A customer-first approach is tried and true, but sometimes we narrow in on customers so closely that we miss opportunities to innovate. Chris Byers, CEO of Formstack, joins us on our latest series: The Future Of Work. In our conversation we discuss the topic while previewing featured products and discussing ways of innovating efficiently.  We dive into lessons Chris has learned about remote work, inviting designers to cast a vision for your product, and balancing the future with the present. If you want more information on this topic, check out Formstack’s podcast Ripple Effect hosted by Chris. https://www.formstack.com/podcasts