addressing challenges and leveraging digital tools to better serve members and foster a culture of continuous growth.
Join us as we discuss:
-Augmenting vs. replacing when it comes to automation and AI. (13:32)
-Training and education for bank and credit unions leaders. (19:29)
-Using AI language models in education and finance. (25:08)
You can find this episode and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.
Through engaging in Digital Growth University, Natalie’s team found that technology augments rather than replaces human capabilities, encouraging a culture of learning and problem-solving. Their discussion highlights that investing in learning is crucial for long-term growth, similar to making a financial deposit for future returns.
In enhancing member service at credit unions, Natalie and James Robert explored the intersection of human expertise and technology. They propose creating replicable yet personalized training programs, possibly facilitated by AI tools like Chat GPT, to uphold a high standard of member service while improving operational efficiency. Through this blended approach, they foresee a promising path toward addressing challenges and leveraging digital tools to better serve members and foster a culture of continuous growth.
Join us as we discuss:
-Augmenting vs. replacing when it comes to automation and AI. (13:32)
-Training and education for bank and credit unions leaders. (19:29)
-Using AI language models in education and finance. (25:08)
You can find this episode and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.
Released:
Oct 3, 2023
Format:
Podcast episode
Titles in the series (100)
5) #ExponentialInsights: How Will Banking Adjust to Life After Covid-19? w/ Brett King: In today’s episode, I talked to Founder and Executive Chairman of Moven (https://www.linkedin.com/company/moven/), Brett King (https://www.linkedin.com/in/brettking), to discuss the evolving role of AI in finance as the world is impacted by pandemic. ... by Banking on Digital Growth